TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy to use. I've been using turbo tax for YEARS. Easy to use and asks all the relevant questions so that there are no errors when you enter your info, including all the changes for the new tax year. Will continue to recommend this product.
Date published: 2021-03-20
Rated 1 out of 5 by from TurboTax is dysfunctional My claim, has been rejected three times, but there is no way to fix any errors. Every given way to fix errors are non-existent. Please fix this application, if you want continued service.
Date published: 2021-03-20
Rated 4 out of 5 by from great job Great day, to do taxes was better than I was expecting
Date published: 2021-03-20
Rated 5 out of 5 by from Love it! Easy as pie. Questions were simple and answers easily entered. Gives confidence that your taxes forms are accurate and filing is complete. Fast and easy!
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is great! SO easy to use and if you need help the tax experts are very helpful!
Date published: 2021-03-20
Rated 2 out of 5 by from It could be so much better (a) Married joint vs separate filing: TT gives you even less direction on this than in previous years, just mentioning that married couples with large differences in income usually file jointly. That doesn't cut it, especially when state taxes are concerned (since you'll file the same way for state). My state, Ohio, is notorious for abusing couples who file jointly. Of course, TT does tell you to do your taxes both ways to be sure. Gee, thanks for the help ... entering data twice is so much fun. What TT should do is tell you to create separate returns for each spouse - and then provide a utility to merge those 2 returns automatically into a joint return for comparison. That would be quite convenient and helpful - and it's simple programming on the TT side. But I guess the Intuit guys aren't motivated. (b) State refunds from last year: Millions of people have them - and in some cases they're taxable. Since I did my 2019 taxes in TT and loaded them into my 2020 return, TT should figure if my state refund last year is taxable this year, right? Nope. TT asks me if I itemized (it knows this already from last year's taxes) - and then tells me to go back and refigure my taxes from last year manually if I did. Otherwise, they say, we'll just treat all of your refund is taxable. Epic fail. (c) IRA recharacterizations and conversions: IRAs, including any non-deductible contributions, are handled in two separate areas. Why? I have no idea. And the interview questions are somewhat misleading. If you had IRA withdrawals, recharacterizations and/or conversions, you really need to understand what your tax implications are and how the values should appear on the final Federal forms. If you rely on TT to do this for you ... and you don't fully understand the esoteric questions ... you may end up paying way more tax than you should. (d) TT issues payment vouchers for estimated taxes for both state and federal taxes for the 2021 tax year. I'm getting a refund this year (albeit small). I have never had to pay estimated taxes. Never. (e) Why can't I enter a 1099-INT, 1099-DIV and 1099-B together at one time when the combined form comes from the same company? (f) For my state paper return for filing, TT wants to print out a copy of the federal return that's not required. (g) TT can't figure out my bank or driver's license info (required for e-file) from last year's return.
Date published: 2021-03-20
Rated 5 out of 5 by from great tool easy and fast.recommend to anyone. will definatly use again next year
Date published: 2021-03-20
Rated 5 out of 5 by from AWESOME simple and easy to use, especially for college students.
Date published: 2021-03-20
Rated 4 out of 5 by from Satisfied Makes filing taxes easy and it helped with the fact that we had two states to file taxes in.
Date published: 2021-03-20
Rated 4 out of 5 by from Turbo Tax Make Filing your Taxes Easy Turbo Tax is very thorough, asks all the right questions for you get your biggest refund. As long as your have all of your documents together, TurboTax walks you through the whole tax process from beginning to end. Easy to follow instructions, and also asks questions if they feel something isn’t right with your answers. Would recommend to anyone for making filling your taxes easy and convenient.
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 2692
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use. I've been using turbo tax for YEARS. Easy to use and asks all the relevant questions so that there are no errors when you enter your info, including all the changes for the new tax year. Will continue to recommend this product.
Date published: 2021-03-20
Rated 1 out of 5 by from TurboTax is dysfunctional My claim, has been rejected three times, but there is no way to fix any errors. Every given way to fix errors are non-existent. Please fix this application, if you want continued service.
Date published: 2021-03-20
Rated 4 out of 5 by from great job Great day, to do taxes was better than I was expecting
Date published: 2021-03-20
Rated 5 out of 5 by from Love it! Easy as pie. Questions were simple and answers easily entered. Gives confidence that your taxes forms are accurate and filing is complete. Fast and easy!
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is great! SO easy to use and if you need help the tax experts are very helpful!
Date published: 2021-03-20
Rated 2 out of 5 by from It could be so much better (a) Married joint vs separate filing: TT gives you even less direction on this than in previous years, just mentioning that married couples with large differences in income usually file jointly. That doesn't cut it, especially when state taxes are concerned (since you'll file the same way for state). My state, Ohio, is notorious for abusing couples who file jointly. Of course, TT does tell you to do your taxes both ways to be sure. Gee, thanks for the help ... entering data twice is so much fun. What TT should do is tell you to create separate returns for each spouse - and then provide a utility to merge those 2 returns automatically into a joint return for comparison. That would be quite convenient and helpful - and it's simple programming on the TT side. But I guess the Intuit guys aren't motivated. (b) State refunds from last year: Millions of people have them - and in some cases they're taxable. Since I did my 2019 taxes in TT and loaded them into my 2020 return, TT should figure if my state refund last year is taxable this year, right? Nope. TT asks me if I itemized (it knows this already from last year's taxes) - and then tells me to go back and refigure my taxes from last year manually if I did. Otherwise, they say, we'll just treat all of your refund is taxable. Epic fail. (c) IRA recharacterizations and conversions: IRAs, including any non-deductible contributions, are handled in two separate areas. Why? I have no idea. And the interview questions are somewhat misleading. If you had IRA withdrawals, recharacterizations and/or conversions, you really need to understand what your tax implications are and how the values should appear on the final Federal forms. If you rely on TT to do this for you ... and you don't fully understand the esoteric questions ... you may end up paying way more tax than you should. (d) TT issues payment vouchers for estimated taxes for both state and federal taxes for the 2021 tax year. I'm getting a refund this year (albeit small). I have never had to pay estimated taxes. Never. (e) Why can't I enter a 1099-INT, 1099-DIV and 1099-B together at one time when the combined form comes from the same company? (f) For my state paper return for filing, TT wants to print out a copy of the federal return that's not required. (g) TT can't figure out my bank or driver's license info (required for e-file) from last year's return.
Date published: 2021-03-20
Rated 5 out of 5 by from great tool easy and fast.recommend to anyone. will definatly use again next year
Date published: 2021-03-20
Rated 5 out of 5 by from AWESOME simple and easy to use, especially for college students.
Date published: 2021-03-20
Rated 4 out of 5 by from Satisfied Makes filing taxes easy and it helped with the fact that we had two states to file taxes in.
Date published: 2021-03-20
Rated 4 out of 5 by from Turbo Tax Make Filing your Taxes Easy Turbo Tax is very thorough, asks all the right questions for you get your biggest refund. As long as your have all of your documents together, TurboTax walks you through the whole tax process from beginning to end. Easy to follow instructions, and also asks questions if they feel something isn’t right with your answers. Would recommend to anyone for making filling your taxes easy and convenient.
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 2692