TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 2 out of 5 by from This software is awful In trying to be helpful TurboTax makes taxes all the more confusing. Doing them on paper is easier. It's difficult to tell where the numbers it produces come from. It's also a hassle to navigate from page to page.
Date published: 2022-04-07
Rated 1 out of 5 by from Deluxe version is a rip-off I shouldn't have to enter information from W-2s, 1099s, IDs and accounts that are the same as previous years.
Date published: 2022-04-07
Rated 2 out of 5 by from Turbo Tax Charged a Lot for a Little My experience with TurboTax has been extremely inconsistent over the years. When my financial situation was simple enough to do my taxes myself, I found the self-service option to be great. However, fortunately for me, my financial situation improved over time, but this came with greatly increased tax complexity. To ensure that I had the right protection and support, I opted to pay for TurboTax Live Full Service Premier - and I started doing this in 2020. In 2020, I had a great experience. In 2021, my experience was a bit more frustrating. While my tax expert in 2021 was a very sweet person, they were difficult to get in touch with, and the platform made it very complicated to identify times where we could meet at the same time. Sometimes there were days of delays to get answers to questions. I guess I assumed it would be obvious why anyone would want to pay the nearly $500 for a full service tax service: "I don't want to pay unnessesary taxes, and I want an expert to help me confgure my taxes to get the most money back, because I don't want to figure out this complex system by myself". Ultimately, I finally used the TurboTax chatbot to get connected with a different tax expert, who reviewed my return and answered my questions. I was connected with a different expert who explained things to me in a way I understood and patiently reviewed the work that was done - confirming that it was correctly done (but it would have been nice to have this experience with the original preparer). At this point, though, with an inconsistent experience, I am wondering if it just makes more sense to build a relationship with a local CPA who can meet with me in person and help me. I don't think it would be more expensive than $500.
Date published: 2022-04-07
Rated 1 out of 5 by from Nah Will cut you for money wherever they can. Usually ends in screaming.
Date published: 2022-04-07
Rated 5 out of 5 by from Tunji was AMAZING! I enjoyed the service provided by Tunji directly!!
Date published: 2022-04-07
Rated 5 out of 5 by from Super Quick and Easy, Free for Military! I've used TurboTax for almost 10 years now I think, ever since I joined the military. It's free, so me and all of my buddies appreciate that. Simple, easy to use. And free.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax saves me a lot of time I needed help because my total income was incorrect on the form. The agent showed me how to start over.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome What great service I received from a TurboTax expert. She reviewed everything and helped me to get a bigger refund. I also have to amend my 2019 and 2020 taxes to adjust refunds in my favor. Thank you so much!
Date published: 2022-04-07
Rated 5 out of 5 by from SO EASY! I used Turbo Tax for the first time and it was by far the easiest system I have ever used.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is truly awesome I always have a pleasant experience using TurboTax
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2714
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from This software is awful In trying to be helpful TurboTax makes taxes all the more confusing. Doing them on paper is easier. It's difficult to tell where the numbers it produces come from. It's also a hassle to navigate from page to page.
Date published: 2022-04-07
Rated 1 out of 5 by from Deluxe version is a rip-off I shouldn't have to enter information from W-2s, 1099s, IDs and accounts that are the same as previous years.
Date published: 2022-04-07
Rated 2 out of 5 by from Turbo Tax Charged a Lot for a Little My experience with TurboTax has been extremely inconsistent over the years. When my financial situation was simple enough to do my taxes myself, I found the self-service option to be great. However, fortunately for me, my financial situation improved over time, but this came with greatly increased tax complexity. To ensure that I had the right protection and support, I opted to pay for TurboTax Live Full Service Premier - and I started doing this in 2020. In 2020, I had a great experience. In 2021, my experience was a bit more frustrating. While my tax expert in 2021 was a very sweet person, they were difficult to get in touch with, and the platform made it very complicated to identify times where we could meet at the same time. Sometimes there were days of delays to get answers to questions. I guess I assumed it would be obvious why anyone would want to pay the nearly $500 for a full service tax service: "I don't want to pay unnessesary taxes, and I want an expert to help me confgure my taxes to get the most money back, because I don't want to figure out this complex system by myself". Ultimately, I finally used the TurboTax chatbot to get connected with a different tax expert, who reviewed my return and answered my questions. I was connected with a different expert who explained things to me in a way I understood and patiently reviewed the work that was done - confirming that it was correctly done (but it would have been nice to have this experience with the original preparer). At this point, though, with an inconsistent experience, I am wondering if it just makes more sense to build a relationship with a local CPA who can meet with me in person and help me. I don't think it would be more expensive than $500.
Date published: 2022-04-07
Rated 1 out of 5 by from Nah Will cut you for money wherever they can. Usually ends in screaming.
Date published: 2022-04-07
Rated 5 out of 5 by from Tunji was AMAZING! I enjoyed the service provided by Tunji directly!!
Date published: 2022-04-07
Rated 5 out of 5 by from Super Quick and Easy, Free for Military! I've used TurboTax for almost 10 years now I think, ever since I joined the military. It's free, so me and all of my buddies appreciate that. Simple, easy to use. And free.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax saves me a lot of time I needed help because my total income was incorrect on the form. The agent showed me how to start over.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome What great service I received from a TurboTax expert. She reviewed everything and helped me to get a bigger refund. I also have to amend my 2019 and 2020 taxes to adjust refunds in my favor. Thank you so much!
Date published: 2022-04-07
Rated 5 out of 5 by from SO EASY! I used Turbo Tax for the first time and it was by far the easiest system I have ever used.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is truly awesome I always have a pleasant experience using TurboTax
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2714