TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from TurboTax Review The software is a little glitchy. Even after reviewing some sections, it still shows 'Start' as if it had not been reviewed. But TurboTax does a good job explaining things. I still had some confusion on parts of the filing. However, beats going to my previous accountant.
Date published: 2023-04-16
Rated 1 out of 5 by from They can't fix their mistakes The capital loss carryover is wrong; it entered an amount greater than $3,000 on my Schedule D which is incorrect. There were multiple issues with this section when I was filling out my taxes. When I called the help desk to understand the issue I was on the phone for 1.5 hours with no help given. I was told I may have to pay to upgrade my account so I can talk to a CPA. There needs to be a way to see what is being entered on downstream forms and edit or contest it BEFORE submitting the taxes. The help desk guy did not know how to help and did not give me any next steps on how to resolve it. Very disappointed this year. Also the 20% coupon did not work. And I had to upgrade to MAX in case I am audited so you guys can talk to the IRS and discuss the mistake made by the software. Good program when it works, terrible when there is any issue.
Date published: 2023-04-16
Rated 1 out of 5 by from Worst Tax Experience ever! Here are my issues with this product: 1) first, was not clear there was a major difference between software and online version 2) The software version looks like it stole the style guide from windows 95. It's ancient. 3) it is not intuitive - some times I didn't even understand what it was asking me. Why does the language used in the online version seem simpler? 4) I had many issues with updates causing me to delay filing. 5) the whole process took me 19 hours. Normally I can do it online in 11. Very unfriendly user experience.
Date published: 2023-04-16
Rated 1 out of 5 by from Tax program good, E-Filing option not so much. Saturday night I got the tax filing completed, then tried to opt for e-filing option. For verification purposes it gave me the option of receiving a confirmation code via email or cell phone. Since I no longer have the same cell phone as I did last year, I opted for email. It sent me the code via email, which I then entered, only to be told that it STILL needed verification via phone at a number I no longer have. And the only other option is to call customer support Mon-Fri. Not at all helpful on a Saturday. So, very poorly set up, and therefore a frustrating and disappointing conclusion to the entire process.
Date published: 2023-04-16
Rated 4 out of 5 by from IP PIN This is the most challenging thing in your system. I'm never asked or prompted for this ID during data entry. The search function was of not helpful either. I'm going to wait for the "rejection" that I've gotten the last 2 to 3 years and then try find where it is this information is to be entered.
Date published: 2023-04-16
Rated 4 out of 5 by from I like TurboTax Tax preparation is pretty straightforward and simple -- until it comes to entering info from my K-1. That gets tricky.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax works!!! Used it for over 10 years and it is truly fantastic!
Date published: 2023-04-16
Rated 4 out of 5 by from Easy Input of Data I really like the use of taking pictures on the phone to input tax form information. Also, the transfer of information from banks and brokerages is very nice.
Date published: 2023-04-16
Rated 5 out of 5 by from Always use TurboTax I've been using TurboTax since I began 2009 and I plan to continue using. Its makes filing taxes as easy as possible.
Date published: 2023-04-16
Rated 5 out of 5 by from Gamechanger! YThe new live feature is super helpful and affordable. Just spoke to someone live at 8pm on a Saturday and they saved me. <3
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2690
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Review The software is a little glitchy. Even after reviewing some sections, it still shows 'Start' as if it had not been reviewed. But TurboTax does a good job explaining things. I still had some confusion on parts of the filing. However, beats going to my previous accountant.
Date published: 2023-04-16
Rated 1 out of 5 by from They can't fix their mistakes The capital loss carryover is wrong; it entered an amount greater than $3,000 on my Schedule D which is incorrect. There were multiple issues with this section when I was filling out my taxes. When I called the help desk to understand the issue I was on the phone for 1.5 hours with no help given. I was told I may have to pay to upgrade my account so I can talk to a CPA. There needs to be a way to see what is being entered on downstream forms and edit or contest it BEFORE submitting the taxes. The help desk guy did not know how to help and did not give me any next steps on how to resolve it. Very disappointed this year. Also the 20% coupon did not work. And I had to upgrade to MAX in case I am audited so you guys can talk to the IRS and discuss the mistake made by the software. Good program when it works, terrible when there is any issue.
Date published: 2023-04-16
Rated 1 out of 5 by from Worst Tax Experience ever! Here are my issues with this product: 1) first, was not clear there was a major difference between software and online version 2) The software version looks like it stole the style guide from windows 95. It's ancient. 3) it is not intuitive - some times I didn't even understand what it was asking me. Why does the language used in the online version seem simpler? 4) I had many issues with updates causing me to delay filing. 5) the whole process took me 19 hours. Normally I can do it online in 11. Very unfriendly user experience.
Date published: 2023-04-16
Rated 1 out of 5 by from Tax program good, E-Filing option not so much. Saturday night I got the tax filing completed, then tried to opt for e-filing option. For verification purposes it gave me the option of receiving a confirmation code via email or cell phone. Since I no longer have the same cell phone as I did last year, I opted for email. It sent me the code via email, which I then entered, only to be told that it STILL needed verification via phone at a number I no longer have. And the only other option is to call customer support Mon-Fri. Not at all helpful on a Saturday. So, very poorly set up, and therefore a frustrating and disappointing conclusion to the entire process.
Date published: 2023-04-16
Rated 4 out of 5 by from IP PIN This is the most challenging thing in your system. I'm never asked or prompted for this ID during data entry. The search function was of not helpful either. I'm going to wait for the "rejection" that I've gotten the last 2 to 3 years and then try find where it is this information is to be entered.
Date published: 2023-04-16
Rated 4 out of 5 by from I like TurboTax Tax preparation is pretty straightforward and simple -- until it comes to entering info from my K-1. That gets tricky.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax works!!! Used it for over 10 years and it is truly fantastic!
Date published: 2023-04-16
Rated 4 out of 5 by from Easy Input of Data I really like the use of taking pictures on the phone to input tax form information. Also, the transfer of information from banks and brokerages is very nice.
Date published: 2023-04-16
Rated 5 out of 5 by from Always use TurboTax I've been using TurboTax since I began 2009 and I plan to continue using. Its makes filing taxes as easy as possible.
Date published: 2023-04-16
Rated 5 out of 5 by from Gamechanger! YThe new live feature is super helpful and affordable. Just spoke to someone live at 8pm on a Saturday and they saved me. <3
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2690