TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Makes life easier! Fast, through simple, and easy to use. Makes tax filing a lot simpler. I don't dread tax season now because the walkthroughs are very educational and helpful.
Date published: 2021-04-16
Rated 4 out of 5 by from Duplicate 1099 error not yet fixed by April 16th Overall Turbo Tax is very good.. However, this year a common duplicate 1099 situation caused my return to be rejected once submitted. The same 1099s were submitted prior years without issue. TT review does not catch as error (because it is not an error with the tax input). However, some type of "fix" was installed March 26th for CD/Download version, which caused this error to occur for many people (based on on-line forum). I do not know if the on-line version has the same issue. 3 weeks later the issue is still present. Two updates have occurred but neither fixed this issue. This is unacceptable. One of 3 CS reps knew of the issue and pointed me to the forum. One CS rep could only read the same info I was receiving for the reject but she was pleasant and transferred me to an "expert". The 'expert' CS rep chastised me for using a CD version, told me she had other calls and hung up. There is a work around (change amounts by .01) but that is not a fix. Most other features of Turbo Tax are great. I paid a firm to do my taxes the year I moved to a different state and also had solar credits. That did not go well and ended up having to file amended returns. I should have stuck with Turbo Tax. If an error occurs next year, I may change my mind about TT. According to the forum I was reading other tax software programs did not have the duplicate 1099 error. It is a known TT error but CS states that it is an IRS issue. That is the most frustrating part.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax Live is the best! Our experience with Autumn was very pleasant and extremely professional. We expected to pay and are actually getting a refund. When answering our questions she explained everything clearly and concisely. Great job!
Date published: 2021-04-16
Rated 5 out of 5 by from This was easier than I thought. I was very please with how easy this was. I like the Search mechanisms available.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbotax was great. I've been using Turbo Tax for years, it has been getting easier to use. It is some of the tax forms from my bigger, more complex forms that give me trouble.
Date published: 2021-04-16
Rated 5 out of 5 by from Awesome Thank you great job on my taxes I appreciate all of the help you provide
Date published: 2021-04-16
Rated 5 out of 5 by from LOVE IT I WAS IMPRESSED ON HOW YOU ARE WALKED THROUGH THE WHOLE PROCESS.
Date published: 2021-04-16
Rated 5 out of 5 by from easy to do they make it simple and easy to file my taxes on line
Date published: 2021-04-16
Rated 4 out of 5 by from First time experience! Tax experts were amazing!! The tax experts were amazing! I spoke with Patricia and she was so so helpful and really nice. She kept thinking of things that might help me with taxes and I learned so much. I also chatted with Ana (I think I'm remembering their name correctly) super helpful too. Over all good experience!
Date published: 2021-04-16
Rated 5 out of 5 by from Super Easy to File! This was my first time filing taxes. Turbo Tax made it seem as easy as answering a personal survey. They had clear examples and figures to show the information required to file my taxes. I will use Turbo Tax for my future taxes!!
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2848
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Makes life easier! Fast, through simple, and easy to use. Makes tax filing a lot simpler. I don't dread tax season now because the walkthroughs are very educational and helpful.
Date published: 2021-04-16
Rated 4 out of 5 by from Duplicate 1099 error not yet fixed by April 16th Overall Turbo Tax is very good.. However, this year a common duplicate 1099 situation caused my return to be rejected once submitted. The same 1099s were submitted prior years without issue. TT review does not catch as error (because it is not an error with the tax input). However, some type of "fix" was installed March 26th for CD/Download version, which caused this error to occur for many people (based on on-line forum). I do not know if the on-line version has the same issue. 3 weeks later the issue is still present. Two updates have occurred but neither fixed this issue. This is unacceptable. One of 3 CS reps knew of the issue and pointed me to the forum. One CS rep could only read the same info I was receiving for the reject but she was pleasant and transferred me to an "expert". The 'expert' CS rep chastised me for using a CD version, told me she had other calls and hung up. There is a work around (change amounts by .01) but that is not a fix. Most other features of Turbo Tax are great. I paid a firm to do my taxes the year I moved to a different state and also had solar credits. That did not go well and ended up having to file amended returns. I should have stuck with Turbo Tax. If an error occurs next year, I may change my mind about TT. According to the forum I was reading other tax software programs did not have the duplicate 1099 error. It is a known TT error but CS states that it is an IRS issue. That is the most frustrating part.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax Live is the best! Our experience with Autumn was very pleasant and extremely professional. We expected to pay and are actually getting a refund. When answering our questions she explained everything clearly and concisely. Great job!
Date published: 2021-04-16
Rated 5 out of 5 by from This was easier than I thought. I was very please with how easy this was. I like the Search mechanisms available.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbotax was great. I've been using Turbo Tax for years, it has been getting easier to use. It is some of the tax forms from my bigger, more complex forms that give me trouble.
Date published: 2021-04-16
Rated 5 out of 5 by from Awesome Thank you great job on my taxes I appreciate all of the help you provide
Date published: 2021-04-16
Rated 5 out of 5 by from LOVE IT I WAS IMPRESSED ON HOW YOU ARE WALKED THROUGH THE WHOLE PROCESS.
Date published: 2021-04-16
Rated 5 out of 5 by from easy to do they make it simple and easy to file my taxes on line
Date published: 2021-04-16
Rated 4 out of 5 by from First time experience! Tax experts were amazing!! The tax experts were amazing! I spoke with Patricia and she was so so helpful and really nice. She kept thinking of things that might help me with taxes and I learned so much. I also chatted with Ana (I think I'm remembering their name correctly) super helpful too. Over all good experience!
Date published: 2021-04-16
Rated 5 out of 5 by from Super Easy to File! This was my first time filing taxes. Turbo Tax made it seem as easy as answering a personal survey. They had clear examples and figures to show the information required to file my taxes. I will use Turbo Tax for my future taxes!!
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2848