TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is easy to use My return is simple and I did it without need of expert help
Date published: 2022-04-03
Rated 5 out of 5 by from Tried and True The questions that walk me through all there items I need to consider, and the updates that are provided are some of the features that keep me coming back to this product year after year.
Date published: 2022-04-03
Rated 5 out of 5 by from Full Service First I have always filed my taxes solo. Because of the loss of my spouse and other complications, I used Turbotax full service. The Tax Expert and the Tax Assistants were very helpful and I felt well represented.
Date published: 2022-04-03
Rated 5 out of 5 by from good job The process took about 45 minutes. glad it is done
Date published: 2022-04-03
Rated 4 out of 5 by from Have used Turbo Tax for years...Love it.. Best Year yet. Ease of use was greatly improved from past years with simple instructions!
Date published: 2022-04-03
Rated 2 out of 5 by from Okay experience. Paid the premium route; due to multiple taxable events this last yr. Getting a turbotax expert to review my file, was a COMPLETE waste of time. I was under impression they would go through the file with me. Nope, all they asked was any questions, and on they went. Recommend against paying for any higher tier service.
Date published: 2022-04-03
Rated 5 out of 5 by from Full service was great but it claimed to be free Mark was excellent helped me through process and very efficiently got my taxes done
Date published: 2022-04-03
Rated 5 out of 5 by from Great Easy to use!! I will use it again. This is a wonderful product.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo Tax Awesome EASY TO FOLLOW, It gives me peace of mind and I know i won't go wrong. I've been using this for more than 5 years.
Date published: 2022-04-03
Rated 2 out of 5 by from Account inaccuracy After completing my taxes, and paying $140, when I got to the e-file portion, the page said I didn't file with Turbo Tax last year. When I went to my account history, there is my filed and accepted 2020 return - filed via Turbo Tax. However, despite an hour on the phone with Tamia R. - who could not have been more delightful - we couldn't get past the page saying I didn't file last year. I was told I'd have to create a new account (and pay again??) and do my taxes all over again. No, thank you. Instead, I will print them and send them in. Which is fine. My taxes are done. Taxes are bad enough, it's just frustrating to have this inconvenience. If there was a way to verify past taxes (for example, to put in a confirmation number), that would have been supremely helpful.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2785
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is easy to use My return is simple and I did it without need of expert help
Date published: 2022-04-03
Rated 5 out of 5 by from Tried and True The questions that walk me through all there items I need to consider, and the updates that are provided are some of the features that keep me coming back to this product year after year.
Date published: 2022-04-03
Rated 5 out of 5 by from Full Service First I have always filed my taxes solo. Because of the loss of my spouse and other complications, I used Turbotax full service. The Tax Expert and the Tax Assistants were very helpful and I felt well represented.
Date published: 2022-04-03
Rated 5 out of 5 by from good job The process took about 45 minutes. glad it is done
Date published: 2022-04-03
Rated 4 out of 5 by from Have used Turbo Tax for years...Love it.. Best Year yet. Ease of use was greatly improved from past years with simple instructions!
Date published: 2022-04-03
Rated 2 out of 5 by from Okay experience. Paid the premium route; due to multiple taxable events this last yr. Getting a turbotax expert to review my file, was a COMPLETE waste of time. I was under impression they would go through the file with me. Nope, all they asked was any questions, and on they went. Recommend against paying for any higher tier service.
Date published: 2022-04-03
Rated 5 out of 5 by from Full service was great but it claimed to be free Mark was excellent helped me through process and very efficiently got my taxes done
Date published: 2022-04-03
Rated 5 out of 5 by from Great Easy to use!! I will use it again. This is a wonderful product.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo Tax Awesome EASY TO FOLLOW, It gives me peace of mind and I know i won't go wrong. I've been using this for more than 5 years.
Date published: 2022-04-03
Rated 2 out of 5 by from Account inaccuracy After completing my taxes, and paying $140, when I got to the e-file portion, the page said I didn't file with Turbo Tax last year. When I went to my account history, there is my filed and accepted 2020 return - filed via Turbo Tax. However, despite an hour on the phone with Tamia R. - who could not have been more delightful - we couldn't get past the page saying I didn't file last year. I was told I'd have to create a new account (and pay again??) and do my taxes all over again. No, thank you. Instead, I will print them and send them in. Which is fine. My taxes are done. Taxes are bad enough, it's just frustrating to have this inconvenience. If there was a way to verify past taxes (for example, to put in a confirmation number), that would have been supremely helpful.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2785