TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Turbo Tax Turbo Tax is still easy to use with a couple of hiccups.
Date published: 2022-04-03
Rated 3 out of 5 by from Slick with the upcharges I appreciate how simple Turbotax makes this process, but before I knew it I was out $147 of my refund. They aren't upfront at all about the charges. I opened up my education credits section and decided not to upgrade due to the cost but they wouldn't let me finish filing in the end unless I did. If they had conveyed that that would be the case, I would have ignored the education credits altogether. They also charged me about $39 just to have them take their money directly out of my refund, and didn't break down that charge for me until it was too late to change. I probably won't use this service again.
Date published: 2022-04-03
Rated 1 out of 5 by from Awful I scaled back from self-employed to normal and all my info is wiped away
Date published: 2022-04-03
Rated 5 out of 5 by from Awesome It was awesome and easy. I can't say enough about.
Date published: 2022-04-03
Rated 5 out of 5 by from YAY TT So easy. Completed in under an hour. I plan to use turbo tax forever.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbotax was complicated live assistants excellent Complicated to do. tax experts were excellent with helping, they all asked to make a recommendation of their service and said that I would get an email, I got the first and never received another, I was disappointed because they were excellent, and I felt Turbo tax personally didn't send it, and their salary depended on it, I felt I disappointed for them. I wanted to give good reviews and yet TurboTax never sent me the Emails, There must have been 5 I didn't get. You should follow up on this as they are being short changed. the digital assistants weren't good, it was the talking experts that guided me through and ans. my questions and were patient with me. Please correct this because they need to be recognized for their hard work, especially when they thought they were sending me an email and it never came. I'm very upset about this,
Date published: 2022-04-03
Rated 5 out of 5 by from I have used Turbo Tax for years. I love Turbo Tax. I have a good experience every year. Easy to use. YEA
Date published: 2022-04-03
Rated 5 out of 5 by from good tax program Used it for years, fast & easy. see you next year.
Date published: 2022-04-03
Rated 5 out of 5 by from easy Turbo tax makes it really easy to file your own taxes.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo tax needs work Most of my issue was with the state return. I have to send receipts for charitable deductions and there was no way to do that. Also the cost is way to high. No way to look at the actual forms until the very end. No spell check or at least I couldn't find it.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2777
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Turbo Tax is still easy to use with a couple of hiccups.
Date published: 2022-04-03
Rated 3 out of 5 by from Slick with the upcharges I appreciate how simple Turbotax makes this process, but before I knew it I was out $147 of my refund. They aren't upfront at all about the charges. I opened up my education credits section and decided not to upgrade due to the cost but they wouldn't let me finish filing in the end unless I did. If they had conveyed that that would be the case, I would have ignored the education credits altogether. They also charged me about $39 just to have them take their money directly out of my refund, and didn't break down that charge for me until it was too late to change. I probably won't use this service again.
Date published: 2022-04-03
Rated 1 out of 5 by from Awful I scaled back from self-employed to normal and all my info is wiped away
Date published: 2022-04-03
Rated 5 out of 5 by from Awesome It was awesome and easy. I can't say enough about.
Date published: 2022-04-03
Rated 5 out of 5 by from YAY TT So easy. Completed in under an hour. I plan to use turbo tax forever.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbotax was complicated live assistants excellent Complicated to do. tax experts were excellent with helping, they all asked to make a recommendation of their service and said that I would get an email, I got the first and never received another, I was disappointed because they were excellent, and I felt Turbo tax personally didn't send it, and their salary depended on it, I felt I disappointed for them. I wanted to give good reviews and yet TurboTax never sent me the Emails, There must have been 5 I didn't get. You should follow up on this as they are being short changed. the digital assistants weren't good, it was the talking experts that guided me through and ans. my questions and were patient with me. Please correct this because they need to be recognized for their hard work, especially when they thought they were sending me an email and it never came. I'm very upset about this,
Date published: 2022-04-03
Rated 5 out of 5 by from I have used Turbo Tax for years. I love Turbo Tax. I have a good experience every year. Easy to use. YEA
Date published: 2022-04-03
Rated 5 out of 5 by from good tax program Used it for years, fast & easy. see you next year.
Date published: 2022-04-03
Rated 5 out of 5 by from easy Turbo tax makes it really easy to file your own taxes.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo tax needs work Most of my issue was with the state return. I have to send receipts for charitable deductions and there was no way to do that. Also the cost is way to high. No way to look at the actual forms until the very end. No spell check or at least I couldn't find it.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2777