TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Lousy product When amounts I'd entered should have increased my refund, it continued to do reverse logic w/ the math and showed I owed! It literally did the opposite! Then, when I went to add audit protection, it went through many steps and said it couldn't add it for the prior year. Fine, but I had to go back dozens of screens; it wouldn't let me remove this option. I had to restart the process several times to complete the return to be able to file. It said I could e-file and then wouldn't in the end, which again caused me to go back through a dozen screens to remove this option (to unset it.) The list of issues goes on, and there are clearly many bugs in the logic of this program. I can see why there have been class action law suits against TurboTax; I've used this product (for Home & Business) since 2009, right through 2022 filing years. This is my last year using TurboTax.
Date published: 2023-06-24
Rated 5 out of 5 by from Turbo Tax is the BEST Turbo Tax always works well for me year after year every year!
Date published: 2023-06-24
Rated 3 out of 5 by from Does not work well with amended returns Filled out amended portion and efile with state was rejected, but turbo tax still states pending. The needed forms were not sent
Date published: 2023-06-23
Rated 5 out of 5 by from Thank you Turbo Tax Thanks for making taxes fun! Extremely easy and checked everything 3 times!
Date published: 2023-06-23
Rated 3 out of 5 by from Ok to use It's ok, pretty easy to use. Promises made of discounts are never followed thru with
Date published: 2023-06-23
Rated 5 out of 5 by from Turbo Tax agents are awesome My Turbotax agent was so kind and helpful when I got stuck during my state returns
Date published: 2023-06-23
Rated 5 out of 5 by from I love Turbo Tax User friendly and I love that I can always go back and access all of my past returns!
Date published: 2023-06-23
Rated 5 out of 5 by from Turbo Tax Review I've use Turbo Tax for many years, and this session I just completed was by far, simpler than the previous versions
Date published: 2023-06-23
Rated 5 out of 5 by from Fabulous Support Both when completing my tax returns and when needing to correct some errors that I made, the Turbo Tax specialists provided invaluable support. They were so patient and knowledgable. I could not have done it without them
Date published: 2023-06-23
Rated 5 out of 5 by from Fantastic service! This was my first time using the online version of Turbo Tax. I can't imaging ever doing my taxes any other way from now on!
Date published: 2023-06-23
All TurboTax® Offerings Reviews - Page 288
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Lousy product When amounts I'd entered should have increased my refund, it continued to do reverse logic w/ the math and showed I owed! It literally did the opposite! Then, when I went to add audit protection, it went through many steps and said it couldn't add it for the prior year. Fine, but I had to go back dozens of screens; it wouldn't let me remove this option. I had to restart the process several times to complete the return to be able to file. It said I could e-file and then wouldn't in the end, which again caused me to go back through a dozen screens to remove this option (to unset it.) The list of issues goes on, and there are clearly many bugs in the logic of this program. I can see why there have been class action law suits against TurboTax; I've used this product (for Home & Business) since 2009, right through 2022 filing years. This is my last year using TurboTax.
Date published: 2023-06-24
Rated 5 out of 5 by from Turbo Tax is the BEST Turbo Tax always works well for me year after year every year!
Date published: 2023-06-24
Rated 3 out of 5 by from Does not work well with amended returns Filled out amended portion and efile with state was rejected, but turbo tax still states pending. The needed forms were not sent
Date published: 2023-06-23
Rated 5 out of 5 by from Thank you Turbo Tax Thanks for making taxes fun! Extremely easy and checked everything 3 times!
Date published: 2023-06-23
Rated 3 out of 5 by from Ok to use It's ok, pretty easy to use. Promises made of discounts are never followed thru with
Date published: 2023-06-23
Rated 5 out of 5 by from Turbo Tax agents are awesome My Turbotax agent was so kind and helpful when I got stuck during my state returns
Date published: 2023-06-23
Rated 5 out of 5 by from I love Turbo Tax User friendly and I love that I can always go back and access all of my past returns!
Date published: 2023-06-23
Rated 5 out of 5 by from Turbo Tax Review I've use Turbo Tax for many years, and this session I just completed was by far, simpler than the previous versions
Date published: 2023-06-23
Rated 5 out of 5 by from Fabulous Support Both when completing my tax returns and when needing to correct some errors that I made, the Turbo Tax specialists provided invaluable support. They were so patient and knowledgable. I could not have done it without them
Date published: 2023-06-23
Rated 5 out of 5 by from Fantastic service! This was my first time using the online version of Turbo Tax. I can't imaging ever doing my taxes any other way from now on!
Date published: 2023-06-23
All TurboTax® Offerings Reviews - Page 288