TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Love Turbo Tax Great product...love how it leads you through the process.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is awesome Easy to use and turbotax help you on every step to answer right and done everything quickly
Date published: 2022-04-04
Rated 1 out of 5 by from The Live Accountant Assigned to Me Sucked I purchased TurboTax Live for my tax accountant to complete my business taxes which she claimed she could do. After a week of waiting (and 6 days from the submission deadline) she then said she couldn't. I asked her to switch my account then to Turbo Tax DIY, and she said that wouldn't be necessary, as long as I didn't use the "live help" they would automatically downgrade my account when it was time to pay. After spending 15 hours on it and making an effort to NOT message the live accountant help, I get to the submission page which required that I pay the FULL Live fee! If I want to downgrade, I would be required to delete my ENTIRE RETURN and start over on a new plan. This girl screwed me on so many parts of the tax submission process that I will never use Turbo Tax again. Total garbage.
Date published: 2022-04-04
Rated 5 out of 5 by from great product quick and easy, easy to input information, fast updates
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax was too easy My tax expert was excellent to work with. Everything was quick and my expert was very prompt
Date published: 2022-04-04
Rated 5 out of 5 by from GREAT EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW
Date published: 2022-04-04
Rated 3 out of 5 by from IT worked OK but not as good as it once was There seemed to be a few bugs in the system. It did not fill out everything properly and made me go back and manually enter information. There was a checkmark in one section that should not have had it marked. Saved the file right before filing and closed it out, when I reopened it was back to earlier in the process and I had to rework half of the process again. Other than that it was OK. I will likely be looking at different software next year.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax was very helpful I have used Turbo Tax for many years. The update for Federal Pin # was very helpful. Was able to e-file return rather than mail it. Donation deduction was hard to use, I didn't keep a detailed list of items donated.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo tax es mejor que nada Had to speak with live person to find ou how to delete an unneeded form carried over from previous year. But live person Imama was great! Got the job done quickly and completely. THANK YOU! (Just mad that I owe so much in tax... Crazy that it changes so dramatically every year)
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax Make it so Easy step by step without hassle. I love the Sofware
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2691
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax Great product...love how it leads you through the process.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is awesome Easy to use and turbotax help you on every step to answer right and done everything quickly
Date published: 2022-04-04
Rated 1 out of 5 by from The Live Accountant Assigned to Me Sucked I purchased TurboTax Live for my tax accountant to complete my business taxes which she claimed she could do. After a week of waiting (and 6 days from the submission deadline) she then said she couldn't. I asked her to switch my account then to Turbo Tax DIY, and she said that wouldn't be necessary, as long as I didn't use the "live help" they would automatically downgrade my account when it was time to pay. After spending 15 hours on it and making an effort to NOT message the live accountant help, I get to the submission page which required that I pay the FULL Live fee! If I want to downgrade, I would be required to delete my ENTIRE RETURN and start over on a new plan. This girl screwed me on so many parts of the tax submission process that I will never use Turbo Tax again. Total garbage.
Date published: 2022-04-04
Rated 5 out of 5 by from great product quick and easy, easy to input information, fast updates
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax was too easy My tax expert was excellent to work with. Everything was quick and my expert was very prompt
Date published: 2022-04-04
Rated 5 out of 5 by from GREAT EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW
Date published: 2022-04-04
Rated 3 out of 5 by from IT worked OK but not as good as it once was There seemed to be a few bugs in the system. It did not fill out everything properly and made me go back and manually enter information. There was a checkmark in one section that should not have had it marked. Saved the file right before filing and closed it out, when I reopened it was back to earlier in the process and I had to rework half of the process again. Other than that it was OK. I will likely be looking at different software next year.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax was very helpful I have used Turbo Tax for many years. The update for Federal Pin # was very helpful. Was able to e-file return rather than mail it. Donation deduction was hard to use, I didn't keep a detailed list of items donated.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo tax es mejor que nada Had to speak with live person to find ou how to delete an unneeded form carried over from previous year. But live person Imama was great! Got the job done quickly and completely. THANK YOU! (Just mad that I owe so much in tax... Crazy that it changes so dramatically every year)
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax Make it so Easy step by step without hassle. I love the Sofware
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2691