TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Absolutely terrible communication was absolutely terrible. Took multiple days and messages to get a response. Nothing was clear, everything was handled as poorly and possible.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy! This was an extremely easy process that gave me confidence that my taxes were done correctly
Date published: 2022-04-08
Rated 2 out of 5 by from Not able to E file IRS rejected e file attempts with a code from Turbo tax the AGI from last years return which Turbo tax automatically inserted on the form as part of the filing the process and which I reconfirmed to be accurate, yet somehow the AGI on form did not match the IRS records from 2020 AGI. Even after 4 additional attempts to fix via turbo tax walking through every the step, still no luck and ended up printing and mailing 30+pages and having to file by mail. Why cant Turbo Tax provide additional explanations when what appears to be an error with IRS records happens? Wondering just how common is this particular issue?
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax 2021 Turbo Tax is simple to use and intuitive. Expect to run into a few glitches along the way, but nothing unsurmountable.
Date published: 2022-04-08
Rated 5 out of 5 by from Amazing service If all representatives are like Regina you are up for success.
Date published: 2022-04-08
Rated 5 out of 5 by from Very happy I got divorced last year and my ex always did our taxes. TurboTax was easy to follow and all my questions were answered in a timely fashion. I'm so pleased I went this route. I moved to a new state and being able to do both state tax forms in one place with my Federal tax form just made the whole process seemless.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax Never Fails Me Using Turbo Tax for 8 years and all information is already available, all information is secure from previous years and easy to load to each year's tax forms.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbotax live was easy The communication was easy and convenient. My agent kept me in contact. I would have liked a final conversation, but overall I was very happy.
Date published: 2022-04-08
Rated 5 out of 5 by from easy and awesome easy, cheaper, less work than going out in public preparer
Date published: 2022-04-08
Rated 3 out of 5 by from Not as good as previous years. Did not like the set up, was difficult to follow and too many orange boxes with exclamation marks, kept thinking something was entered wrong and kept going back to review. Need to put the income information first, not last. Prior years had better flow.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2847
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Absolutely terrible communication was absolutely terrible. Took multiple days and messages to get a response. Nothing was clear, everything was handled as poorly and possible.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy! This was an extremely easy process that gave me confidence that my taxes were done correctly
Date published: 2022-04-08
Rated 2 out of 5 by from Not able to E file IRS rejected e file attempts with a code from Turbo tax the AGI from last years return which Turbo tax automatically inserted on the form as part of the filing the process and which I reconfirmed to be accurate, yet somehow the AGI on form did not match the IRS records from 2020 AGI. Even after 4 additional attempts to fix via turbo tax walking through every the step, still no luck and ended up printing and mailing 30+pages and having to file by mail. Why cant Turbo Tax provide additional explanations when what appears to be an error with IRS records happens? Wondering just how common is this particular issue?
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax 2021 Turbo Tax is simple to use and intuitive. Expect to run into a few glitches along the way, but nothing unsurmountable.
Date published: 2022-04-08
Rated 5 out of 5 by from Amazing service If all representatives are like Regina you are up for success.
Date published: 2022-04-08
Rated 5 out of 5 by from Very happy I got divorced last year and my ex always did our taxes. TurboTax was easy to follow and all my questions were answered in a timely fashion. I'm so pleased I went this route. I moved to a new state and being able to do both state tax forms in one place with my Federal tax form just made the whole process seemless.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax Never Fails Me Using Turbo Tax for 8 years and all information is already available, all information is secure from previous years and easy to load to each year's tax forms.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbotax live was easy The communication was easy and convenient. My agent kept me in contact. I would have liked a final conversation, but overall I was very happy.
Date published: 2022-04-08
Rated 5 out of 5 by from easy and awesome easy, cheaper, less work than going out in public preparer
Date published: 2022-04-08
Rated 3 out of 5 by from Not as good as previous years. Did not like the set up, was difficult to follow and too many orange boxes with exclamation marks, kept thinking something was entered wrong and kept going back to review. Need to put the income information first, not last. Prior years had better flow.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2847