TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from TurboTax is Good It was helpful in many areas of my return and the free electronic filing is a great way to go.
Date published: 2022-04-06
Rated 4 out of 5 by from TurboTax rates as very good Very good experience overall in using TurboTax for 2021 tax return.
Date published: 2022-04-06
Rated 1 out of 5 by from not free it was supposed to be free, even if I had to pay, it should have charged the $30 for the basic, not the $49 for the deluxe version
Date published: 2022-04-06
Rated 5 out of 5 by from Great! Easy to navigate and follow. A breeze to complete.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax is great This was my first time using Turbo Tax live and I couldn't be more satisfied. My agent Ms. Denise was very thorough and answered my questions quickly. The process was very painless.
Date published: 2022-04-06
Rated 5 out of 5 by from I was great The people was very nice and helpful i would use again
Date published: 2022-04-06
Rated 1 out of 5 by from Turbotax went off the deep end This company completely sold out. It got rid of the chat feature. They wanted me to upgrade for $100 more to talk to a tax expert...ridiculous. You can call, but the people you talk to are not even allowed to give tax advice and I had to talk to 8 different people before one could help...and then they transferred me to a CPA (FINALLY) who was able to answer my question. After this all, I ended up having to pay $50 to file state which was supposed to include at least one state efile...it didn't. It was not easy to go through this year, and ive used turbotax for at least a decade doing my own taxes and i'm not even a difficult case! I will never use Turbotax again.
Date published: 2022-04-06
Rated 4 out of 5 by from Mostly great One compliant: After I got a tax expert assigned to me, I checked back in the "next steps" section every day and it didn't have anything for me to do. It even said something along the lines of "I can chat with my tax expert if I want to" or something. However, I didn't noticee the little red notification dot next to the tab for my expert. When I eventually noticed an email saying my tax expert had left me a message I found he'd been trying to communicate for a few days. The "next steps" tab absolutely should have informed me of this, or somewhere on the site should have. It shouldn't have been up to me noticing the little red dot next to his name to know I had a message from him. I almost had my services cancelled because I hadn't responded to him and he needed more info from me. This could've been a very bad experience, but fortunately I noticed the email. Other than that, it's a good experience.
Date published: 2022-04-06
Rated 5 out of 5 by from Super Service in LS What’s to tell Tamara was Excellent and made sure to answer all question’s
Date published: 2022-04-06
Rated 4 out of 5 by from TurboTax needs corrections There are questions in the itemized return portion that do not allow entries (e.g. property tax, etc); had to go to Form and try and find place to make entry. Need to be able to revise estimated tax payment for expected changes in coming year.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2746
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is Good It was helpful in many areas of my return and the free electronic filing is a great way to go.
Date published: 2022-04-06
Rated 4 out of 5 by from TurboTax rates as very good Very good experience overall in using TurboTax for 2021 tax return.
Date published: 2022-04-06
Rated 1 out of 5 by from not free it was supposed to be free, even if I had to pay, it should have charged the $30 for the basic, not the $49 for the deluxe version
Date published: 2022-04-06
Rated 5 out of 5 by from Great! Easy to navigate and follow. A breeze to complete.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax is great This was my first time using Turbo Tax live and I couldn't be more satisfied. My agent Ms. Denise was very thorough and answered my questions quickly. The process was very painless.
Date published: 2022-04-06
Rated 5 out of 5 by from I was great The people was very nice and helpful i would use again
Date published: 2022-04-06
Rated 1 out of 5 by from Turbotax went off the deep end This company completely sold out. It got rid of the chat feature. They wanted me to upgrade for $100 more to talk to a tax expert...ridiculous. You can call, but the people you talk to are not even allowed to give tax advice and I had to talk to 8 different people before one could help...and then they transferred me to a CPA (FINALLY) who was able to answer my question. After this all, I ended up having to pay $50 to file state which was supposed to include at least one state efile...it didn't. It was not easy to go through this year, and ive used turbotax for at least a decade doing my own taxes and i'm not even a difficult case! I will never use Turbotax again.
Date published: 2022-04-06
Rated 4 out of 5 by from Mostly great One compliant: After I got a tax expert assigned to me, I checked back in the "next steps" section every day and it didn't have anything for me to do. It even said something along the lines of "I can chat with my tax expert if I want to" or something. However, I didn't noticee the little red notification dot next to the tab for my expert. When I eventually noticed an email saying my tax expert had left me a message I found he'd been trying to communicate for a few days. The "next steps" tab absolutely should have informed me of this, or somewhere on the site should have. It shouldn't have been up to me noticing the little red dot next to his name to know I had a message from him. I almost had my services cancelled because I hadn't responded to him and he needed more info from me. This could've been a very bad experience, but fortunately I noticed the email. Other than that, it's a good experience.
Date published: 2022-04-06
Rated 5 out of 5 by from Super Service in LS What’s to tell Tamara was Excellent and made sure to answer all question’s
Date published: 2022-04-06
Rated 4 out of 5 by from TurboTax needs corrections There are questions in the itemized return portion that do not allow entries (e.g. property tax, etc); had to go to Form and try and find place to make entry. Need to be able to revise estimated tax payment for expected changes in coming year.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2746