TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Turbo Tax is an Awesome Company This is so easy, walks you right through it!! I will use them again for sure.
Date published: 2022-04-03
Rated 3 out of 5 by from Broken RSU handling for 2021 TurboTax has historically been the best, most complete tax software for my purposes. Most competitors have exclusions that make them more or less unusable for me. The only real alternative is H&R Block, which I used once before but found to be rather mediocre compared to TurboTax. For the most part, I still feel that way, but that only makes it all the more frustrating when something is clearly broken in TurboTax. For 2021, TurboTax clearly did not handle my RSUs correctly when importing the forms from my brokerage account. I expected to provide adjusted cost basis values as I do every year, but the step-by-step process automatically tried to steer me into their incorrectly rounded calculations instead of allowing me to report the adjustments provided to me by my brokerage. Next, I tried editing the forms manually, and it turns out there are bugs in the worksheets for stock sales, not to mention certain worksheets that just aren't editable despite having obvious bugs pulling information from the step-by-step process. Eventually, I gave up and tried deleting all my RSU transactions so that I could input them manually, but the program kept giving me C++ stack traces and debugger prompts, clearly indicating serious bugs in the software. Finally, I was able to delete the transactions and input them manually, but even then, I had to answer incorrectly when asked if they were RSUs, just to get the correct prompt allowing me to specify the correct adjusted cost basis. It shocks me that only were very few online help tips for this topic, given that it's absolutely not an uncommon tax situation, but multiple TurboTax "experts" gave unhelpful answers along the lines of "just put in the right information" without actually detailing the correct process (perhaps because there is none). The software ultimately worked for me in the end, but not without lots of problems and frustrations around RSUs in particular. It's really unfortunate that it turned out that way, and I hope TurboTax corrects these issues for 2022. Still, on balance, TurboTax does a lot of things right and is worth the price over most of its competitors. I just wish whoever designs the step-by-step process didn't always try to outsmart themselves in ways that seem to create new issues year after year. I enjoy the step-by-step process much more than filling out IRS forms, but only to the extent that the interview process is correct and reliable. When it's broken, it ends up being more of a nightmare than just reading the IRS form instructions, because I have to decipher both the IRS forms and TurboTax's intent.
Date published: 2022-04-03
Rated 5 out of 5 by from Excellent tax preparation service! I found turbotax to be extremely efficient and easy to use.
Date published: 2022-04-03
Rated 5 out of 5 by from Easy to use so far I hate doing my own taxes but if I have to I feel best using TURBO TAX
Date published: 2022-04-03
Rated 5 out of 5 by from It just works... I've been using it for years and as long as they don't add DRM or remove the ability to have an offline version I'll remain a customer it just works. my only issue is when I launch next years version it shows me last years based on NAME and year, but i ususally make a "what if" copy of the file and there's no way to distiguish it. also when i needed to run the prior year I had to reactiveate it even though it was on this same PC and I never uninstalled it.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is excellent! It's easy to use, very accessible to purchase online and error options are great.
Date published: 2022-04-03
Rated 3 out of 5 by from It helps but taxes will always require work. I appreciate the help with my taxes, but I really wish there was a way to streamline some of it. The NC tax section was a pain.
Date published: 2022-04-03
Rated 1 out of 5 by from WAY TOO DIFFICULT AND ANNOYING FOR LOW INCOME PP WAY TOO DIFFICULT AND ANNOYING FOR LOW INCOME PEOPLE. VERY UNFRIENDLY
Date published: 2022-04-03
Rated 4 out of 5 by from There awesome It was easy to use an the experts can easily help you with anything you need.
Date published: 2022-04-03
Rated 5 out of 5 by from TurboTax Thumbs up! Easy to use and ease the stress that goes into tax filing.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2788
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is an Awesome Company This is so easy, walks you right through it!! I will use them again for sure.
Date published: 2022-04-03
Rated 3 out of 5 by from Broken RSU handling for 2021 TurboTax has historically been the best, most complete tax software for my purposes. Most competitors have exclusions that make them more or less unusable for me. The only real alternative is H&R Block, which I used once before but found to be rather mediocre compared to TurboTax. For the most part, I still feel that way, but that only makes it all the more frustrating when something is clearly broken in TurboTax. For 2021, TurboTax clearly did not handle my RSUs correctly when importing the forms from my brokerage account. I expected to provide adjusted cost basis values as I do every year, but the step-by-step process automatically tried to steer me into their incorrectly rounded calculations instead of allowing me to report the adjustments provided to me by my brokerage. Next, I tried editing the forms manually, and it turns out there are bugs in the worksheets for stock sales, not to mention certain worksheets that just aren't editable despite having obvious bugs pulling information from the step-by-step process. Eventually, I gave up and tried deleting all my RSU transactions so that I could input them manually, but the program kept giving me C++ stack traces and debugger prompts, clearly indicating serious bugs in the software. Finally, I was able to delete the transactions and input them manually, but even then, I had to answer incorrectly when asked if they were RSUs, just to get the correct prompt allowing me to specify the correct adjusted cost basis. It shocks me that only were very few online help tips for this topic, given that it's absolutely not an uncommon tax situation, but multiple TurboTax "experts" gave unhelpful answers along the lines of "just put in the right information" without actually detailing the correct process (perhaps because there is none). The software ultimately worked for me in the end, but not without lots of problems and frustrations around RSUs in particular. It's really unfortunate that it turned out that way, and I hope TurboTax corrects these issues for 2022. Still, on balance, TurboTax does a lot of things right and is worth the price over most of its competitors. I just wish whoever designs the step-by-step process didn't always try to outsmart themselves in ways that seem to create new issues year after year. I enjoy the step-by-step process much more than filling out IRS forms, but only to the extent that the interview process is correct and reliable. When it's broken, it ends up being more of a nightmare than just reading the IRS form instructions, because I have to decipher both the IRS forms and TurboTax's intent.
Date published: 2022-04-03
Rated 5 out of 5 by from Excellent tax preparation service! I found turbotax to be extremely efficient and easy to use.
Date published: 2022-04-03
Rated 5 out of 5 by from Easy to use so far I hate doing my own taxes but if I have to I feel best using TURBO TAX
Date published: 2022-04-03
Rated 5 out of 5 by from It just works... I've been using it for years and as long as they don't add DRM or remove the ability to have an offline version I'll remain a customer it just works. my only issue is when I launch next years version it shows me last years based on NAME and year, but i ususally make a "what if" copy of the file and there's no way to distiguish it. also when i needed to run the prior year I had to reactiveate it even though it was on this same PC and I never uninstalled it.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is excellent! It's easy to use, very accessible to purchase online and error options are great.
Date published: 2022-04-03
Rated 3 out of 5 by from It helps but taxes will always require work. I appreciate the help with my taxes, but I really wish there was a way to streamline some of it. The NC tax section was a pain.
Date published: 2022-04-03
Rated 1 out of 5 by from WAY TOO DIFFICULT AND ANNOYING FOR LOW INCOME PP WAY TOO DIFFICULT AND ANNOYING FOR LOW INCOME PEOPLE. VERY UNFRIENDLY
Date published: 2022-04-03
Rated 4 out of 5 by from There awesome It was easy to use an the experts can easily help you with anything you need.
Date published: 2022-04-03
Rated 5 out of 5 by from TurboTax Thumbs up! Easy to use and ease the stress that goes into tax filing.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2788