TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281616 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax keeps it straightforward I've been using Turbo Tax for 7 years now and each year I am blown away by all the updates they make to the app. It gets easier each year and is actually a fun process. Using the "learn more" or help has taught me so much about how my taxes are calculated. Good Job Turbo Tax!!!
Date published: 2021-04-23
Rated 2 out of 5 by from Amending a return not easy Some info on the search function, but when instructions say select "Amend a return" it wasnt anywhere. Called TT, spend 20 min on the phone to find out I needed to restart, and locate an Amend function before starting the return.
Date published: 2021-04-23
Rated 1 out of 5 by from Program doesn't work well. The program kept locking up. It's really buggy. Never had a problem with prior versions.
Date published: 2021-04-23
Rated 1 out of 5 by from Horrible Never had a problem with Turbo Tax til this year. It failed to download an address from a mutual fund, and filing the state taxes was horrible because I could not log into my account despite obtaining 5 codes in several attempts to log in. I finally had to call a customer service rep who was courteous, but excruciatingly slow. It took more than 1/2 hour on the phone (after 3 calls) to get a payment code from TT so I could file my state taxes. <b>I spent over two hours this AM attempting to file the state returns.</b>
Date published: 2021-04-23
Rated 5 out of 5 by from LOVE THE PRODECET very INTUTIV ,HAVE BEN USING TURBO TAX FOR THE LAST 15 YEARS OR MORE
Date published: 2021-04-23
Rated 5 out of 5 by from Useful and Convenient TurboTax has helped me to complete my taxes in the simplest way possible. It is easy to navigate and understand best way you feel comfortable filing your taxes.
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo - The right and only way for taxes Simple and very easy to complete the forms. I also used the chat option to help with some questions. Great job.
Date published: 2021-04-23
Rated 4 out of 5 by from good Helped me do my families taxes. it is very helpful
Date published: 2021-04-23
Rated 4 out of 5 by from Convenient Convenient. To much excessive hassling for extra fees.
Date published: 2021-04-23
Rated 5 out of 5 by from Super easy and quick. My taxes are simple so I opt out of getting an accountant to help me file. Turbo Tax is super easy and they remember details from previous filings, so unless your status changes, the process is a breeze.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 2692
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax keeps it straightforward I've been using Turbo Tax for 7 years now and each year I am blown away by all the updates they make to the app. It gets easier each year and is actually a fun process. Using the "learn more" or help has taught me so much about how my taxes are calculated. Good Job Turbo Tax!!!
Date published: 2021-04-23
Rated 2 out of 5 by from Amending a return not easy Some info on the search function, but when instructions say select "Amend a return" it wasnt anywhere. Called TT, spend 20 min on the phone to find out I needed to restart, and locate an Amend function before starting the return.
Date published: 2021-04-23
Rated 1 out of 5 by from Program doesn't work well. The program kept locking up. It's really buggy. Never had a problem with prior versions.
Date published: 2021-04-23
Rated 1 out of 5 by from Horrible Never had a problem with Turbo Tax til this year. It failed to download an address from a mutual fund, and filing the state taxes was horrible because I could not log into my account despite obtaining 5 codes in several attempts to log in. I finally had to call a customer service rep who was courteous, but excruciatingly slow. It took more than 1/2 hour on the phone (after 3 calls) to get a payment code from TT so I could file my state taxes. <b>I spent over two hours this AM attempting to file the state returns.</b>
Date published: 2021-04-23
Rated 5 out of 5 by from LOVE THE PRODECET very INTUTIV ,HAVE BEN USING TURBO TAX FOR THE LAST 15 YEARS OR MORE
Date published: 2021-04-23
Rated 5 out of 5 by from Useful and Convenient TurboTax has helped me to complete my taxes in the simplest way possible. It is easy to navigate and understand best way you feel comfortable filing your taxes.
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo - The right and only way for taxes Simple and very easy to complete the forms. I also used the chat option to help with some questions. Great job.
Date published: 2021-04-23
Rated 4 out of 5 by from good Helped me do my families taxes. it is very helpful
Date published: 2021-04-23
Rated 4 out of 5 by from Convenient Convenient. To much excessive hassling for extra fees.
Date published: 2021-04-23
Rated 5 out of 5 by from Super easy and quick. My taxes are simple so I opt out of getting an accountant to help me file. Turbo Tax is super easy and they remember details from previous filings, so unless your status changes, the process is a breeze.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 2692