TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to follow questions and data entry forms and navigation.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax continues to provide great service! TurboTax was great 15 years ago, and it gets better every year! We have combined income from W2 employment and self-employment. The prompts through the return process make this seamless and thorough. Thanks TurboTax!
Date published: 2022-04-04
Rated 2 out of 5 by from Disappointed this year Not sure why this year was so different than last year. Bottom line, Turbotax never prompted me to add my HSA information, and had me paying a penalty of $592 from the beginning of the session. I called the help desk, and they were not very helpful and suggested that I upgrade and talk to a tax expert. All I wanted was to see what form was generating this phantom penalty... I did find the HSA section (which has to be typed in lower case). Once I entered the information of the 1099-SA, my tax bill immediately went up by several thousand dollars, and I was very alarmed. After all, HSA medical expenses are not supposed to be taxed. I was ready to erase everything and start over again ... It took me 7 hours to get this far, but I was ready to throw it all out. Then I went back and moved forward with entering the HSA 1099-SA again, and once I got to the next screen, which asked me if we used the money for medical expenses, and the answer was yes, the tax amount went down again by several thousand dollars. So this was quite an odd experience. I also had some other issues, but I think I wrote enough. Happy to engage with other feedback to someone who truly cares.
Date published: 2022-04-04
Rated 5 out of 5 by from Very good program. Easy to use, better than other software used in the past.
Date published: 2022-04-04
Rated 5 out of 5 by from SO easy! Turbo Tax is so quick and easy to use. Even the free service does the job easily and effectively!
Date published: 2022-04-04
Rated 1 out of 5 by from Didn't help me find tax breaks Excellent phone service but online system is not intuitive
Date published: 2022-04-04
Rated 5 out of 5 by from Always Consistent Thank you for always making this so easy! 2022 taxes to come
Date published: 2022-04-04
Rated 5 out of 5 by from As simple and easy as it gets I've been a turbotax user for decades and i think it has matured to a point where i fully trust it, it has also now achieved another level of simplicity and any confusing situations are almost gone. Just an awesome product.
Date published: 2022-04-04
Rated 1 out of 5 by from Thought it was going to be free!!!!! Product was OK until it said I had to pay for the Deluxe edition because of the form I needed wasn't supported in the free filing version!!!
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax's services are great My turbotax live expert was helpful, informative, and prompt. She completed my return quickly and I ended up getting back more than I thought I would!
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2722
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to follow questions and data entry forms and navigation.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax continues to provide great service! TurboTax was great 15 years ago, and it gets better every year! We have combined income from W2 employment and self-employment. The prompts through the return process make this seamless and thorough. Thanks TurboTax!
Date published: 2022-04-04
Rated 2 out of 5 by from Disappointed this year Not sure why this year was so different than last year. Bottom line, Turbotax never prompted me to add my HSA information, and had me paying a penalty of $592 from the beginning of the session. I called the help desk, and they were not very helpful and suggested that I upgrade and talk to a tax expert. All I wanted was to see what form was generating this phantom penalty... I did find the HSA section (which has to be typed in lower case). Once I entered the information of the 1099-SA, my tax bill immediately went up by several thousand dollars, and I was very alarmed. After all, HSA medical expenses are not supposed to be taxed. I was ready to erase everything and start over again ... It took me 7 hours to get this far, but I was ready to throw it all out. Then I went back and moved forward with entering the HSA 1099-SA again, and once I got to the next screen, which asked me if we used the money for medical expenses, and the answer was yes, the tax amount went down again by several thousand dollars. So this was quite an odd experience. I also had some other issues, but I think I wrote enough. Happy to engage with other feedback to someone who truly cares.
Date published: 2022-04-04
Rated 5 out of 5 by from Very good program. Easy to use, better than other software used in the past.
Date published: 2022-04-04
Rated 5 out of 5 by from SO easy! Turbo Tax is so quick and easy to use. Even the free service does the job easily and effectively!
Date published: 2022-04-04
Rated 1 out of 5 by from Didn't help me find tax breaks Excellent phone service but online system is not intuitive
Date published: 2022-04-04
Rated 5 out of 5 by from Always Consistent Thank you for always making this so easy! 2022 taxes to come
Date published: 2022-04-04
Rated 5 out of 5 by from As simple and easy as it gets I've been a turbotax user for decades and i think it has matured to a point where i fully trust it, it has also now achieved another level of simplicity and any confusing situations are almost gone. Just an awesome product.
Date published: 2022-04-04
Rated 1 out of 5 by from Thought it was going to be free!!!!! Product was OK until it said I had to pay for the Deluxe edition because of the form I needed wasn't supported in the free filing version!!!
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax's services are great My turbotax live expert was helpful, informative, and prompt. She completed my return quickly and I ended up getting back more than I thought I would!
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2722