TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Program Updates Fail Every Time The tax preparation process was pretty much effortless. Everything was fine until TurboTax wanted to install updates. Every time it failed. And what was worse, the only way to bypass the update process was to go to the next major step. Each time the software update process failed, I took the option to inform Intuit about the problem, forwarded all the Diagnostics files, and never heard back from the Company.
Date published: 2023-04-14
Rated 5 out of 5 by from Hate Taxes, Love TurboTax I've never done taxes before and my income isnt straightforward. They made filing my taxes painlessly possible.
Date published: 2023-04-14
Rated 5 out of 5 by from Glad Im done! I'm glad I'm done! It was a good experience! Tax filing was stressful
Date published: 2023-04-14
Rated 5 out of 5 by from Text help Once I go the hang of “talking” in the chat box it was helpful. I had mad a mistake that almost cost me 3,000.00
Date published: 2023-04-14
Rated 5 out of 5 by from great fast and easy step by step even doing it with the basic package is easy and they still hold your hand
Date published: 2023-04-14
Rated 5 out of 5 by from Unbelievably Easy and Fast I am not gifted on computers and apps, but this was so easy and intuitive I was amazed.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax improved and got worse I have been using Turbo Tax for decades and it has become more streamlined. I do not like that I am asked about "Max" or whatever it is called so many times while I'm doing taxes. I also think it has become more expensive to file especially when we aren't getting a refund.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax cont to be one of the best tax products There were a couple of things I didn't like but didn't keep track of them. I do not like the fact that the W2 transfer doesn't always work, and only lets one W2 export.
Date published: 2023-04-14
Rated 5 out of 5 by from Great On line tax service I've been using Turbo Tax for years and find it to be the best tool for completing tax returns
Date published: 2023-04-14
Rated 4 out of 5 by from Taces First time and it was really easy. I will definitely recommend to friends and family
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2855
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Program Updates Fail Every Time The tax preparation process was pretty much effortless. Everything was fine until TurboTax wanted to install updates. Every time it failed. And what was worse, the only way to bypass the update process was to go to the next major step. Each time the software update process failed, I took the option to inform Intuit about the problem, forwarded all the Diagnostics files, and never heard back from the Company.
Date published: 2023-04-14
Rated 5 out of 5 by from Hate Taxes, Love TurboTax I've never done taxes before and my income isnt straightforward. They made filing my taxes painlessly possible.
Date published: 2023-04-14
Rated 5 out of 5 by from Glad Im done! I'm glad I'm done! It was a good experience! Tax filing was stressful
Date published: 2023-04-14
Rated 5 out of 5 by from Text help Once I go the hang of “talking” in the chat box it was helpful. I had mad a mistake that almost cost me 3,000.00
Date published: 2023-04-14
Rated 5 out of 5 by from great fast and easy step by step even doing it with the basic package is easy and they still hold your hand
Date published: 2023-04-14
Rated 5 out of 5 by from Unbelievably Easy and Fast I am not gifted on computers and apps, but this was so easy and intuitive I was amazed.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax improved and got worse I have been using Turbo Tax for decades and it has become more streamlined. I do not like that I am asked about "Max" or whatever it is called so many times while I'm doing taxes. I also think it has become more expensive to file especially when we aren't getting a refund.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax cont to be one of the best tax products There were a couple of things I didn't like but didn't keep track of them. I do not like the fact that the W2 transfer doesn't always work, and only lets one W2 export.
Date published: 2023-04-14
Rated 5 out of 5 by from Great On line tax service I've been using Turbo Tax for years and find it to be the best tool for completing tax returns
Date published: 2023-04-14
Rated 4 out of 5 by from Taces First time and it was really easy. I will definitely recommend to friends and family
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2855