TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from AWESOME GREAT EASY AND HELPFUL AND FRIENDLY AND GREAT FOR SENIOR CITIZENS
Date published: 2023-04-21
Rated 3 out of 5 by from Could Use Improvements for Filers on Payment Plan Turbo Tax preparation has improved over the years with efficiencies in entering data and real time status of tax return balance. However, I've filed with turbo tax two years in a row and each time with the correct AGI my return is rejected. It appears that the issue is that Turbo Tax has not yet included instructions for individuals who have an existing payment plan with the IRS and want their latest refund to be applied to that payment plan. I sure hope this year I don't have to snail mail my return as I had to last year when my return kept being rejected even though I am entering the proper AGI. Please find a fix to this problem.
Date published: 2023-04-21
Rated 5 out of 5 by from First time Turbo Tax user Great!! First time, independent contractor, and W2 household. Filed married joint. Called 4 to 5 times for help , short wait even on the 17th of April. Walked me through some areas I was sketchy about. Beautiful.
Date published: 2023-04-21
Rated 5 out of 5 by from Quick and easy! Super easy, walks you through every possible situation. Wouldn't use anything else!
Date published: 2023-04-21
Rated 5 out of 5 by from Thank you I needed help with a couple of items and you guys were great
Date published: 2023-04-21
Rated 5 out of 5 by from TURBOTAX was excellent I felt that I was better able to relax as I filed my taxes, because I was paired with a professional who was patient, informative and pleasant as we completed the process.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax Is the Best! We have been using Turbo Tax for over Twenty years and they have never failed to satisfy our tax needs perfectly.
Date published: 2023-04-21
Rated 3 out of 5 by from TurboTax deception I completed my turbotax free interview on 4/11/2023 for 2022 taxes). I printed the return and received the "Electronic Filing Instructions" for both federal and state taxes. As in years past, this form printed out with all the necessary documents. So, I figured I was done. However, ten days went by and I still hadn't received any notifications that my returns were accepted by the IRS and my State. I went back in to my return to see if I'd done something wrong and was advised that my return had not been filed. Apparently there were some buttons to push (such as "continue"). I did all that and was advised that my returns had now been filed. Now my return is filed on 4/21/2023 (LATE!!). When I originally did my interview and navigated thru the federal and state portions to the end I was confident that I was done. Even the Turbotax forms said nothing about incomplete. The form for the federal return stated the bank account withdrawal date for what I owed would be 4/11/2023. On p.2 of the form was stated "your FILED return has 100% guarantee ....etc." Truthfully, when I went back into my turbotax return today I was quite surprised that it had not been filed and there were some pages still to navigate thru. But, those pages were all filled out (such as drivers license info for me and my spouse and instructions about bank account number and routing ID) previously and elsewhere in my returns. My confidence in the turbotax product has waned significantly. I may or may not use it again, but caution is advised to confirm the return is complete. No surprises in the future I hope. I just wonder how this happened. I'm convinced it was somewhere in turbotax.
Date published: 2023-04-21
Rated 5 out of 5 by from With Turbo Tax you don need a CPA Although not a quick process, Turbo Tax, and more so their phone assistant, were more than excellent.
Date published: 2023-04-21
Rated 5 out of 5 by from My review Excellent , will use again next year. Easy to use !
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 281
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWESOME GREAT EASY AND HELPFUL AND FRIENDLY AND GREAT FOR SENIOR CITIZENS
Date published: 2023-04-21
Rated 3 out of 5 by from Could Use Improvements for Filers on Payment Plan Turbo Tax preparation has improved over the years with efficiencies in entering data and real time status of tax return balance. However, I've filed with turbo tax two years in a row and each time with the correct AGI my return is rejected. It appears that the issue is that Turbo Tax has not yet included instructions for individuals who have an existing payment plan with the IRS and want their latest refund to be applied to that payment plan. I sure hope this year I don't have to snail mail my return as I had to last year when my return kept being rejected even though I am entering the proper AGI. Please find a fix to this problem.
Date published: 2023-04-21
Rated 5 out of 5 by from First time Turbo Tax user Great!! First time, independent contractor, and W2 household. Filed married joint. Called 4 to 5 times for help , short wait even on the 17th of April. Walked me through some areas I was sketchy about. Beautiful.
Date published: 2023-04-21
Rated 5 out of 5 by from Quick and easy! Super easy, walks you through every possible situation. Wouldn't use anything else!
Date published: 2023-04-21
Rated 5 out of 5 by from Thank you I needed help with a couple of items and you guys were great
Date published: 2023-04-21
Rated 5 out of 5 by from TURBOTAX was excellent I felt that I was better able to relax as I filed my taxes, because I was paired with a professional who was patient, informative and pleasant as we completed the process.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax Is the Best! We have been using Turbo Tax for over Twenty years and they have never failed to satisfy our tax needs perfectly.
Date published: 2023-04-21
Rated 3 out of 5 by from TurboTax deception I completed my turbotax free interview on 4/11/2023 for 2022 taxes). I printed the return and received the "Electronic Filing Instructions" for both federal and state taxes. As in years past, this form printed out with all the necessary documents. So, I figured I was done. However, ten days went by and I still hadn't received any notifications that my returns were accepted by the IRS and my State. I went back in to my return to see if I'd done something wrong and was advised that my return had not been filed. Apparently there were some buttons to push (such as "continue"). I did all that and was advised that my returns had now been filed. Now my return is filed on 4/21/2023 (LATE!!). When I originally did my interview and navigated thru the federal and state portions to the end I was confident that I was done. Even the Turbotax forms said nothing about incomplete. The form for the federal return stated the bank account withdrawal date for what I owed would be 4/11/2023. On p.2 of the form was stated "your FILED return has 100% guarantee ....etc." Truthfully, when I went back into my turbotax return today I was quite surprised that it had not been filed and there were some pages still to navigate thru. But, those pages were all filled out (such as drivers license info for me and my spouse and instructions about bank account number and routing ID) previously and elsewhere in my returns. My confidence in the turbotax product has waned significantly. I may or may not use it again, but caution is advised to confirm the return is complete. No surprises in the future I hope. I just wonder how this happened. I'm convinced it was somewhere in turbotax.
Date published: 2023-04-21
Rated 5 out of 5 by from With Turbo Tax you don need a CPA Although not a quick process, Turbo Tax, and more so their phone assistant, were more than excellent.
Date published: 2023-04-21
Rated 5 out of 5 by from My review Excellent , will use again next year. Easy to use !
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 281