TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Or walks you through it all! Just be sure to read all the instructions or questions right and you’ll be golden!
Date published: 2022-04-19
Rated 5 out of 5 by from returning again Still the best way to file. easy to find explanations.
Date published: 2022-04-19
Rated 5 out of 5 by from good great the best the greast good good the greast tax return people
Date published: 2022-04-19
Rated 5 out of 5 by from Excellent job!!!! We were traveling home during the tax due date and had to thrash to get this done! We couldn't have done it without your direction and ideas along the way. Thanks for what you do!!!!!
Date published: 2022-04-19
Rated 1 out of 5 by from Big change this year - for the worse A bunch of "shortcuts" new this year, that are actually deadends. The walk-through format used to be just that, and much easier. Also, the constant up-sell requests are pathetic and annoying.
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax was much more difficult to use previously Using TurboTax this year was far more difficult than previous years and I've been using TurboTax for many years. This year TurboTax did not import essential data from prior years, meaning I had to manually type in all the boilerplate user info and prior year info. Also, for some reason TurboTax felt clumsy to use relative to prior years.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax gets the job done Turbo Tax always comes through for me. Easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Many Years of Wonderful Service I have used Turbo Tax for myself and family for over 3 years. The platform is easy to follow and the representatives are always helpful, if I have an issue. I will continue to use Turbo Tax.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax is mostly very good I’ve used Turbo Tax for decades. Turbo Tax walks me through everything one by one so I’m confident I haven't missed anything important. Each time I have a question I can usually figure it out from the information on the screen or by clicking a link. When I can't determine the answer, I have enough info to ask the right question on the internet. This year however Turbo Tax caused 2 frustrating problems. 1. The "On Demand Guidance" help windows use 8 point font. Most courts and lawyers recommend using 12 pt on legal documents. Most people have difficulty with small fonts. If the topic is difficult to understand it is far worse if the words are difficult to read. I could not find anyplace in the program that would allow me to increase the font. If I had low vision I could not have used Turbo Tax at all. 2. One question used incorrect words that caused me to report half of the correct Economic Impact Payment. I had to go back later & correct the quantity. Turbo Tax asked, "Enter your third round payment . . . as it appears on your letter 6475. . . ." We are MFJ and my husband & I each got a letter with $2,100 on it. I entered $2,100 as it appeared on my letter. Then Turbo Tax asked, "If you or [wife's name] got multiple payments . . . enter the total, or 0 if you didn't get a payment." Neither of us received multiple payments. Since the question said OR it wasn't asking for the total of 2 people. I later realized Turbo Tax wanted me to add the amounts from each of our letters together for a total of $4,200. The language is misleading. Misleading is not acceptable for a tax program.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax review The instructions and way of amending a return are not clear and time consuming
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 273
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Or walks you through it all! Just be sure to read all the instructions or questions right and you’ll be golden!
Date published: 2022-04-19
Rated 5 out of 5 by from returning again Still the best way to file. easy to find explanations.
Date published: 2022-04-19
Rated 5 out of 5 by from good great the best the greast good good the greast tax return people
Date published: 2022-04-19
Rated 5 out of 5 by from Excellent job!!!! We were traveling home during the tax due date and had to thrash to get this done! We couldn't have done it without your direction and ideas along the way. Thanks for what you do!!!!!
Date published: 2022-04-19
Rated 1 out of 5 by from Big change this year - for the worse A bunch of "shortcuts" new this year, that are actually deadends. The walk-through format used to be just that, and much easier. Also, the constant up-sell requests are pathetic and annoying.
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax was much more difficult to use previously Using TurboTax this year was far more difficult than previous years and I've been using TurboTax for many years. This year TurboTax did not import essential data from prior years, meaning I had to manually type in all the boilerplate user info and prior year info. Also, for some reason TurboTax felt clumsy to use relative to prior years.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax gets the job done Turbo Tax always comes through for me. Easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Many Years of Wonderful Service I have used Turbo Tax for myself and family for over 3 years. The platform is easy to follow and the representatives are always helpful, if I have an issue. I will continue to use Turbo Tax.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax is mostly very good I’ve used Turbo Tax for decades. Turbo Tax walks me through everything one by one so I’m confident I haven't missed anything important. Each time I have a question I can usually figure it out from the information on the screen or by clicking a link. When I can't determine the answer, I have enough info to ask the right question on the internet. This year however Turbo Tax caused 2 frustrating problems. 1. The "On Demand Guidance" help windows use 8 point font. Most courts and lawyers recommend using 12 pt on legal documents. Most people have difficulty with small fonts. If the topic is difficult to understand it is far worse if the words are difficult to read. I could not find anyplace in the program that would allow me to increase the font. If I had low vision I could not have used Turbo Tax at all. 2. One question used incorrect words that caused me to report half of the correct Economic Impact Payment. I had to go back later & correct the quantity. Turbo Tax asked, "Enter your third round payment . . . as it appears on your letter 6475. . . ." We are MFJ and my husband & I each got a letter with $2,100 on it. I entered $2,100 as it appeared on my letter. Then Turbo Tax asked, "If you or [wife's name] got multiple payments . . . enter the total, or 0 if you didn't get a payment." Neither of us received multiple payments. Since the question said OR it wasn't asking for the total of 2 people. I later realized Turbo Tax wanted me to add the amounts from each of our letters together for a total of $4,200. The language is misleading. Misleading is not acceptable for a tax program.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax review The instructions and way of amending a return are not clear and time consuming
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 273