TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from Worst Turbotax in three decades I've been using Turbotax for decades, since the days it was call Parsons before Intuit purchased it. This year is by far the buggiest and most time consuming experience I have ever had with Turbotax. This year's program is slow to load and full of little mine fields, none but one of them terminal, but annoying and time consuming. I have always used the CD version and will continue to do so, if I decide to come back next year. Turbotax is supposed to support Crypto. There are even YouTube videos out there (both official Intuit and otherwise) that support your claim and explain the steps to follow. The suggestions don't work, or they do not apply to your current version that I am using. Furthermore, I should expect the in-program step by step method to lead me precisely through the required steps, just as with my stock and equities investments, no workarounds necessary. The path to follow is nowhere to be found. You did not provide my money's worth this year. I would like to have next year's version provided me for free considering that it took me three days to figure out a work around so that I could file my taxes this year. Three calls to tech support who were all very friendly and tried their best to assist me, none of them could provide me a path to follow. One of them even suggested that I must know how the program is written in order to be able to achieve what I want to do. To add insult to injury, you announced your own workaround to import CSV files, the day that I filed my taxes!!!! Shame on you all.
Date published: 2023-04-14
Rated 4 out of 5 by from this was part of a process not sure what to write long and a bit difficult I don't know what to write so zi am just typing things
Date published: 2023-04-14
Rated 5 out of 5 by from I trust turbo tax I feel that I get the best refund possible through turbo tax
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax very easy to use it was good,easy to use and the chat sessions were helpful
Date published: 2023-04-14
Rated 1 out of 5 by from Review for mistakes or omissions is horrible The software did not prompt me to complete a From 8962, which comes from Form 1095-A. The electronic files were sent to the Fed and State, I received a rejection email. The original Fed return was a refund and now it's a balance due, which is fine, I understand the calculation. The problem is, I owed on the State on the original return and still owe. I can't tell now if the state is going to debit my bank account twice for the balance owed, based on how I had to answer questions to file the corrected returns. .
Date published: 2023-04-14
Rated 1 out of 5 by from Turbo tax sucks I’m not happy because the option to free file was taken from me and I was forced to pay 157 when I barely got a refund in the first place it took half of my refund and I wasn’t able to even dispute it
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is the best! Veronica was amazing! Thorough and helped in an amazing timely manner and was so patient!
Date published: 2023-04-14
Rated 5 out of 5 by from Barbra was amazing Barbra was able to help with my question. was able to help with what i could not figure out
Date published: 2023-04-14
Rated 5 out of 5 by from super easy to use quickly completed my first tax return, with confidence
Date published: 2023-04-14
Rated 4 out of 5 by from Great - With one Exception This is mostly a great experience. I have been using TurboTax for years and am grateful to have such a great tool to do my own taxes with. The one problem I did have is that I have a user interface complaint. I have a large number of crypto trades, and I live and work in different states. When completing the forms for the state that I work in, I have to go back and forth between pages for each transaction to mark it as exempt from taxes for the state in which I work. That's 3 clicks per transaction, plus I have to manage to find the correct transaction in the list again each time. This was very time consuming, and would have been very fast IF, I had a form that listed the transactions with a checkbox to exempt each transaction from taxes in that state. If things were done that way, 5 stars for sure.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2826
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst Turbotax in three decades I've been using Turbotax for decades, since the days it was call Parsons before Intuit purchased it. This year is by far the buggiest and most time consuming experience I have ever had with Turbotax. This year's program is slow to load and full of little mine fields, none but one of them terminal, but annoying and time consuming. I have always used the CD version and will continue to do so, if I decide to come back next year. Turbotax is supposed to support Crypto. There are even YouTube videos out there (both official Intuit and otherwise) that support your claim and explain the steps to follow. The suggestions don't work, or they do not apply to your current version that I am using. Furthermore, I should expect the in-program step by step method to lead me precisely through the required steps, just as with my stock and equities investments, no workarounds necessary. The path to follow is nowhere to be found. You did not provide my money's worth this year. I would like to have next year's version provided me for free considering that it took me three days to figure out a work around so that I could file my taxes this year. Three calls to tech support who were all very friendly and tried their best to assist me, none of them could provide me a path to follow. One of them even suggested that I must know how the program is written in order to be able to achieve what I want to do. To add insult to injury, you announced your own workaround to import CSV files, the day that I filed my taxes!!!! Shame on you all.
Date published: 2023-04-14
Rated 4 out of 5 by from this was part of a process not sure what to write long and a bit difficult I don't know what to write so zi am just typing things
Date published: 2023-04-14
Rated 5 out of 5 by from I trust turbo tax I feel that I get the best refund possible through turbo tax
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax very easy to use it was good,easy to use and the chat sessions were helpful
Date published: 2023-04-14
Rated 1 out of 5 by from Review for mistakes or omissions is horrible The software did not prompt me to complete a From 8962, which comes from Form 1095-A. The electronic files were sent to the Fed and State, I received a rejection email. The original Fed return was a refund and now it's a balance due, which is fine, I understand the calculation. The problem is, I owed on the State on the original return and still owe. I can't tell now if the state is going to debit my bank account twice for the balance owed, based on how I had to answer questions to file the corrected returns. .
Date published: 2023-04-14
Rated 1 out of 5 by from Turbo tax sucks I’m not happy because the option to free file was taken from me and I was forced to pay 157 when I barely got a refund in the first place it took half of my refund and I wasn’t able to even dispute it
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is the best! Veronica was amazing! Thorough and helped in an amazing timely manner and was so patient!
Date published: 2023-04-14
Rated 5 out of 5 by from Barbra was amazing Barbra was able to help with my question. was able to help with what i could not figure out
Date published: 2023-04-14
Rated 5 out of 5 by from super easy to use quickly completed my first tax return, with confidence
Date published: 2023-04-14
Rated 4 out of 5 by from Great - With one Exception This is mostly a great experience. I have been using TurboTax for years and am grateful to have such a great tool to do my own taxes with. The one problem I did have is that I have a user interface complaint. I have a large number of crypto trades, and I live and work in different states. When completing the forms for the state that I work in, I have to go back and forth between pages for each transaction to mark it as exempt from taxes for the state in which I work. That's 3 clicks per transaction, plus I have to manage to find the correct transaction in the list again each time. This was very time consuming, and would have been very fast IF, I had a form that listed the transactions with a checkbox to exempt each transaction from taxes in that state. If things were done that way, 5 stars for sure.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2826