TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Turbo Tax is frustrating to use. 1) When I would save a partial return and start later, it would start at the beginning instead of where I left off. 2) It kept asking me about my personal business when I gave no indication that I had one. I checked to print only my state taxes and it kept presenting my federal to print. 4) When I clicked to advance to the next page, it would advance two pages. Every year there are problems. This year was the worst. The product is trending downhill.
Date published: 2022-04-06
Rated 5 out of 5 by from Love TurboTax I've used for years and will keep doing it for years to come
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax was awesome TurboTax was awesome! Engaging with my tech specialist was awesome!
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is way better than HR Block Loved working w/ my tax expert, Dannae! she was really great to work with and gave me way more information to help with my taxes for the future years than HR Block did!
Date published: 2022-04-06
Rated 2 out of 5 by from Normally happy with TurboTax but not this time I got the paid live chat feature only to be disconnected from the live chat and figured out the rest of my taxes on my own yet still got charged for it. I've been using TurboTax for years and next year I will look for other options.
Date published: 2022-04-06
Rated 3 out of 5 by from Some good, some not so good These comments are related to the web version: 1. When I want to look up something that I have entered previously, it’s often hard to get there quickly and easily. a. I want to go to a certain page to look up the data I have already entered, on the worksheet then get out, but I am forced to review all of the additional questions first. b. With income, sometimes it wants me to add new forms, but I just want to see the numbers I have already entered. 2. The tax or refund due appeared one the upper corner of the screen, then disappeared after a while. 3. When I Tapped on the View Forms button, I saw this error message on the next browser window that opened: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"https://myturbotax.intuit.com/sso/?Error=111"}}} In many ways, TurboTax is a great program! They've done a lot of things very well, but the frustrating parts cost me a lot of time.
Date published: 2022-04-06
Rated 4 out of 5 by from TurboTax is great but... Its really good, i just dont agree with having to pay money for a better turbotax even though my return was really easy
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax for Business is great! I have been using Turbo Tax to prepare my personal and trust returns for many years and they make it easy to complete and E-file my tax returns.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax does it again TurboTax always makes it easy. They give you everything you need and answer all of your questions.
Date published: 2022-04-06
Rated 3 out of 5 by from confusing They were helpful No more needs to be said. This is getting old real quick
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2759
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax is frustrating to use. 1) When I would save a partial return and start later, it would start at the beginning instead of where I left off. 2) It kept asking me about my personal business when I gave no indication that I had one. I checked to print only my state taxes and it kept presenting my federal to print. 4) When I clicked to advance to the next page, it would advance two pages. Every year there are problems. This year was the worst. The product is trending downhill.
Date published: 2022-04-06
Rated 5 out of 5 by from Love TurboTax I've used for years and will keep doing it for years to come
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax was awesome TurboTax was awesome! Engaging with my tech specialist was awesome!
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is way better than HR Block Loved working w/ my tax expert, Dannae! she was really great to work with and gave me way more information to help with my taxes for the future years than HR Block did!
Date published: 2022-04-06
Rated 2 out of 5 by from Normally happy with TurboTax but not this time I got the paid live chat feature only to be disconnected from the live chat and figured out the rest of my taxes on my own yet still got charged for it. I've been using TurboTax for years and next year I will look for other options.
Date published: 2022-04-06
Rated 3 out of 5 by from Some good, some not so good These comments are related to the web version: 1. When I want to look up something that I have entered previously, it’s often hard to get there quickly and easily. a. I want to go to a certain page to look up the data I have already entered, on the worksheet then get out, but I am forced to review all of the additional questions first. b. With income, sometimes it wants me to add new forms, but I just want to see the numbers I have already entered. 2. The tax or refund due appeared one the upper corner of the screen, then disappeared after a while. 3. When I Tapped on the View Forms button, I saw this error message on the next browser window that opened: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"https://myturbotax.intuit.com/sso/?Error=111"}}} In many ways, TurboTax is a great program! They've done a lot of things very well, but the frustrating parts cost me a lot of time.
Date published: 2022-04-06
Rated 4 out of 5 by from TurboTax is great but... Its really good, i just dont agree with having to pay money for a better turbotax even though my return was really easy
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax for Business is great! I have been using Turbo Tax to prepare my personal and trust returns for many years and they make it easy to complete and E-file my tax returns.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax does it again TurboTax always makes it easy. They give you everything you need and answer all of your questions.
Date published: 2022-04-06
Rated 3 out of 5 by from confusing They were helpful No more needs to be said. This is getting old real quick
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2759