TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 5 out of 5 by
Dian65 from
Easy to use
The prompts provided made it much easier for me to fill out the various parts of the document.
Date published: 2023-04-14
Rated 3 out of 5 by
Mk6_ from
Surprised
While TurboTax is great for those with serious questions, assets, and other incomes, I found them a bit expensive for a simple tax return for a retired person with no other income than social security. $40 fee + $25 for state filing almost wipes out what I get back. Don't get me wrong as I appreciate the depth they go into all possible deductions. We pay for the simplicity and intelligent guidance. They are much better than their competitors.
Date published: 2023-04-14
Rated 3 out of 5 by
wrong account from
Upset that I could not use same Turbotax account
I could not get logged in to the Turbotax account I have been using in previous years. Searched the help section and Google but could not find a way to access my original account. Now none of my previous information was not pulled in. I hope this didn't mess anything up.
Date published: 2023-04-14
Rated 4 out of 5 by
rkiuttu from
Made it pretty simple
Using turbotax was great. I would recommend it for anyone filing a simple to intermediate complex return.
Date published: 2023-04-14
Rated 5 out of 5 by
NickWalko from
Thank you for the live chat!
Jason was hugeeeee help with my stocks. I've tried tackling them the last 2 years by myself and it's taken forever. I felt like he was in my corner the entire time and was straight to the point which I appreciated. TurboTax told me it'd take 1.5 hours and we got done in 50 minutes! Bravo to him!
Date published: 2023-04-14
Rated 1 out of 5 by
dchappy17 from
Poor experience
This was a poor experience. It's nice to be able to do taxes without an expert, but the program confirms that you've input everything correctly only to make you go back to make corrections when you're ready to file. It also would not allow e-filing for the state return even though it had all the information it needed.
Date published: 2023-04-14
Rated 5 out of 5 by
Toune from
Turbo Tax is great to work with
I have a good experience working with assistance today
Date published: 2023-04-14
Rated 2 out of 5 by
Jleigh05 from
First time I've been disappointed with Turbotax
Turbotax would not let me file until I made the latest software update (even though I had just bought and downloaded the software 3 days before, there was another update. Since it forced me to do an update, I could not file. But I could also not figure out where to make the software update on my downloaded version of Turbotax. I could not follow their instructions, ended up having to shutdown my computer and then the update happened. Poor instructions! And it had me believe I lost my entire taxes I had done.
Date published: 2023-04-14
Rated 3 out of 5 by
JustOkAgain from
Still just OK
The app didn't ask if we had made energy improvements. Nearly cost us $8K in the refund.
Date published: 2023-04-14
Rated 5 out of 5 by
Grams Taxes from
Thank you Turbo Tax
Jackie was incredible... patient and helpful! Thank you
All TurboTax® Offerings Reviews - Page 2795
Date published: 2023-04-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Dian65 from
Easy to use
The prompts provided made it much easier for me to fill out the various parts of the document.
Date published: 2023-04-14
Rated 3 out of 5 by
Mk6_ from
Surprised
While TurboTax is great for those with serious questions, assets, and other incomes, I found them a bit expensive for a simple tax return for a retired person with no other income than social security. $40 fee + $25 for state filing almost wipes out what I get back. Don't get me wrong as I appreciate the depth they go into all possible deductions. We pay for the simplicity and intelligent guidance. They are much better than their competitors.
Date published: 2023-04-14
Rated 3 out of 5 by
wrong account from
Upset that I could not use same Turbotax account
I could not get logged in to the Turbotax account I have been using in previous years. Searched the help section and Google but could not find a way to access my original account. Now none of my previous information was not pulled in. I hope this didn't mess anything up.
Date published: 2023-04-14
Rated 4 out of 5 by
rkiuttu from
Made it pretty simple
Using turbotax was great. I would recommend it for anyone filing a simple to intermediate complex return.
Date published: 2023-04-14
Rated 5 out of 5 by
NickWalko from
Thank you for the live chat!
Jason was hugeeeee help with my stocks. I've tried tackling them the last 2 years by myself and it's taken forever. I felt like he was in my corner the entire time and was straight to the point which I appreciated. TurboTax told me it'd take 1.5 hours and we got done in 50 minutes! Bravo to him!
Date published: 2023-04-14
Rated 1 out of 5 by
dchappy17 from
Poor experience
This was a poor experience. It's nice to be able to do taxes without an expert, but the program confirms that you've input everything correctly only to make you go back to make corrections when you're ready to file. It also would not allow e-filing for the state return even though it had all the information it needed.
Date published: 2023-04-14
Rated 5 out of 5 by
Toune from
Turbo Tax is great to work with
I have a good experience working with assistance today
Date published: 2023-04-14
Rated 2 out of 5 by
Jleigh05 from
First time I've been disappointed with Turbotax
Turbotax would not let me file until I made the latest software update (even though I had just bought and downloaded the software 3 days before, there was another update. Since it forced me to do an update, I could not file. But I could also not figure out where to make the software update on my downloaded version of Turbotax. I could not follow their instructions, ended up having to shutdown my computer and then the update happened. Poor instructions! And it had me believe I lost my entire taxes I had done.
Date published: 2023-04-14
Rated 3 out of 5 by
JustOkAgain from
Still just OK
The app didn't ask if we had made energy improvements. Nearly cost us $8K in the refund.
Date published: 2023-04-14
Rated 5 out of 5 by
Grams Taxes from
Thank you Turbo Tax
Jackie was incredible... patient and helpful! Thank you
All TurboTax® Offerings Reviews - Page 2795
Date published: 2023-04-14