TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from Totally inadequate help desk response re install On 2/11, I spoke with Carla P. (3rd person I talked to). I could download the software but could not install it. She tried and finally told me it was my computer's problem and she could do no more. I told her I didn't think I should have to pay an outside computer company to help me. Her reply was that I should call one of my "techie" friends, send them some screen shots and they should be able to help me. I hung up, called my computer repair folks who found the answer in about 20 minutes on your support group site. https://ttlc.intuit.com/community/taxes/discussion/turbo-tax-deluxe-2021-won-t-install/00/2389040. He hopped on my computer and had me up and running in no time. I am furious that I got no help from your staff and had to pay $75 more to get it to work. I think Intuit owes me a refund for this year's software. (I have been a loyal customer for many years.) Even if I found it on your site, it was a bit over my pay grade to handle on my own. Prior to this situation, I would have gladly given 5 stars. Help reference no. 1488667363
Date published: 2022-04-07
Rated 1 out of 5 by from I'd rather use an accountant. Turbo tax signed me up for stuff I didn't want and then charged me for it. I don't want to enter in a bunch of personal info to make sure my identity isn't stolen. They try to upsell at every corner then make it difficult to navigate around the upselling. I'm going with my accountant next year.
Date published: 2022-04-07
Rated 5 out of 5 by from Best Service ever! All questions were promptly answered, giving me full confidence regarding my taxes and my special situation. Thanks a million, to Angela and team.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is awesome! Great return! Will definitely use Turbo Tax again!
Date published: 2022-04-07
Rated 5 out of 5 by from very good product had excellent tax assistance from tax exppert during filing
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome! First off Turbo Tax allowed me to import all my stock transactions from Robinhood. Second, I selected to get some advice from an expert (Emerson!) and they helped my save and extra $900 on my return!
Date published: 2022-04-07
Rated 5 out of 5 by from love it First time doing my own taxes. not only did i do my personal taxes but i own a small business. it was super easy... only had to google a few things. ill be back next year
Date published: 2022-04-07
Rated 2 out of 5 by from Just fine, below expectations The positives were that working online with TuboTax was easy and relatively quick. I found Jackie, who onboarded me, to be especially helpful because you needed some documents that I did not know where they were and she helped me find them. However, I initially wanted to work with TurboTax because my taxes were simple this year, and you market your service as free for simple filings. But it seems that anyone with anything more than a W-2 is considered deluxe. I find that to be disingenuous. For instance, I had nothing extra other than an HSA and a small amount of savings account interest. Those are very basic things that just about any wage earner would have. I do not even own a home, nor did I sell any stocks this year. The portion of the population that likely could qualify for your truly free service is exceedingly small, and I feel funny that after having gone through the service that was marketed to me as free with your promotion, I still ended up paying over $250. In addition, when I inquired with customer service about this, they did not have any information, which added to my stress and confusion.
Date published: 2022-04-07
Rated 3 out of 5 by from TurboTax Deluxe Good but Still Needs Work Need to focus more on seniors. Make it easier to find answers. I know, but make it fun.
Date published: 2022-04-07
Rated 5 out of 5 by from Made it easy Pretty thorough...will be using again...I'll review my finances as well...
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2763
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Totally inadequate help desk response re install On 2/11, I spoke with Carla P. (3rd person I talked to). I could download the software but could not install it. She tried and finally told me it was my computer's problem and she could do no more. I told her I didn't think I should have to pay an outside computer company to help me. Her reply was that I should call one of my "techie" friends, send them some screen shots and they should be able to help me. I hung up, called my computer repair folks who found the answer in about 20 minutes on your support group site. https://ttlc.intuit.com/community/taxes/discussion/turbo-tax-deluxe-2021-won-t-install/00/2389040. He hopped on my computer and had me up and running in no time. I am furious that I got no help from your staff and had to pay $75 more to get it to work. I think Intuit owes me a refund for this year's software. (I have been a loyal customer for many years.) Even if I found it on your site, it was a bit over my pay grade to handle on my own. Prior to this situation, I would have gladly given 5 stars. Help reference no. 1488667363
Date published: 2022-04-07
Rated 1 out of 5 by from I'd rather use an accountant. Turbo tax signed me up for stuff I didn't want and then charged me for it. I don't want to enter in a bunch of personal info to make sure my identity isn't stolen. They try to upsell at every corner then make it difficult to navigate around the upselling. I'm going with my accountant next year.
Date published: 2022-04-07
Rated 5 out of 5 by from Best Service ever! All questions were promptly answered, giving me full confidence regarding my taxes and my special situation. Thanks a million, to Angela and team.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is awesome! Great return! Will definitely use Turbo Tax again!
Date published: 2022-04-07
Rated 5 out of 5 by from very good product had excellent tax assistance from tax exppert during filing
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome! First off Turbo Tax allowed me to import all my stock transactions from Robinhood. Second, I selected to get some advice from an expert (Emerson!) and they helped my save and extra $900 on my return!
Date published: 2022-04-07
Rated 5 out of 5 by from love it First time doing my own taxes. not only did i do my personal taxes but i own a small business. it was super easy... only had to google a few things. ill be back next year
Date published: 2022-04-07
Rated 2 out of 5 by from Just fine, below expectations The positives were that working online with TuboTax was easy and relatively quick. I found Jackie, who onboarded me, to be especially helpful because you needed some documents that I did not know where they were and she helped me find them. However, I initially wanted to work with TurboTax because my taxes were simple this year, and you market your service as free for simple filings. But it seems that anyone with anything more than a W-2 is considered deluxe. I find that to be disingenuous. For instance, I had nothing extra other than an HSA and a small amount of savings account interest. Those are very basic things that just about any wage earner would have. I do not even own a home, nor did I sell any stocks this year. The portion of the population that likely could qualify for your truly free service is exceedingly small, and I feel funny that after having gone through the service that was marketed to me as free with your promotion, I still ended up paying over $250. In addition, when I inquired with customer service about this, they did not have any information, which added to my stress and confusion.
Date published: 2022-04-07
Rated 3 out of 5 by from TurboTax Deluxe Good but Still Needs Work Need to focus more on seniors. Make it easier to find answers. I know, but make it fun.
Date published: 2022-04-07
Rated 5 out of 5 by from Made it easy Pretty thorough...will be using again...I'll review my finances as well...
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2763