TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from Difficult to purchase I already have an account and have been using TT for years. This year I formed an LLC (multi-member) and was looking to purchase the required software from my account. It was nearly impossible to find. Why was it so difficult to make a purchase from an existing customer???? PS -- why must a nickname be 4 characters, my name is Lou and why must it be unique
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Very helpful for doing your taxes. very simplified
Date published: 2022-04-03
Rated 5 out of 5 by from My expert Carol really went above and beyond Before using Turbo tax expert filing I had taken my taxes to a local accountant that had lots of great reviews. He ended up rushing through my return and asking me suspiciously few numbers of questions regarding my tax returns to clarify what deductions I was asking for. I got assigned Carol for my turbo tax filing and she was amazingly thorough as she went through my tax return filings especially for my rental income and deductions. Her responsiveness, speed, attention to detail, and ability to get me a better tax return than the local 5 star accountants is definitely the reason why I'll be using this service again next year. Thank you Carol!
Date published: 2022-04-03
Rated 3 out of 5 by from Better than nothing. Had to keep going back to tools to complete returns. Important forms didn't come up that needed to be filled like I do EVERY YEAR.
Date published: 2022-04-03
Rated 5 out of 5 by from Awesome Great way to file your taxes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is wonderful! I have used turbo tax for many years. I am very happy with the service.
Date published: 2022-04-03
Rated 4 out of 5 by from Good but with flaws Overall a good experience, but I would like to upload 1095-B from the Charles Schwab account I have. Even with help from turbotax support it was not possible to upload the form. I had a pdf copy on my hard disk which I downloaded from Charles Schwab, but there is no way to upload a pdf. Turbotax forces you to go through Charles Schwab, who doesn't seem to have the right interface with Turbotax. This could be easily solved if TT allowed uploading of the 1095-B pdf file. This used to be a provided functionality in previous TT versions, but it was removed in favor of the flaky process you have now. Not an improvement.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is great! I had wonderful help on the chat line and by phone with Joseph, Miguel and Dave.
Date published: 2022-04-03
Rated 4 out of 5 by from Good but can be better There are still spots where it is hard to figure out what to do. The Help Center could be set up more definitively. I have turbotax Deluxe, a mortgage, a home equity loan, and a couple of stocks. Yet it still pushes me for an upgrade when I think Deluxe should be enough
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax IS AWESOME!! I started out doing it myself but my husband and I got ourselves into a bit of a tax mess this year first time ever. I decided to let Turbo Tax live handle it and the amount we have to pay is much less than I was getting. I am very happy. Also didn't know IRS has a payoff plan and that is also very helpful.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2829
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Difficult to purchase I already have an account and have been using TT for years. This year I formed an LLC (multi-member) and was looking to purchase the required software from my account. It was nearly impossible to find. Why was it so difficult to make a purchase from an existing customer???? PS -- why must a nickname be 4 characters, my name is Lou and why must it be unique
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Very helpful for doing your taxes. very simplified
Date published: 2022-04-03
Rated 5 out of 5 by from My expert Carol really went above and beyond Before using Turbo tax expert filing I had taken my taxes to a local accountant that had lots of great reviews. He ended up rushing through my return and asking me suspiciously few numbers of questions regarding my tax returns to clarify what deductions I was asking for. I got assigned Carol for my turbo tax filing and she was amazingly thorough as she went through my tax return filings especially for my rental income and deductions. Her responsiveness, speed, attention to detail, and ability to get me a better tax return than the local 5 star accountants is definitely the reason why I'll be using this service again next year. Thank you Carol!
Date published: 2022-04-03
Rated 3 out of 5 by from Better than nothing. Had to keep going back to tools to complete returns. Important forms didn't come up that needed to be filled like I do EVERY YEAR.
Date published: 2022-04-03
Rated 5 out of 5 by from Awesome Great way to file your taxes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is wonderful! I have used turbo tax for many years. I am very happy with the service.
Date published: 2022-04-03
Rated 4 out of 5 by from Good but with flaws Overall a good experience, but I would like to upload 1095-B from the Charles Schwab account I have. Even with help from turbotax support it was not possible to upload the form. I had a pdf copy on my hard disk which I downloaded from Charles Schwab, but there is no way to upload a pdf. Turbotax forces you to go through Charles Schwab, who doesn't seem to have the right interface with Turbotax. This could be easily solved if TT allowed uploading of the 1095-B pdf file. This used to be a provided functionality in previous TT versions, but it was removed in favor of the flaky process you have now. Not an improvement.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is great! I had wonderful help on the chat line and by phone with Joseph, Miguel and Dave.
Date published: 2022-04-03
Rated 4 out of 5 by from Good but can be better There are still spots where it is hard to figure out what to do. The Help Center could be set up more definitively. I have turbotax Deluxe, a mortgage, a home equity loan, and a couple of stocks. Yet it still pushes me for an upgrade when I think Deluxe should be enough
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax IS AWESOME!! I started out doing it myself but my husband and I got ourselves into a bit of a tax mess this year first time ever. I decided to let Turbo Tax live handle it and the amount we have to pay is much less than I was getting. I am very happy. Also didn't know IRS has a payoff plan and that is also very helpful.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2829