TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from They say you file free but you dont Why do you say you can file free but, it is not true
Date published: 2022-04-09
Rated 1 out of 5 by from Crappy service It took long enough for this expert to respond to me compared to last years responded. And I'm getting charged almost three times as the amount of file my taxes just so a portion of it goes to their commission based on top of everything no screw it I got to do it myself will go back to h&r block
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is Adequate Easy to use. But I'm not too fond of not only having to buy the software , but having to pay to file my return also.Turbo Tax is double dipping
Date published: 2022-04-09
Rated 5 out of 5 by from FIRST TIME EVER TO HAVE FUN FILING MY TAXES!! At first I was a bit scared to do this on my own. As soon as I ran into a hiccup I tried the online chat help and got a response IMMEDIATELY!! My questions were answered and I was on to the next item. I had to connect with the support team at least 4 more times and each time I was delighted with a quick response and the correct answer! This was WELL WORTH paying the extra to get it right. THANK YOU!!
Date published: 2022-04-09
Rated 5 out of 5 by from Better than H&R Block I did my taxes with H&R Block for the last 7 years thinking that they offered the best return, however, this year I noticed that the "tax expert" at the local H&R Block office did a very back job calculating my taxes. I decided to check the calculations at TurboTax online and I got a better number, however, as soon as I connected with the TurboTax expert she guided my on the right way and found the best deductions
Date published: 2022-04-09
Rated 5 out of 5 by from Just Dandy We filed with Turbo Tax Online Addition this year. Yay!
Date published: 2022-04-09
Rated 3 out of 5 by from Easy to use Love that it’s easy to use. The interface is user friendly. Only one thing there free file doesn’t exist anymore. Even for those who are eligible for free file. I make well under 34,000 a year. It would have been a 5 star had they not removed that. Intuit seems to have dark patterns with their advertising and product. Still easy to use overall.
Date published: 2022-04-09
Rated 5 out of 5 by from Efficient The language is generally understandable; some terms are not known to me.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy Tax Filing Recommended by a family member and worked well for filing my 2021 taxes.
Date published: 2022-04-08
Rated 3 out of 5 by from Worst ever experience I have been using Turbo Tax for about 15 years. This year was the worst.Some companies that had worked in the past simply would not down load. It is very cumbersome to find an actual form to verify that the data was correct. I get asked to fill in information that should have downloaded in an awkward form. The help screens are not very helpful. Admittedly writing software that will interface with anything out of the IRS has got to be difficult. I have only moderate confidence that I am paying the correct amount.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2815
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from They say you file free but you dont Why do you say you can file free but, it is not true
Date published: 2022-04-09
Rated 1 out of 5 by from Crappy service It took long enough for this expert to respond to me compared to last years responded. And I'm getting charged almost three times as the amount of file my taxes just so a portion of it goes to their commission based on top of everything no screw it I got to do it myself will go back to h&r block
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is Adequate Easy to use. But I'm not too fond of not only having to buy the software , but having to pay to file my return also.Turbo Tax is double dipping
Date published: 2022-04-09
Rated 5 out of 5 by from FIRST TIME EVER TO HAVE FUN FILING MY TAXES!! At first I was a bit scared to do this on my own. As soon as I ran into a hiccup I tried the online chat help and got a response IMMEDIATELY!! My questions were answered and I was on to the next item. I had to connect with the support team at least 4 more times and each time I was delighted with a quick response and the correct answer! This was WELL WORTH paying the extra to get it right. THANK YOU!!
Date published: 2022-04-09
Rated 5 out of 5 by from Better than H&R Block I did my taxes with H&R Block for the last 7 years thinking that they offered the best return, however, this year I noticed that the "tax expert" at the local H&R Block office did a very back job calculating my taxes. I decided to check the calculations at TurboTax online and I got a better number, however, as soon as I connected with the TurboTax expert she guided my on the right way and found the best deductions
Date published: 2022-04-09
Rated 5 out of 5 by from Just Dandy We filed with Turbo Tax Online Addition this year. Yay!
Date published: 2022-04-09
Rated 3 out of 5 by from Easy to use Love that it’s easy to use. The interface is user friendly. Only one thing there free file doesn’t exist anymore. Even for those who are eligible for free file. I make well under 34,000 a year. It would have been a 5 star had they not removed that. Intuit seems to have dark patterns with their advertising and product. Still easy to use overall.
Date published: 2022-04-09
Rated 5 out of 5 by from Efficient The language is generally understandable; some terms are not known to me.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy Tax Filing Recommended by a family member and worked well for filing my 2021 taxes.
Date published: 2022-04-08
Rated 3 out of 5 by from Worst ever experience I have been using Turbo Tax for about 15 years. This year was the worst.Some companies that had worked in the past simply would not down load. It is very cumbersome to find an actual form to verify that the data was correct. I get asked to fill in information that should have downloaded in an awkward form. The help screens are not very helpful. Admittedly writing software that will interface with anything out of the IRS has got to be difficult. I have only moderate confidence that I am paying the correct amount.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2815