TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Great! The steps are so easy and simple! Plus an affordable rate you can’t beat.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax is still my best option for filling taxes I have been using TurboTax for more than 15 years and it's still my first choice for doing my taxes. It's fairly simple to use and I haven't had any issues with mistakes found by the IRS.
Date published: 2023-03-20
Rated 4 out of 5 by from easy and convenient very helpful and easy to manuver the website. easy to contact both in person and chat.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax Usage I use TurboTax every year for my taxes.. It's easy and comprehensive.
Date published: 2023-03-20
Rated 4 out of 5 by from easy to navigate ..just answer the questions Very easy to navigate. Just have to go through each question and if you don't know the answer or what they are talking about you can see an explanation on the side that is clear. If you still have questions there's a live tax help chat you can use. I didn't like that I had to take approx 30 minutes downloading a photo of my 1099s due to fact they didn't have most of my banking and financial institutions listed in their dropdown list and the special website to snap a picture and download there would never connect to my camera. The cost of the program is higher than expected. I had a tax preparation person do my taxes in years past and this was about the same price. So next year I may let that person do them again just to relieve me of the 2.5 hrs it took me to answer all the questions and download docs.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax user friendly TurboTax is easier to use and easier to file taxes every year!
Date published: 2023-03-20
Rated 4 out of 5 by from It's good but expensive with one hick-up for me. I love it, it does simplify things for those of us that don't understand any tax lingo. It's just what I would consider the real difficult questions that you would need clarification for, you can't get. Unless you spend hours searching online or you pay incredibly too much to speak to a tax expert. I use to use it to save money after my mom died but at these rates I may just find an actual tax preparer and save myself the headache and just pay them to do it.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is pretty easy, most of the time. Thank you for guiding us through this difficult process.
Date published: 2023-03-20
Rated 5 out of 5 by from Thank You Turbo Tax I got a refund! I love getting money back. Thank you Turbo Tax!
Date published: 2023-03-20
Rated 3 out of 5 by from Purchased turbotax but was still charged later Surprised to find out that I don't need to purchase the software to use the site. $70 download fee for no use. I still used the service, which is great, but a little frustrated I paid a download fee for years not needing to.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 277
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great! The steps are so easy and simple! Plus an affordable rate you can’t beat.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax is still my best option for filling taxes I have been using TurboTax for more than 15 years and it's still my first choice for doing my taxes. It's fairly simple to use and I haven't had any issues with mistakes found by the IRS.
Date published: 2023-03-20
Rated 4 out of 5 by from easy and convenient very helpful and easy to manuver the website. easy to contact both in person and chat.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax Usage I use TurboTax every year for my taxes.. It's easy and comprehensive.
Date published: 2023-03-20
Rated 4 out of 5 by from easy to navigate ..just answer the questions Very easy to navigate. Just have to go through each question and if you don't know the answer or what they are talking about you can see an explanation on the side that is clear. If you still have questions there's a live tax help chat you can use. I didn't like that I had to take approx 30 minutes downloading a photo of my 1099s due to fact they didn't have most of my banking and financial institutions listed in their dropdown list and the special website to snap a picture and download there would never connect to my camera. The cost of the program is higher than expected. I had a tax preparation person do my taxes in years past and this was about the same price. So next year I may let that person do them again just to relieve me of the 2.5 hrs it took me to answer all the questions and download docs.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax user friendly TurboTax is easier to use and easier to file taxes every year!
Date published: 2023-03-20
Rated 4 out of 5 by from It's good but expensive with one hick-up for me. I love it, it does simplify things for those of us that don't understand any tax lingo. It's just what I would consider the real difficult questions that you would need clarification for, you can't get. Unless you spend hours searching online or you pay incredibly too much to speak to a tax expert. I use to use it to save money after my mom died but at these rates I may just find an actual tax preparer and save myself the headache and just pay them to do it.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is pretty easy, most of the time. Thank you for guiding us through this difficult process.
Date published: 2023-03-20
Rated 5 out of 5 by from Thank You Turbo Tax I got a refund! I love getting money back. Thank you Turbo Tax!
Date published: 2023-03-20
Rated 3 out of 5 by from Purchased turbotax but was still charged later Surprised to find out that I don't need to purchase the software to use the site. $70 download fee for no use. I still used the service, which is great, but a little frustrated I paid a download fee for years not needing to.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 277