TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from makes it easy to follow along A bit nervous but it makes things easy enough glitches are easily resolved
Date published: 2022-04-03
Rated 1 out of 5 by from Too Expensive Why do we have to pay $20 for each state return. We've like 5 to file :(
Date published: 2022-04-03
Rated 5 out of 5 by from Thank you. Thank you. We are going to use Turbo Tax in 2022!!!
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo Tax is more difficult to use. I seemed to have more trouble navigating around Turbo Tax. It was somewhat harder to find forms. The drop-down menu was very faint and and almost off the screen. I did finally get help with the problem that generated that issue.
Date published: 2022-04-03
Rated 3 out of 5 by from Great Program, Not upfront on Cost $ Easy to follow, informative Trick you into paying way to much at the end! Please be more upfront about this turbotax
Date published: 2022-04-03
Rated 5 out of 5 by from Amazing TurboTax experience! I was having some difficulties with my state tax, so I thought the best way to get this done as soon as possible was with the full-service option. My preparatory assistant and tax expert, Cheri, were not only organized, but both of them clearly communicated what documents and information were needed to work on my tax return. During our call, Cheri clarified all of the tax credits that I received and how it was computed overall. I had such a great chat and time with her, so I hope that I can have her back as my tax expert.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo Tax Experts Were Very Helpful The 3 Turbo Tax Live Experts I talked to were very knowledgeable. Barbara helped me navigate through the review and referred me to Michelle, who solved the Federal review issues. I appreciated them all and they were very friendly too. I will now recommend Turbo Tax!
Date published: 2022-04-03
Rated 3 out of 5 by from Gets worse every year I have been using TT for years, and this year is by far the worst of the bunch. They have taken away so many helpful features (jumping to a specific form, f.e.), that it is really not nearly as user friendly as it used to be. Same old story: new-and-improved is not!
Date published: 2022-04-03
Rated 4 out of 5 by from Excellent phone help, software problems Hi, I got excellent phone help, but I had some software problems. I did not know that I did not need to input my stimulus payment, which caused an unnecessary phone call and delay. Also the software incorrectly calculated my estimated tax payments due, which caused another delay.
Date published: 2022-04-03
Rated 3 out of 5 by from Not user friendly this year. Not easy to get help through customer service. could not find a way to enter 1099-misc
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2714
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from makes it easy to follow along A bit nervous but it makes things easy enough glitches are easily resolved
Date published: 2022-04-03
Rated 1 out of 5 by from Too Expensive Why do we have to pay $20 for each state return. We've like 5 to file :(
Date published: 2022-04-03
Rated 5 out of 5 by from Thank you. Thank you. We are going to use Turbo Tax in 2022!!!
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo Tax is more difficult to use. I seemed to have more trouble navigating around Turbo Tax. It was somewhat harder to find forms. The drop-down menu was very faint and and almost off the screen. I did finally get help with the problem that generated that issue.
Date published: 2022-04-03
Rated 3 out of 5 by from Great Program, Not upfront on Cost $ Easy to follow, informative Trick you into paying way to much at the end! Please be more upfront about this turbotax
Date published: 2022-04-03
Rated 5 out of 5 by from Amazing TurboTax experience! I was having some difficulties with my state tax, so I thought the best way to get this done as soon as possible was with the full-service option. My preparatory assistant and tax expert, Cheri, were not only organized, but both of them clearly communicated what documents and information were needed to work on my tax return. During our call, Cheri clarified all of the tax credits that I received and how it was computed overall. I had such a great chat and time with her, so I hope that I can have her back as my tax expert.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo Tax Experts Were Very Helpful The 3 Turbo Tax Live Experts I talked to were very knowledgeable. Barbara helped me navigate through the review and referred me to Michelle, who solved the Federal review issues. I appreciated them all and they were very friendly too. I will now recommend Turbo Tax!
Date published: 2022-04-03
Rated 3 out of 5 by from Gets worse every year I have been using TT for years, and this year is by far the worst of the bunch. They have taken away so many helpful features (jumping to a specific form, f.e.), that it is really not nearly as user friendly as it used to be. Same old story: new-and-improved is not!
Date published: 2022-04-03
Rated 4 out of 5 by from Excellent phone help, software problems Hi, I got excellent phone help, but I had some software problems. I did not know that I did not need to input my stimulus payment, which caused an unnecessary phone call and delay. Also the software incorrectly calculated my estimated tax payments due, which caused another delay.
Date published: 2022-04-03
Rated 3 out of 5 by from Not user friendly this year. Not easy to get help through customer service. could not find a way to enter 1099-misc
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 2714