TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Gave no other option, forced to upgrade and pay I usually love using Turbotax. It lets you choose what plan works best for you. This year it would not let me continue to file unless I upgraded, paying $130 more than I already was. I have never had this happen before, but it would not let continue without clicking upgrade.
Date published: 2023-04-14
Rated 4 out of 5 by from old reliable always works no matter what. love the features!!!!
Date published: 2023-04-14
Rated 3 out of 5 by from COSTLY When I first started using turbotax it cost significantly more than it does now. I wont be using it anymore. Also, turbotax consistently asks to upgrade to a more expensive version of the software. I thought I had declined the deluxe edition but at the end when I put my card in to pay, it charged me for the deluxe version. SO, now I have to contact somebody to have it credited back to my account because I did not want to do the deluxe version. The main reason I didnt want to do a different software was because turbotax had my history already in its system. I knew it was going to cost more than competitors but did not realize how much.
Date published: 2023-04-14
Rated 5 out of 5 by from Overall review I like to use turbotax because it is easy and convenient. There is a lot of helpful tips/resources if you are unsure of a question.
Date published: 2023-04-14
Rated 2 out of 5 by from Usually great but not this year Was just about to file and the software somehow duplicated all of my 1099s. Also the software showed errors that weren't errors so I had to fool it by entering spaces in boxes.
Date published: 2023-04-14
Rated 5 out of 5 by from easy and fast fast efficient and easy. happy with the outcome. will use it again next year.
Date published: 2023-04-14
Rated 5 out of 5 by from Great Experience with tax advisor I had to talk with one of your tax advisors, John, and he was very helpful. I felt he went above and beyond trying to help me, and he figured it out.
Date published: 2023-04-14
Rated 5 out of 5 by from GREAT SERVICE Turbo Tax was very easy to follow and made the process simple
Date published: 2023-04-14
Rated 5 out of 5 by from Fantastic this was the easiest tax program ever. I will definitely be using this from now on.
Date published: 2023-04-14
Rated 3 out of 5 by from Checking system really doesn't check I have entered social security income since retiring. I got interrupted while filing and when I came back I thought I was done with income. The system should raise a red flag and ask if you still get social security. You have not entered any amount. What are you really checking with all those spinning circles?
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2739
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Gave no other option, forced to upgrade and pay I usually love using Turbotax. It lets you choose what plan works best for you. This year it would not let me continue to file unless I upgraded, paying $130 more than I already was. I have never had this happen before, but it would not let continue without clicking upgrade.
Date published: 2023-04-14
Rated 4 out of 5 by from old reliable always works no matter what. love the features!!!!
Date published: 2023-04-14
Rated 3 out of 5 by from COSTLY When I first started using turbotax it cost significantly more than it does now. I wont be using it anymore. Also, turbotax consistently asks to upgrade to a more expensive version of the software. I thought I had declined the deluxe edition but at the end when I put my card in to pay, it charged me for the deluxe version. SO, now I have to contact somebody to have it credited back to my account because I did not want to do the deluxe version. The main reason I didnt want to do a different software was because turbotax had my history already in its system. I knew it was going to cost more than competitors but did not realize how much.
Date published: 2023-04-14
Rated 5 out of 5 by from Overall review I like to use turbotax because it is easy and convenient. There is a lot of helpful tips/resources if you are unsure of a question.
Date published: 2023-04-14
Rated 2 out of 5 by from Usually great but not this year Was just about to file and the software somehow duplicated all of my 1099s. Also the software showed errors that weren't errors so I had to fool it by entering spaces in boxes.
Date published: 2023-04-14
Rated 5 out of 5 by from easy and fast fast efficient and easy. happy with the outcome. will use it again next year.
Date published: 2023-04-14
Rated 5 out of 5 by from Great Experience with tax advisor I had to talk with one of your tax advisors, John, and he was very helpful. I felt he went above and beyond trying to help me, and he figured it out.
Date published: 2023-04-14
Rated 5 out of 5 by from GREAT SERVICE Turbo Tax was very easy to follow and made the process simple
Date published: 2023-04-14
Rated 5 out of 5 by from Fantastic this was the easiest tax program ever. I will definitely be using this from now on.
Date published: 2023-04-14
Rated 3 out of 5 by from Checking system really doesn't check I have entered social security income since retiring. I got interrupted while filing and when I came back I thought I was done with income. The system should raise a red flag and ask if you still get social security. You have not entered any amount. What are you really checking with all those spinning circles?
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2739