TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from OK Needs to be more open about fees at the beginning. It is not free for most people. And, directions need to be more detailed.
Date published: 2022-04-03
Rated 3 out of 5 by from turbo tax is it It was confusing and vague. The only positive was that it was better than the alternative.
Date published: 2022-04-03
Rated 4 out of 5 by from Seems to be getting worse year after year More and more I have to use the turbo tax forum to get answers on how to find the correct amount to enter from other forms
Date published: 2022-04-03
Rated 5 out of 5 by from awesome chat support charalayne hooked me right up. took about ten minutes
Date published: 2022-04-03
Rated 1 out of 5 by from Import didn't work and it's a known problem Very disappointed in this software! Wouldn't import partners from last year. Contacted Tech Support and was given a work around which took hours and did NOT work. I had to force partners into the software which required me to state that they were new partners. I then had to fix forms manually. Also the state version is not good. Directions tells me to make necessary state adjustments. Why did I pay for a state version if you aren't telling me what adjustments need to be made. Waste of money and COMPLETELY frustrating. I won't even mention the small silly problems...
Date published: 2022-04-03
Rated 5 out of 5 by from great tax filing software have used this product for about 15 years. enough said!
Date published: 2022-04-03
Rated 5 out of 5 by from Not easy but there is great help. I learn a little bit more each year while doing my taxes and talking with your experts.
Date published: 2022-04-03
Rated 4 out of 5 by from Good Experience, Mixed Feelings TurboTax is very easy to use and help is just a click away. I was, however, disappointed at the end when I found out I had to pay for federal filing. I knew I had to pay for each state filing (2) but thought the federal was going to be free, as advertised. I did get a $15 discount for explaining my confusion on their questionnaire.
Date published: 2022-04-03
Rated 3 out of 5 by from TurboTax is complicated by forcing Intuit I've used TurboTax for many years, but this year was awful. The forced connection with Intuit's website caused problems with additional passwords and I didn't have confidence in Intuit to now automatically bring over my account information from my bank. Why did TurboTax ruin a good thing?
Date published: 2022-04-03
Rated 4 out of 5 by from Mostly Easy to Use Turbotax saved me money into going to someone to do them for me. If you already know what to have on you and input, turbotax is the way to go.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2770
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from OK Needs to be more open about fees at the beginning. It is not free for most people. And, directions need to be more detailed.
Date published: 2022-04-03
Rated 3 out of 5 by from turbo tax is it It was confusing and vague. The only positive was that it was better than the alternative.
Date published: 2022-04-03
Rated 4 out of 5 by from Seems to be getting worse year after year More and more I have to use the turbo tax forum to get answers on how to find the correct amount to enter from other forms
Date published: 2022-04-03
Rated 5 out of 5 by from awesome chat support charalayne hooked me right up. took about ten minutes
Date published: 2022-04-03
Rated 1 out of 5 by from Import didn't work and it's a known problem Very disappointed in this software! Wouldn't import partners from last year. Contacted Tech Support and was given a work around which took hours and did NOT work. I had to force partners into the software which required me to state that they were new partners. I then had to fix forms manually. Also the state version is not good. Directions tells me to make necessary state adjustments. Why did I pay for a state version if you aren't telling me what adjustments need to be made. Waste of money and COMPLETELY frustrating. I won't even mention the small silly problems...
Date published: 2022-04-03
Rated 5 out of 5 by from great tax filing software have used this product for about 15 years. enough said!
Date published: 2022-04-03
Rated 5 out of 5 by from Not easy but there is great help. I learn a little bit more each year while doing my taxes and talking with your experts.
Date published: 2022-04-03
Rated 4 out of 5 by from Good Experience, Mixed Feelings TurboTax is very easy to use and help is just a click away. I was, however, disappointed at the end when I found out I had to pay for federal filing. I knew I had to pay for each state filing (2) but thought the federal was going to be free, as advertised. I did get a $15 discount for explaining my confusion on their questionnaire.
Date published: 2022-04-03
Rated 3 out of 5 by from TurboTax is complicated by forcing Intuit I've used TurboTax for many years, but this year was awful. The forced connection with Intuit's website caused problems with additional passwords and I didn't have confidence in Intuit to now automatically bring over my account information from my bank. Why did TurboTax ruin a good thing?
Date published: 2022-04-03
Rated 4 out of 5 by from Mostly Easy to Use Turbotax saved me money into going to someone to do them for me. If you already know what to have on you and input, turbotax is the way to go.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2770