TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Great tax program / Long time user Well documented program, easy to use and provides many helpful prompts. Very good at comparing last year with current year and high lighting changes for one to review and / or remember.
Date published: 2023-04-14
Rated 1 out of 5 by from TurboTax sucks It starts off like it will be a simple return but when you click to file for free once you start doing your taxes midway through it tells you to upgrade and when you click no it lets you continue to file but at the very end it make you pay a fee to file your taxes. Keep in mind I have a very simple file. I only have a w2 and they still made it out to be a difficult file and I had to pay to file it smh.
Date published: 2023-04-14
Rated 5 out of 5 by from Great It was very easy to use this product. I have been using it for years.
Date published: 2023-04-14
Rated 5 out of 5 by from TAXES Good filling system. Expensive because if I did most of the work, why do I have to pay so much? Stop advertising MAX services more than once if I already chose not to use it
Date published: 2023-04-14
Rated 4 out of 5 by from Helpful for Seniors As a 78 year old, I find Turbo Tax very helpful in getting my taxes done.
Date published: 2023-04-14
Rated 5 out of 5 by from Dependable Turbo Tax is very dependable. A company I can rely upon for timeliness, accuracy, and efficiency.
Date published: 2023-04-14
Rated 2 out of 5 by from Issues with Employee Stock and Restricted Stock Turbotax has worked well for me over the years but every year I have issues entering ESPP and Restricted stock. When the Fidelity forms load in, TurboTax does not read the whole form so I hand enter the information. It is easy to have mistakes here as TurboTax does not separate the Box A from Box B stock as in the 1099 form. Every year I do the step by step as I am not a tax professional but his year I ended up going to the form itself to check and realized it would have been way easier to just enter the information into the form.
Date published: 2023-04-14
Rated 5 out of 5 by from Great easy process The expert I worked with was fantastic - very nice and patient
Date published: 2023-04-14
Rated 5 out of 5 by from Outstanding product Turbo Tax is very easy to use and they find tax breaks that I would not normally know about. Easy to use. Highly reccomend.
Date published: 2023-04-14
Rated 2 out of 5 by from Product does not always remember options Multiple instances while using TurboTax, it asked for information that I had already filled in previously, making me have to repeat information several times. Things like information on my home office, having to re-iterate that multiple blank fields are indeed blank and not left blank on purpose (for some reason I had to re-enter and delete something for the program to register it being blank), as well as the follow-up questions that show a snapshot of the actual tax document without any clarifying comments on things like vehicle distance driven for work. While most pages have some sort of helpful tooltip, those pages did not, and I had to look up what it meant elsewhere.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2745
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great tax program / Long time user Well documented program, easy to use and provides many helpful prompts. Very good at comparing last year with current year and high lighting changes for one to review and / or remember.
Date published: 2023-04-14
Rated 1 out of 5 by from TurboTax sucks It starts off like it will be a simple return but when you click to file for free once you start doing your taxes midway through it tells you to upgrade and when you click no it lets you continue to file but at the very end it make you pay a fee to file your taxes. Keep in mind I have a very simple file. I only have a w2 and they still made it out to be a difficult file and I had to pay to file it smh.
Date published: 2023-04-14
Rated 5 out of 5 by from Great It was very easy to use this product. I have been using it for years.
Date published: 2023-04-14
Rated 5 out of 5 by from TAXES Good filling system. Expensive because if I did most of the work, why do I have to pay so much? Stop advertising MAX services more than once if I already chose not to use it
Date published: 2023-04-14
Rated 4 out of 5 by from Helpful for Seniors As a 78 year old, I find Turbo Tax very helpful in getting my taxes done.
Date published: 2023-04-14
Rated 5 out of 5 by from Dependable Turbo Tax is very dependable. A company I can rely upon for timeliness, accuracy, and efficiency.
Date published: 2023-04-14
Rated 2 out of 5 by from Issues with Employee Stock and Restricted Stock Turbotax has worked well for me over the years but every year I have issues entering ESPP and Restricted stock. When the Fidelity forms load in, TurboTax does not read the whole form so I hand enter the information. It is easy to have mistakes here as TurboTax does not separate the Box A from Box B stock as in the 1099 form. Every year I do the step by step as I am not a tax professional but his year I ended up going to the form itself to check and realized it would have been way easier to just enter the information into the form.
Date published: 2023-04-14
Rated 5 out of 5 by from Great easy process The expert I worked with was fantastic - very nice and patient
Date published: 2023-04-14
Rated 5 out of 5 by from Outstanding product Turbo Tax is very easy to use and they find tax breaks that I would not normally know about. Easy to use. Highly reccomend.
Date published: 2023-04-14
Rated 2 out of 5 by from Product does not always remember options Multiple instances while using TurboTax, it asked for information that I had already filled in previously, making me have to repeat information several times. Things like information on my home office, having to re-iterate that multiple blank fields are indeed blank and not left blank on purpose (for some reason I had to re-enter and delete something for the program to register it being blank), as well as the follow-up questions that show a snapshot of the actual tax document without any clarifying comments on things like vehicle distance driven for work. While most pages have some sort of helpful tooltip, those pages did not, and I had to look up what it meant elsewhere.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2745