TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281605 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Fantastic Great! Will not hesitate to use the service again next next year.
Date published: 2021-04-22
Rated 3 out of 5 by from First time I ever had a software error with TT My state filing for NY Box 16 (State Distribution) did not match Box 1 (gross Distribution) There for Box 14a was greater than Box 16 causing an error when final check was completed. Called TT help line but they told me to uninstall TT then re load and redo all my taxes. Had to get help from a professional. TT was not helpful at all. It was clrearly a software issue.
Date published: 2021-04-22
Rated 4 out of 5 by from Turbo Tax is user friendly Turbo tax was user friendly until I reached splitting my Federal refund between applying to next year and direct deposit. I needed to search with the exact words to get to the spot for entering the split. The state asked the question about applying the refund, but not the Federal. I needed the help from Customer Service to apply the correct language to the search feature. Customer Service returned my call in 2 minutes, and the tech was pleasant, patient, and resolved by issue quickly.
Date published: 2021-04-22
Rated 5 out of 5 by from Thanks Turbo Tax I love the simplicity and ease of use. You just put in the numbers and you're done.
Date published: 2021-04-22
Rated 1 out of 5 by from Can't make changes to refile I need to make changes and refile. I can't get to my forms to make changes. I keeps telling me I reviewed the problem and now can refile.
Date published: 2021-04-22
Rated 5 out of 5 by from Turbo Tax is awesome It was so easy to use and the online help was great!
Date published: 2021-04-22
Rated 4 out of 5 by from relatively easy to use Personally, the handling of HSA accounts is confusing and convoluted. Hoever, it seems to get the job done
Date published: 2021-04-22
Rated 1 out of 5 by from TurboTax an extremely challenging this year! What a terrible experience! No carry-over info from previous years; No icon for quick access to continue; To tedious to file!
Date published: 2021-04-22
Rated 5 out of 5 by from TurboTax is so helpful TurboTax is very helpful and thorough. They explain everything that they're doing along the way. I feel confident I will get my best tax return.
Date published: 2021-04-22
Rated 5 out of 5 by from Makes Filing So Easy IT really makes everything so simple and walks you through step by step! That way you don't have to worry about forgetting any piece of information.
Date published: 2021-04-22
All TurboTax® Offerings Reviews - Page 2733
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fantastic Great! Will not hesitate to use the service again next next year.
Date published: 2021-04-22
Rated 3 out of 5 by from First time I ever had a software error with TT My state filing for NY Box 16 (State Distribution) did not match Box 1 (gross Distribution) There for Box 14a was greater than Box 16 causing an error when final check was completed. Called TT help line but they told me to uninstall TT then re load and redo all my taxes. Had to get help from a professional. TT was not helpful at all. It was clrearly a software issue.
Date published: 2021-04-22
Rated 4 out of 5 by from Turbo Tax is user friendly Turbo tax was user friendly until I reached splitting my Federal refund between applying to next year and direct deposit. I needed to search with the exact words to get to the spot for entering the split. The state asked the question about applying the refund, but not the Federal. I needed the help from Customer Service to apply the correct language to the search feature. Customer Service returned my call in 2 minutes, and the tech was pleasant, patient, and resolved by issue quickly.
Date published: 2021-04-22
Rated 5 out of 5 by from Thanks Turbo Tax I love the simplicity and ease of use. You just put in the numbers and you're done.
Date published: 2021-04-22
Rated 1 out of 5 by from Can't make changes to refile I need to make changes and refile. I can't get to my forms to make changes. I keeps telling me I reviewed the problem and now can refile.
Date published: 2021-04-22
Rated 5 out of 5 by from Turbo Tax is awesome It was so easy to use and the online help was great!
Date published: 2021-04-22
Rated 4 out of 5 by from relatively easy to use Personally, the handling of HSA accounts is confusing and convoluted. Hoever, it seems to get the job done
Date published: 2021-04-22
Rated 1 out of 5 by from TurboTax an extremely challenging this year! What a terrible experience! No carry-over info from previous years; No icon for quick access to continue; To tedious to file!
Date published: 2021-04-22
Rated 5 out of 5 by from TurboTax is so helpful TurboTax is very helpful and thorough. They explain everything that they're doing along the way. I feel confident I will get my best tax return.
Date published: 2021-04-22
Rated 5 out of 5 by from Makes Filing So Easy IT really makes everything so simple and walks you through step by step! That way you don't have to worry about forgetting any piece of information.
Date published: 2021-04-22
All TurboTax® Offerings Reviews - Page 2733