TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from It's not free! And you pay a lot for a side gig! I have used Turbo Tax for many, many years. I like that it carries over information from the prior year. However, it is not free, free, free like the commercial says. It gets annoying to see it because it is misleading. This year I paid $160 and couldn't get any tax help unless I paid even more! It may be time to go back to an accountant.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax great Great web site, great feed back about me return, thanks for all the help
Date published: 2022-04-07
Rated 4 out of 5 by from Broker Import 1099 Tax Exempt needs review and fix The feature to import 1099 forms from a brokerage is very helpful. However the import combines both Taxable and Tax-Exempt reporting on a single 1099, which has now resulted for the 2nd year in the need to make manual adjustments to imported 1099s in order to have correct and separate entries for things like Accrued Interest Paid and Bond Premium. I can figure out the changes needed in order to reconcile Tax-Exempt Income for IRS reporting requirements, but I don't like to manually tamper with 1099 entries. I think this is an area that should be reviewed (including entering line-item Tax Exempt amounts for various states and Adjustments) and fixed by TurboTax.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is a blessing Coming from someone who is low-income, it's a blessing to have this free option for taxes. It's the most user friendly site I've been on, which is a blessing in itself too! Doing taxes is overwhelming as it is - to find a option that doesn't cause extra stress while doing them, is all a customer can ask for.
Date published: 2022-04-07
Rated 5 out of 5 by from Simple! Super simple service. Walks you through every step and every situation that might apply to you. If you need help the experts are great and answer every question quickly and simply. Will be using Turbo Tax from now on!
Date published: 2022-04-07
Rated 4 out of 5 by from Great experience No problem with the service. I have used TurboTax for many years.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is Great! The experts I worked with were very helpful. They answered all my questions and clarified all my concerns and confusions. They also guided me through the process and steps needed. Overall, I'm very satisfied with their service.
Date published: 2022-04-07
Rated 2 out of 5 by from The accountant was great, but cost not! The representatives at TurboTax are wonderful. Unfortunately, when you pay for the deluxe, they still charge you an additional $39 processing fee. That is ridiculous. If you have money to spare it's fine, but for those of us that can't even pay our bills, it's too much.
Date published: 2022-04-07
Rated 5 out of 5 by from Better than a tax man This was the easiest tax return that I have ever done. My tax due is less than it has been in over 8 years having a professional doing them. Turbo tax saved me over $900.00 asking the right questions. Will use next year for sure.
Date published: 2022-04-07
Rated 4 out of 5 by from Some things confusing as far as the wording Not sure if correct numbers used about inheriting an IRA
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2721
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It's not free! And you pay a lot for a side gig! I have used Turbo Tax for many, many years. I like that it carries over information from the prior year. However, it is not free, free, free like the commercial says. It gets annoying to see it because it is misleading. This year I paid $160 and couldn't get any tax help unless I paid even more! It may be time to go back to an accountant.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax great Great web site, great feed back about me return, thanks for all the help
Date published: 2022-04-07
Rated 4 out of 5 by from Broker Import 1099 Tax Exempt needs review and fix The feature to import 1099 forms from a brokerage is very helpful. However the import combines both Taxable and Tax-Exempt reporting on a single 1099, which has now resulted for the 2nd year in the need to make manual adjustments to imported 1099s in order to have correct and separate entries for things like Accrued Interest Paid and Bond Premium. I can figure out the changes needed in order to reconcile Tax-Exempt Income for IRS reporting requirements, but I don't like to manually tamper with 1099 entries. I think this is an area that should be reviewed (including entering line-item Tax Exempt amounts for various states and Adjustments) and fixed by TurboTax.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is a blessing Coming from someone who is low-income, it's a blessing to have this free option for taxes. It's the most user friendly site I've been on, which is a blessing in itself too! Doing taxes is overwhelming as it is - to find a option that doesn't cause extra stress while doing them, is all a customer can ask for.
Date published: 2022-04-07
Rated 5 out of 5 by from Simple! Super simple service. Walks you through every step and every situation that might apply to you. If you need help the experts are great and answer every question quickly and simply. Will be using Turbo Tax from now on!
Date published: 2022-04-07
Rated 4 out of 5 by from Great experience No problem with the service. I have used TurboTax for many years.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is Great! The experts I worked with were very helpful. They answered all my questions and clarified all my concerns and confusions. They also guided me through the process and steps needed. Overall, I'm very satisfied with their service.
Date published: 2022-04-07
Rated 2 out of 5 by from The accountant was great, but cost not! The representatives at TurboTax are wonderful. Unfortunately, when you pay for the deluxe, they still charge you an additional $39 processing fee. That is ridiculous. If you have money to spare it's fine, but for those of us that can't even pay our bills, it's too much.
Date published: 2022-04-07
Rated 5 out of 5 by from Better than a tax man This was the easiest tax return that I have ever done. My tax due is less than it has been in over 8 years having a professional doing them. Turbo tax saved me over $900.00 asking the right questions. Will use next year for sure.
Date published: 2022-04-07
Rated 4 out of 5 by from Some things confusing as far as the wording Not sure if correct numbers used about inheriting an IRA
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2721