TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from misleading It is very misleading when turbotax advertises as free and I end up paying 100+ to process my refund.
Date published: 2023-04-13
Rated 5 out of 5 by from TURBO TAX WORKS Thorough and easy to use. Step by step, walks you through with explanations. I recommend.
Date published: 2023-04-13
Rated 1 out of 5 by from Forced to pay for service that did nothing Had to file for my 1099-R that I had got and it forced me to go to the deluxe edition even though it did nothing to lower my taxes.
Date published: 2023-04-13
Rated 3 out of 5 by from TurboTax Decline Everytime I come back to TT, it goes through prior forms completed. It does not help in answering questions unless you buy into a higher assistance. Does not allow me to cancel out another company, it just hangs on for years. It would not allow me to change some items like certain cars and some areas you are unable to go back to. Also, I don't appreciate the credit card "fee". Does not give discounts or incentives if you are with them for a long time.
Date published: 2023-04-13
Rated 4 out of 5 by from TurboTax Entering K-1 information is rather clunky, and attaching PDF files for 1099-B's is not good, but overall it gets the job done. I've used it for over 2 decades.
Date published: 2023-04-13
Rated 1 out of 5 by from NO HELP AND ENDUP PAID $126.85 NOT GOOD EXPERIENCE - I HAD TURBOTAX PREMIER 2022 PURCHASED FROM COSTCO, STILL PAID $126.85 TO FILE EFILING
Date published: 2023-04-13
Rated 3 out of 5 by from hard to understand and go back I had difficulties understanding certain things, and a lot of things were confusing to me
Date published: 2023-04-13
Rated 5 out of 5 by from I am so happy It was great. made everything simple and easy. I loved it.
Date published: 2023-04-13
Rated 5 out of 5 by from THE Way to Prepare Taxes Providing previous year's return, asking the right questions, and putting everything together on all the appropriate forms makes doing taxes as good an experience as doing taxes can be.
Date published: 2023-04-13
Rated 2 out of 5 by from OK State Did not ask for Civil Service Excempt # Turbo did not transfer my OPM CSRS account number to my Oklahoma Tax. And then It did not ask me for it which made it keep changing my selected Civil Service exemption to a regular Government selection. That was the difference between a $3,000 legibility and the expected $18 refund. I had to compare line by line from last year return to figure out what was wrong and then I had to deduce I had in final compilation of my state return we I got an error message section in a little tiny error box at the final check that had multi-highlighted lines that I had to guess to put my account number into. Tubo Tax software is a dud. I have friend who's Turbo Tax State Return has screwed up his FERS Retirement State Tax Return 3 years in a row. (Equal blame for the State and Turbo Tax) Turbo Tax promised the Government if they didn't make a free IRS Government Tax Preparation Software they would make theirs easy and accurate but ONLY IF YOU WANT TO PAY.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2861
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from misleading It is very misleading when turbotax advertises as free and I end up paying 100+ to process my refund.
Date published: 2023-04-13
Rated 5 out of 5 by from TURBO TAX WORKS Thorough and easy to use. Step by step, walks you through with explanations. I recommend.
Date published: 2023-04-13
Rated 1 out of 5 by from Forced to pay for service that did nothing Had to file for my 1099-R that I had got and it forced me to go to the deluxe edition even though it did nothing to lower my taxes.
Date published: 2023-04-13
Rated 3 out of 5 by from TurboTax Decline Everytime I come back to TT, it goes through prior forms completed. It does not help in answering questions unless you buy into a higher assistance. Does not allow me to cancel out another company, it just hangs on for years. It would not allow me to change some items like certain cars and some areas you are unable to go back to. Also, I don't appreciate the credit card "fee". Does not give discounts or incentives if you are with them for a long time.
Date published: 2023-04-13
Rated 4 out of 5 by from TurboTax Entering K-1 information is rather clunky, and attaching PDF files for 1099-B's is not good, but overall it gets the job done. I've used it for over 2 decades.
Date published: 2023-04-13
Rated 1 out of 5 by from NO HELP AND ENDUP PAID $126.85 NOT GOOD EXPERIENCE - I HAD TURBOTAX PREMIER 2022 PURCHASED FROM COSTCO, STILL PAID $126.85 TO FILE EFILING
Date published: 2023-04-13
Rated 3 out of 5 by from hard to understand and go back I had difficulties understanding certain things, and a lot of things were confusing to me
Date published: 2023-04-13
Rated 5 out of 5 by from I am so happy It was great. made everything simple and easy. I loved it.
Date published: 2023-04-13
Rated 5 out of 5 by from THE Way to Prepare Taxes Providing previous year's return, asking the right questions, and putting everything together on all the appropriate forms makes doing taxes as good an experience as doing taxes can be.
Date published: 2023-04-13
Rated 2 out of 5 by from OK State Did not ask for Civil Service Excempt # Turbo did not transfer my OPM CSRS account number to my Oklahoma Tax. And then It did not ask me for it which made it keep changing my selected Civil Service exemption to a regular Government selection. That was the difference between a $3,000 legibility and the expected $18 refund. I had to compare line by line from last year return to figure out what was wrong and then I had to deduce I had in final compilation of my state return we I got an error message section in a little tiny error box at the final check that had multi-highlighted lines that I had to guess to put my account number into. Tubo Tax software is a dud. I have friend who's Turbo Tax State Return has screwed up his FERS Retirement State Tax Return 3 years in a row. (Equal blame for the State and Turbo Tax) Turbo Tax promised the Government if they didn't make a free IRS Government Tax Preparation Software they would make theirs easy and accurate but ONLY IF YOU WANT TO PAY.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2861