TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Lack of Transparency & Pressure to Upgrade The whole time we were trying to complete the return using the deluxe turbotax we were led to believe the deluxe would be sufficient and told everything on our return "looks great." When we were at the final page we were then told we HAD to upgrade to the premium turbotax which was extremely high priced in our opinion for what our taxes entailed and what you offered. Also, your search for answers portion was basically no help at all!
Date published: 2023-04-15
Rated 5 out of 5 by from Finally did my own! I have been using a tax guy for several years because I was afraid I would mess something up or not get the maximum return. It took me a few hours, but I saved $600.
Date published: 2023-04-15
Rated 2 out of 5 by from You took a lot of money from me I paid more to you than all the tax I owed. Fees are larger than the actual returns. Should make options available for people earning smaller incomes.
Date published: 2023-04-15
Rated 2 out of 5 by from Not as good as the previous versions I have used TurboTax for many years. I noticed in the recent 2 years (versions of 2022 and 2023) when I tried to import or update my W2 information, there was just a blank screen showing up and no form pop up. I had to go to "forms" and manually find and fill out these forms. It was so inconvenient.
Date published: 2023-04-15
Rated 3 out of 5 by from Helpful but you need to pay TurboTax is easy to use and mostly straight forward. My taxes should be relatively simple but every year there's always an exception and I need to upgrade to w/e premium level in order to file. Feels like it defeats the purpose but it is a business and it does in general make filing taxes easier.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax makes it so easy I've had to do it over because of my mistake. And they made it easy to fix it.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome TurboTax is Easy, Fast, and Convenient... Awesome.
Date published: 2023-04-15
Rated 3 out of 5 by from Turbo Tax is painful Turbo Tax is like walking in the dark. You can't see your 1040 pages or the return as a whole. Not user friendly in the same way as doing taxes on paper.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax was great Very easy to use, did not have any issues with the product. Great Company!!
Date published: 2023-04-15
Rated 5 out of 5 by from Another Easy Tax Filing Reliable, smart, easy, and fast. This is my 8th year with Turbo Tax and it was quick and easy.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2833
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Lack of Transparency & Pressure to Upgrade The whole time we were trying to complete the return using the deluxe turbotax we were led to believe the deluxe would be sufficient and told everything on our return "looks great." When we were at the final page we were then told we HAD to upgrade to the premium turbotax which was extremely high priced in our opinion for what our taxes entailed and what you offered. Also, your search for answers portion was basically no help at all!
Date published: 2023-04-15
Rated 5 out of 5 by from Finally did my own! I have been using a tax guy for several years because I was afraid I would mess something up or not get the maximum return. It took me a few hours, but I saved $600.
Date published: 2023-04-15
Rated 2 out of 5 by from You took a lot of money from me I paid more to you than all the tax I owed. Fees are larger than the actual returns. Should make options available for people earning smaller incomes.
Date published: 2023-04-15
Rated 2 out of 5 by from Not as good as the previous versions I have used TurboTax for many years. I noticed in the recent 2 years (versions of 2022 and 2023) when I tried to import or update my W2 information, there was just a blank screen showing up and no form pop up. I had to go to "forms" and manually find and fill out these forms. It was so inconvenient.
Date published: 2023-04-15
Rated 3 out of 5 by from Helpful but you need to pay TurboTax is easy to use and mostly straight forward. My taxes should be relatively simple but every year there's always an exception and I need to upgrade to w/e premium level in order to file. Feels like it defeats the purpose but it is a business and it does in general make filing taxes easier.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax makes it so easy I've had to do it over because of my mistake. And they made it easy to fix it.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome TurboTax is Easy, Fast, and Convenient... Awesome.
Date published: 2023-04-15
Rated 3 out of 5 by from Turbo Tax is painful Turbo Tax is like walking in the dark. You can't see your 1040 pages or the return as a whole. Not user friendly in the same way as doing taxes on paper.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax was great Very easy to use, did not have any issues with the product. Great Company!!
Date published: 2023-04-15
Rated 5 out of 5 by from Another Easy Tax Filing Reliable, smart, easy, and fast. This is my 8th year with Turbo Tax and it was quick and easy.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2833