TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from taxes suck Hate taxes but you make it easy. Thank you for your assistance.
Date published: 2023-04-13
Rated 5 out of 5 by from I owed this year, but Turbo Tax made it so simple! Eight years later, and gets easier every year! Thanks for the ease of use.
Date published: 2023-04-13
Rated 1 out of 5 by from TurboTax Full Service - Great idea, Need Work on t I've used TurboTax for simple self tax filing for many years. This year was unique for me as I was a contractor for part of the year, and a full time employee part of the year. I was not sure how complicated that would be, so I opted for the new Full Service option. It was not a great experience. there are apparently kinks in the Full Service system that still need to be worked out. It is not yet suited for a multi visit process. I had to speak to 3 Tax professionals before I was done. Full Service is not great at saving your info from prior discussions with a Tax Pro consultant. So I had to go thru the Tax Q&A session 3 times as it did not save in their system. Luckily my taxes were pretty simple and did not take too long to do that. I will stick to TurboTax self service.
Date published: 2023-04-13
Rated 1 out of 5 by from Awful and Incorrect I have never received a refund since using turbotax. The amount withheld and tax paid is inconsistent with the numbers clearly marked on the documents, and you cannot contact anyone unless you pay over $200 (not including if you want to do you State return). For some reason it also says that I own a business and I could not remove that business, only change everything to zero.
Date published: 2023-04-13
Rated 3 out of 5 by from okay Turbotax is getting annoying how when before you submit your taxes. They want your previous years gross. Even when you have been filing with them for years so they should already have it in the system. Too much to do after you pay to file taxes.
Date published: 2023-04-13
Rated 1 out of 5 by from Retirement Saving's Contributing Credit I am extremely frustrated with Turbo Tax. Would never recommend this site to anyone. I was trying to submit my taxes and it stated that I would have to upgrade to deluxe for $118 which is over half of my tax return. I upgraded and I didn't even have to do anything extra! Turbo Tax won't let you submit it without upgrading and they are just after money. Terrible site will not use again.
Date published: 2023-04-13
Rated 1 out of 5 by from Bugs in the software Even if I say no refund money directed to 529, still it keeps going back to same screen. I put $1 just to satisfy the screen edit. But then my state return got rejected. Pay more to your QAs
Date published: 2023-04-13
Rated 5 out of 5 by from Been using Turbo Tax for years! Super user-friendly!! I'm self-employed & actually get more deductions & pay less in taxes than when I've taken my taxes to a professional like H&R Block. Plus, the other guys charged way more money! Turbo Tax is easy to find answers, get support & navigate through all of the steps to complete my taxes.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is sooo quick and easy My experience with turbo tax has been awesome since I've started using them. I would 100% recommend.
Date published: 2023-04-13
Rated 5 out of 5 by from Muy Simple Fue una gran experiencia, todas mis preguntas que tenia fueron resueltas por mi asistente Irma, muy profesional y de un lenguage claro.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2867
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from taxes suck Hate taxes but you make it easy. Thank you for your assistance.
Date published: 2023-04-13
Rated 5 out of 5 by from I owed this year, but Turbo Tax made it so simple! Eight years later, and gets easier every year! Thanks for the ease of use.
Date published: 2023-04-13
Rated 1 out of 5 by from TurboTax Full Service - Great idea, Need Work on t I've used TurboTax for simple self tax filing for many years. This year was unique for me as I was a contractor for part of the year, and a full time employee part of the year. I was not sure how complicated that would be, so I opted for the new Full Service option. It was not a great experience. there are apparently kinks in the Full Service system that still need to be worked out. It is not yet suited for a multi visit process. I had to speak to 3 Tax professionals before I was done. Full Service is not great at saving your info from prior discussions with a Tax Pro consultant. So I had to go thru the Tax Q&A session 3 times as it did not save in their system. Luckily my taxes were pretty simple and did not take too long to do that. I will stick to TurboTax self service.
Date published: 2023-04-13
Rated 1 out of 5 by from Awful and Incorrect I have never received a refund since using turbotax. The amount withheld and tax paid is inconsistent with the numbers clearly marked on the documents, and you cannot contact anyone unless you pay over $200 (not including if you want to do you State return). For some reason it also says that I own a business and I could not remove that business, only change everything to zero.
Date published: 2023-04-13
Rated 3 out of 5 by from okay Turbotax is getting annoying how when before you submit your taxes. They want your previous years gross. Even when you have been filing with them for years so they should already have it in the system. Too much to do after you pay to file taxes.
Date published: 2023-04-13
Rated 1 out of 5 by from Retirement Saving's Contributing Credit I am extremely frustrated with Turbo Tax. Would never recommend this site to anyone. I was trying to submit my taxes and it stated that I would have to upgrade to deluxe for $118 which is over half of my tax return. I upgraded and I didn't even have to do anything extra! Turbo Tax won't let you submit it without upgrading and they are just after money. Terrible site will not use again.
Date published: 2023-04-13
Rated 1 out of 5 by from Bugs in the software Even if I say no refund money directed to 529, still it keeps going back to same screen. I put $1 just to satisfy the screen edit. But then my state return got rejected. Pay more to your QAs
Date published: 2023-04-13
Rated 5 out of 5 by from Been using Turbo Tax for years! Super user-friendly!! I'm self-employed & actually get more deductions & pay less in taxes than when I've taken my taxes to a professional like H&R Block. Plus, the other guys charged way more money! Turbo Tax is easy to find answers, get support & navigate through all of the steps to complete my taxes.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is sooo quick and easy My experience with turbo tax has been awesome since I've started using them. I would 100% recommend.
Date published: 2023-04-13
Rated 5 out of 5 by from Muy Simple Fue una gran experiencia, todas mis preguntas que tenia fueron resueltas por mi asistente Irma, muy profesional y de un lenguage claro.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2867