TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from There are lot of issues I filed form 1040NR-EZ in 2019. But for e-filing you have to mention your AGI. I found AGI on my 2019 return (line 10 of 1040NR-EZ), but this form was not given as an option.
Date published: 2021-04-18
Rated 5 out of 5 by from Taxes, Done! TurboTax was quick and easy as always (especially with a simple return)! I will continue to make it my go-to tax choice.
Date published: 2021-04-18
Rated 1 out of 5 by from Not for people who need to know the details I have used TurboTax for as long as it has been around. I decided to treat myself to TurboTax Live Full Service Premier for my 2020 return. Instead of getting a "Maximum Refund", I got the worst tax bill by 3x in my entire life!!! If you don't care about any details of your taxes and do not need to see the individual forms, then this is the service for you. If you are like me and need to see all the details, then this is NOT a service for you. I was locked out of my return and unable to see any of my return (even after paying) until the "expert" filed my return. Even when I decided against using TT Live, I had no way to take back control of my return. 2020 was locked in Live and I would have to create a new TT to complete my 2020 return.
Date published: 2021-04-18
Rated 5 out of 5 by from Full Service Tax Return With Sabrina Sabrina was awesome! She helped me fill out my taxes from start to finish. She walked me through every step and we got the return I wanted!
Date published: 2021-04-18
Rated 5 out of 5 by from tax made simple have used for several years. the system has steadily improved and made filing easier
Date published: 2021-04-18
Rated 5 out of 5 by from Turbo taxes i like Great i love it thank you so much thank you for your time
Date published: 2021-04-18
Rated 1 out of 5 by from It was horrible...HORRIBLE I said to file joint return, but your computer would no allow my wife's data to be entered. It took many hours for your computer to recognize something was wrong. "There is no way this could happen"...BUT IT DID!!!!!!!!!!!!!!! I will recommend no one ever use turbotax...EVER... and no way to get to a live person to explain the situation...You insisted on getting money before you would help.I hope you found the problem and already fixed it...
Date published: 2021-04-18
Rated 5 out of 5 by from Great service Great experience. Thank You for the assistance. I appreciate it.
Date published: 2021-04-18
Rated 3 out of 5 by from Great with flaws Step by step it's great. However, when need to revisit certain tax line or piece of information, there is no one-click link or index to quickly bring up that field to edit or fill-in. Added hours to preparation.
Date published: 2021-04-18
Rated 5 out of 5 by from Easy to Use Easy to use, will use again next year. See ya next year
Date published: 2021-04-18
All TurboTax® Offerings Reviews - Page 2724
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from There are lot of issues I filed form 1040NR-EZ in 2019. But for e-filing you have to mention your AGI. I found AGI on my 2019 return (line 10 of 1040NR-EZ), but this form was not given as an option.
Date published: 2021-04-18
Rated 5 out of 5 by from Taxes, Done! TurboTax was quick and easy as always (especially with a simple return)! I will continue to make it my go-to tax choice.
Date published: 2021-04-18
Rated 1 out of 5 by from Not for people who need to know the details I have used TurboTax for as long as it has been around. I decided to treat myself to TurboTax Live Full Service Premier for my 2020 return. Instead of getting a "Maximum Refund", I got the worst tax bill by 3x in my entire life!!! If you don't care about any details of your taxes and do not need to see the individual forms, then this is the service for you. If you are like me and need to see all the details, then this is NOT a service for you. I was locked out of my return and unable to see any of my return (even after paying) until the "expert" filed my return. Even when I decided against using TT Live, I had no way to take back control of my return. 2020 was locked in Live and I would have to create a new TT to complete my 2020 return.
Date published: 2021-04-18
Rated 5 out of 5 by from Full Service Tax Return With Sabrina Sabrina was awesome! She helped me fill out my taxes from start to finish. She walked me through every step and we got the return I wanted!
Date published: 2021-04-18
Rated 5 out of 5 by from tax made simple have used for several years. the system has steadily improved and made filing easier
Date published: 2021-04-18
Rated 5 out of 5 by from Turbo taxes i like Great i love it thank you so much thank you for your time
Date published: 2021-04-18
Rated 1 out of 5 by from It was horrible...HORRIBLE I said to file joint return, but your computer would no allow my wife's data to be entered. It took many hours for your computer to recognize something was wrong. "There is no way this could happen"...BUT IT DID!!!!!!!!!!!!!!! I will recommend no one ever use turbotax...EVER... and no way to get to a live person to explain the situation...You insisted on getting money before you would help.I hope you found the problem and already fixed it...
Date published: 2021-04-18
Rated 5 out of 5 by from Great service Great experience. Thank You for the assistance. I appreciate it.
Date published: 2021-04-18
Rated 3 out of 5 by from Great with flaws Step by step it's great. However, when need to revisit certain tax line or piece of information, there is no one-click link or index to quickly bring up that field to edit or fill-in. Added hours to preparation.
Date published: 2021-04-18
Rated 5 out of 5 by from Easy to Use Easy to use, will use again next year. See ya next year
Date published: 2021-04-18
All TurboTax® Offerings Reviews - Page 2724