TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Excellent way to file taxes It took me a while to gather my information for taxes but filing was easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Easiest way to file tax returns I filed both my federal and state returns in under 3 hours. On my phone. Easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Great product! It is a very easy-to-use product and provides many opportunity to gain qualified credits.
Date published: 2022-04-10
Rated 4 out of 5 by from Overall good, but always bad installers Every year there is some kind of installation issue with your software. This year, it said, this it was taking longer than anticipated, and after about 30 minutes of it not showing any progress, I had to kill it and do it again. I redownloaded it and installed it again from the beginning. I selected the option to automatically install the updates, and it installed correctly this time (still pretty slow, it also required a reboot as part of the installation process) and I successfully registered it. Halfway through doing my taxes, it said it didn't have the correct mortgage interest form from the IRS so it could not do that part of my taxes. I checked the app for updates installed, and on the Detailed Update History tab, it said that it had run the "Program Updates" in the Detail column as well as the California update. I had to save and close, then re-open the app for it to check for updates, at which point it found it had to update, and then I had to register it again after installing the update. After that I was able to complete my taxes regarding the interest paid calculations. The moral of my story is, it takes me more time to install the software every year than it does to actually do my taxes, every year. I work in IT so I am pretty comfortable with a computer and installing apps, so I "doubt" that I am the problem, but who knows. :) I usually do my taxes in the last week too, so I would think that all of the bugs would be worked out with the app by this time in the season. Thanks for "listening" and have a good day.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is wonderful. Makes filing taxes easy. Much better than it used to be when I prepared them by hand.
Date published: 2022-04-10
Rated 4 out of 5 by from Buying the state version was not easy Buying the state update using the application was encounter with misguided information and wrong numbers. Was not able to contact a sales person using the instructions provided by the application.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo tax gets more complicated It is hard to enter papers i have when I have them.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo tax for 2021 This year was a bit more difficult as we haven't had to owe tax before. The estimated payments for the upcoming year was confusing and a bit difficult to get past to continue the process. Otherwise, the format is fairly easy to follow. Seems like it is a bit more difficult and not as many questions as previous years, but I'm hoping it was as complete of a review of our situation.
Date published: 2022-04-09
Rated 4 out of 5 by from Easy with a few Glitches Pretty Easy and intuitive, there sometimes are a few glitches but there is an online help feature or talk to a rep who called back quickly. I would recommend Turbo Tax.
Date published: 2022-04-09
Rated 3 out of 5 by from Turbotax has a few problems but it's still OK Overall the software is pretty good. However, this year they decided to take away free returns for people with small incomes. In the course of filling out my return, I stated that my total earned interest was LESS than 1500, but Turbotax said I had to upgrade to a more expensive plan because in income was "greater than 1500." Then it wouldn't let me leave the TIN field blank for a foreign bank account. As a result, I had to print and mail my return which I've never done before.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2704
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent way to file taxes It took me a while to gather my information for taxes but filing was easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Easiest way to file tax returns I filed both my federal and state returns in under 3 hours. On my phone. Easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Great product! It is a very easy-to-use product and provides many opportunity to gain qualified credits.
Date published: 2022-04-10
Rated 4 out of 5 by from Overall good, but always bad installers Every year there is some kind of installation issue with your software. This year, it said, this it was taking longer than anticipated, and after about 30 minutes of it not showing any progress, I had to kill it and do it again. I redownloaded it and installed it again from the beginning. I selected the option to automatically install the updates, and it installed correctly this time (still pretty slow, it also required a reboot as part of the installation process) and I successfully registered it. Halfway through doing my taxes, it said it didn't have the correct mortgage interest form from the IRS so it could not do that part of my taxes. I checked the app for updates installed, and on the Detailed Update History tab, it said that it had run the "Program Updates" in the Detail column as well as the California update. I had to save and close, then re-open the app for it to check for updates, at which point it found it had to update, and then I had to register it again after installing the update. After that I was able to complete my taxes regarding the interest paid calculations. The moral of my story is, it takes me more time to install the software every year than it does to actually do my taxes, every year. I work in IT so I am pretty comfortable with a computer and installing apps, so I "doubt" that I am the problem, but who knows. :) I usually do my taxes in the last week too, so I would think that all of the bugs would be worked out with the app by this time in the season. Thanks for "listening" and have a good day.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is wonderful. Makes filing taxes easy. Much better than it used to be when I prepared them by hand.
Date published: 2022-04-10
Rated 4 out of 5 by from Buying the state version was not easy Buying the state update using the application was encounter with misguided information and wrong numbers. Was not able to contact a sales person using the instructions provided by the application.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo tax gets more complicated It is hard to enter papers i have when I have them.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo tax for 2021 This year was a bit more difficult as we haven't had to owe tax before. The estimated payments for the upcoming year was confusing and a bit difficult to get past to continue the process. Otherwise, the format is fairly easy to follow. Seems like it is a bit more difficult and not as many questions as previous years, but I'm hoping it was as complete of a review of our situation.
Date published: 2022-04-09
Rated 4 out of 5 by from Easy with a few Glitches Pretty Easy and intuitive, there sometimes are a few glitches but there is an online help feature or talk to a rep who called back quickly. I would recommend Turbo Tax.
Date published: 2022-04-09
Rated 3 out of 5 by from Turbotax has a few problems but it's still OK Overall the software is pretty good. However, this year they decided to take away free returns for people with small incomes. In the course of filling out my return, I stated that my total earned interest was LESS than 1500, but Turbotax said I had to upgrade to a more expensive plan because in income was "greater than 1500." Then it wouldn't let me leave the TIN field blank for a foreign bank account. As a result, I had to print and mail my return which I've never done before.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2704