TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Smooth and easy experience I have been using TT service for a few years now and I keep returning because the process is smooth and simple enough for me to do my own taxes. Of course I do not have complicated tax concerns so this works for me!
Date published: 2023-04-14
Rated 1 out of 5 by from Very nice experience except for price too high Charged me an extra 60 bucks for adding school expenses as deductions and another 60 for having capital gains loss carried from another year. Both are just an extra page in the tax return. Ridiculous.
Date published: 2023-04-14
Rated 4 out of 5 by from Better than completing forms yourself Glad to have taxes completed. I've used Turbo Tax for 3 years now. Do not like filling out this form.
Date published: 2023-04-14
Rated 1 out of 5 by from Fees were misleading I was not intending to pay an additional fee of $40.00 when filing after buying the software. Advertising was misleading. I will take this into consideration when filing next year.
Date published: 2023-04-14
Rated 1 out of 5 by from TONS OF DIFFICULTY & CHANGES There were tons of issues I ran into; so much difficulty and hard to understand content. The help was nowhere to be found when I needed it; the search bar was useless and it took forever to figure out what certain questions were asking for, referring to, and talking about. Turbo tax was so much easier in past years and filing my taxes for 2022 was ridiculously hard. There were unnecessary upcharges every time I switched to the next category to fill out. The whole process was a mess.
Date published: 2023-04-14
Rated 3 out of 5 by from It’s expensive My e file is always rejected if I’m paying this much to do my taxes online and have used intuit for a couple of years I should not have to use extra steps all the time.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is a Breeze Fast and easy! Have been filing with TT for nearly all my adult life.
Date published: 2023-04-14
Rated 4 out of 5 by from it went well, some drawbacks most of the program went well. I had some problems when it came to picking counties or state. The columns were so small, I had a hard time picking the correct county or state. in the past, you had an area where I could find the forms I needed and easy to locate.In trying to find my way around , the program would send me back to the sign in page, it happened so many times, it was very irritating.
Date published: 2023-04-14
Rated 4 out of 5 by from Problems with HSA Turbo Tax is great - but has a serious bug in the HSA portion. This is the 2nd year I've been stuck in a loop at the final check, getting sent back to HSA, entering the correct info, only to have that rejected and getting looped back - until I'm forced to just enter *something* that will pass the check, just so I can go forward. I have no idea if what I eventually entered was correct - if the feds come after me the world will hear about this.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is great! I've been using Turbo Tax for several years now and the only thing that I find annoying is that you have to sign into the website for each purchase. Since I'm using the program why can't I sign in one time for the total amount instead of for each charge?
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2779
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Smooth and easy experience I have been using TT service for a few years now and I keep returning because the process is smooth and simple enough for me to do my own taxes. Of course I do not have complicated tax concerns so this works for me!
Date published: 2023-04-14
Rated 1 out of 5 by from Very nice experience except for price too high Charged me an extra 60 bucks for adding school expenses as deductions and another 60 for having capital gains loss carried from another year. Both are just an extra page in the tax return. Ridiculous.
Date published: 2023-04-14
Rated 4 out of 5 by from Better than completing forms yourself Glad to have taxes completed. I've used Turbo Tax for 3 years now. Do not like filling out this form.
Date published: 2023-04-14
Rated 1 out of 5 by from Fees were misleading I was not intending to pay an additional fee of $40.00 when filing after buying the software. Advertising was misleading. I will take this into consideration when filing next year.
Date published: 2023-04-14
Rated 1 out of 5 by from TONS OF DIFFICULTY & CHANGES There were tons of issues I ran into; so much difficulty and hard to understand content. The help was nowhere to be found when I needed it; the search bar was useless and it took forever to figure out what certain questions were asking for, referring to, and talking about. Turbo tax was so much easier in past years and filing my taxes for 2022 was ridiculously hard. There were unnecessary upcharges every time I switched to the next category to fill out. The whole process was a mess.
Date published: 2023-04-14
Rated 3 out of 5 by from It’s expensive My e file is always rejected if I’m paying this much to do my taxes online and have used intuit for a couple of years I should not have to use extra steps all the time.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is a Breeze Fast and easy! Have been filing with TT for nearly all my adult life.
Date published: 2023-04-14
Rated 4 out of 5 by from it went well, some drawbacks most of the program went well. I had some problems when it came to picking counties or state. The columns were so small, I had a hard time picking the correct county or state. in the past, you had an area where I could find the forms I needed and easy to locate.In trying to find my way around , the program would send me back to the sign in page, it happened so many times, it was very irritating.
Date published: 2023-04-14
Rated 4 out of 5 by from Problems with HSA Turbo Tax is great - but has a serious bug in the HSA portion. This is the 2nd year I've been stuck in a loop at the final check, getting sent back to HSA, entering the correct info, only to have that rejected and getting looped back - until I'm forced to just enter *something* that will pass the check, just so I can go forward. I have no idea if what I eventually entered was correct - if the feds come after me the world will hear about this.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is great! I've been using Turbo Tax for several years now and the only thing that I find annoying is that you have to sign into the website for each purchase. Since I'm using the program why can't I sign in one time for the total amount instead of for each charge?
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2779