TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from TurboTax is great did not give 5 stars because it kept asking or sugesting to get that add for an additional payment, but in my case it is clear that there is no need for it (state tax $59) other than that it is really good
Date published: 2023-04-14
Rated 4 out of 5 by from Love the convenience but labels are misleading We have used TurboTax for years -- love the ease and convenience. However, they are very misleading with the labels of the different products. We purchased the TurboTax Deluxe as it appeared to show it included state filing. That is incorrect. It will compute the state taxes but charges an additional fee for filing the state taxes. Sneaky and misleading. Not to mention a waste of my time as I now have to duplicate all my work on my states tax website.
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax is awesome I have been using the online turbo tax for a couple of years and this years experience was even easier than ever. So simple and straight forward. I needed some help on a tricky form and the support was quick to respond. thank you!
Date published: 2023-04-14
Rated 5 out of 5 by from Makes My DIY Tax Filing Possible The question and answer format TurboTax uses to collect information walked me through a wide variety of income & expense situations & filled out all the forms, including many that I would never find on my own. The only problem I had was in one section where the information was being reviewed for a business. I had entered an incorrect number, but when I realized it, there was no Back button. I asked for help & got a quick call back from a very friendly and helpful TurboTax agent who showed me how to eliminate the error.
Date published: 2023-04-14
Rated 5 out of 5 by from FORGET GOING TO AN OFFICE GREAT SOURCE FOR TAXES Very convenient and provides comprehensive steps in completing both federal and state taxes. Thanks Intuit for making it simple.
Date published: 2023-04-14
Rated 5 out of 5 by from Great Quick and easy, my first time filing taxes and turbotax made it easy to use.
Date published: 2023-04-14
Rated 4 out of 5 by from 2022 Taxes Hello, I retired in 2015. For most of my working career after the military, I worked in Quality positions. Toward the end in the Ohio portion of the taxes, I had to verify info before I could e-file my State Return. I couldn't change the listed phone number for my wife. I really liked the back checking of all of my input. Also the notation about how much medical expenses we would have paid in 2022! But since we file in Ohio, we needed the information. I don't if reporting Medical expenses helped us on the State Filing because I didn't have the State refund info prior to that point. Does the additional information show up at the top of the Turbo Tax header? I also thought that there was some redundancy in one area, but I wasn't planning on a Review! But I would rather see redundancy versus a critical error! As for how long I've been using TurboTax, I started using it shortly after it came out. I'm 74 yrs old and I can remember using it back when we were married 47 years ago! Therefore, if I had any issues using Turbo Tax, I would have used something else or had someone else do our taxes! The only negative thing I have is that the PRICE of Turbo Tax keeps increasing!! As a retiree & military veteran, it would be nice to get some type of discount or maybe even free filing for State Taxes!.
Date published: 2023-04-14
Rated 3 out of 5 by from Troubles with PayPal 1099-K Been using TurboTax for many years. As long as things are straight=forward it works quite well. This year I received a 1099-K from PayPal reporting a Car Insurance payout for a totaled car. This is not taxable. It wasn't obvious how to handle this. I entered it in the federal section and clicked on the option to label an amount as an error. Seemed to work. When this was transferred to my state (MA) forms, it moved the total amount of the 1099-K, not the amount from schedule 1 line 9, which is 0. This was very difficult to figure out how to fix. I finally went deep into forms and found a place, MA Schedule X Line 4 sub-form, to add an additional line to subtract the amount. Whew! I could not file electronically if I just did an override on the forms, which seems reasonable, but why didn't the actual value from federal schedule 1 line 9 get entered into the state?
Date published: 2023-04-14
Rated 5 out of 5 by from Great Very Simple, easy to use even when your not tech savvy
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax very good. Easy to navigate, although a few times I had to log out and log back in to be able to continue moving through TurboTax.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2701
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is great did not give 5 stars because it kept asking or sugesting to get that add for an additional payment, but in my case it is clear that there is no need for it (state tax $59) other than that it is really good
Date published: 2023-04-14
Rated 4 out of 5 by from Love the convenience but labels are misleading We have used TurboTax for years -- love the ease and convenience. However, they are very misleading with the labels of the different products. We purchased the TurboTax Deluxe as it appeared to show it included state filing. That is incorrect. It will compute the state taxes but charges an additional fee for filing the state taxes. Sneaky and misleading. Not to mention a waste of my time as I now have to duplicate all my work on my states tax website.
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax is awesome I have been using the online turbo tax for a couple of years and this years experience was even easier than ever. So simple and straight forward. I needed some help on a tricky form and the support was quick to respond. thank you!
Date published: 2023-04-14
Rated 5 out of 5 by from Makes My DIY Tax Filing Possible The question and answer format TurboTax uses to collect information walked me through a wide variety of income & expense situations & filled out all the forms, including many that I would never find on my own. The only problem I had was in one section where the information was being reviewed for a business. I had entered an incorrect number, but when I realized it, there was no Back button. I asked for help & got a quick call back from a very friendly and helpful TurboTax agent who showed me how to eliminate the error.
Date published: 2023-04-14
Rated 5 out of 5 by from FORGET GOING TO AN OFFICE GREAT SOURCE FOR TAXES Very convenient and provides comprehensive steps in completing both federal and state taxes. Thanks Intuit for making it simple.
Date published: 2023-04-14
Rated 5 out of 5 by from Great Quick and easy, my first time filing taxes and turbotax made it easy to use.
Date published: 2023-04-14
Rated 4 out of 5 by from 2022 Taxes Hello, I retired in 2015. For most of my working career after the military, I worked in Quality positions. Toward the end in the Ohio portion of the taxes, I had to verify info before I could e-file my State Return. I couldn't change the listed phone number for my wife. I really liked the back checking of all of my input. Also the notation about how much medical expenses we would have paid in 2022! But since we file in Ohio, we needed the information. I don't if reporting Medical expenses helped us on the State Filing because I didn't have the State refund info prior to that point. Does the additional information show up at the top of the Turbo Tax header? I also thought that there was some redundancy in one area, but I wasn't planning on a Review! But I would rather see redundancy versus a critical error! As for how long I've been using TurboTax, I started using it shortly after it came out. I'm 74 yrs old and I can remember using it back when we were married 47 years ago! Therefore, if I had any issues using Turbo Tax, I would have used something else or had someone else do our taxes! The only negative thing I have is that the PRICE of Turbo Tax keeps increasing!! As a retiree & military veteran, it would be nice to get some type of discount or maybe even free filing for State Taxes!.
Date published: 2023-04-14
Rated 3 out of 5 by from Troubles with PayPal 1099-K Been using TurboTax for many years. As long as things are straight=forward it works quite well. This year I received a 1099-K from PayPal reporting a Car Insurance payout for a totaled car. This is not taxable. It wasn't obvious how to handle this. I entered it in the federal section and clicked on the option to label an amount as an error. Seemed to work. When this was transferred to my state (MA) forms, it moved the total amount of the 1099-K, not the amount from schedule 1 line 9, which is 0. This was very difficult to figure out how to fix. I finally went deep into forms and found a place, MA Schedule X Line 4 sub-form, to add an additional line to subtract the amount. Whew! I could not file electronically if I just did an override on the forms, which seems reasonable, but why didn't the actual value from federal schedule 1 line 9 get entered into the state?
Date published: 2023-04-14
Rated 5 out of 5 by from Great Very Simple, easy to use even when your not tech savvy
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax very good. Easy to navigate, although a few times I had to log out and log back in to be able to continue moving through TurboTax.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2701