TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Lock into Premium and charged higher than website I have been doing the taxes with Turbo tax for a while. I used the links and all that I get into my email to get started on my taxes. Towards the end of the tax preparation, I thought to look into the prices on their website for comparison and realized that I was charged 50% more ($119 vs 79) than the Premier option and was signed up into some Premium account without clear definition of what I am getting and never knowing that I signed up for it. I also got email for 20% discount but I saw only $10 taken off only and they would not apply the 20% discount from the Turbotax since there was $10 already taken off. They wouldn't honor their own emails. Beware of using TurboTax! Their customer service is pathetic and will just keep on giving sorry excuses since they know you will either have to spend all the time to reinput the tax details for even matching to their website price. This was my last year!
Date published: 2023-04-16
Rated 1 out of 5 by from Expensive and Redundant This site has become more and more expensive, even with the economy in its present shape. They ask the same questions from one page to another and there are entire pages where you do nothing but click through repeatedly to acknowledge the same information they've already provided. It's laborious.
Date published: 2023-04-16
Rated 5 out of 5 by from Helpful and User Friendly! Love the helpful walk-throughs and hints shown, Turbo Tax is Awesome!!
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax It was easy and fast experience. Except this part.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax Saved the Day! We had our CPA blow us off last minute and TurboTax its lovely experts helped us file our taxes, no problem. Easy to use and high quality service! Thank you so much!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use and walked you through everything Easy to use and walked you through everything. I am not sure about non standard areas, but if your taxes are straightforward, then it is great. Also, I liked how I can download investment data into TurboTax.
Date published: 2023-04-16
Rated 1 out of 5 by from paid for florida state tax form turbotax prompted me to pay for florida state tax form, then states I don't owe anything but have to pay $58 to print out form and then realized form is blank
Date published: 2023-04-16
Rated 4 out of 5 by from Really Easy to Do Really found it simple to follow the directions and complete.
Date published: 2023-04-16
Rated 5 out of 5 by from VERY easy to navigate 9 years now, and still easy to use. The format is very well thought out.
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax is cheaper than CPA Overall very good. One major issue was capital gains on inheritance. The TTax instructions did not match well with Hilltop Securities Inc. Would have been great if it could have been imported! Secondary issue was the imported Edward Jones file - it didn't pick up BOTH our accounts
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2686
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Lock into Premium and charged higher than website I have been doing the taxes with Turbo tax for a while. I used the links and all that I get into my email to get started on my taxes. Towards the end of the tax preparation, I thought to look into the prices on their website for comparison and realized that I was charged 50% more ($119 vs 79) than the Premier option and was signed up into some Premium account without clear definition of what I am getting and never knowing that I signed up for it. I also got email for 20% discount but I saw only $10 taken off only and they would not apply the 20% discount from the Turbotax since there was $10 already taken off. They wouldn't honor their own emails. Beware of using TurboTax! Their customer service is pathetic and will just keep on giving sorry excuses since they know you will either have to spend all the time to reinput the tax details for even matching to their website price. This was my last year!
Date published: 2023-04-16
Rated 1 out of 5 by from Expensive and Redundant This site has become more and more expensive, even with the economy in its present shape. They ask the same questions from one page to another and there are entire pages where you do nothing but click through repeatedly to acknowledge the same information they've already provided. It's laborious.
Date published: 2023-04-16
Rated 5 out of 5 by from Helpful and User Friendly! Love the helpful walk-throughs and hints shown, Turbo Tax is Awesome!!
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax It was easy and fast experience. Except this part.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax Saved the Day! We had our CPA blow us off last minute and TurboTax its lovely experts helped us file our taxes, no problem. Easy to use and high quality service! Thank you so much!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use and walked you through everything Easy to use and walked you through everything. I am not sure about non standard areas, but if your taxes are straightforward, then it is great. Also, I liked how I can download investment data into TurboTax.
Date published: 2023-04-16
Rated 1 out of 5 by from paid for florida state tax form turbotax prompted me to pay for florida state tax form, then states I don't owe anything but have to pay $58 to print out form and then realized form is blank
Date published: 2023-04-16
Rated 4 out of 5 by from Really Easy to Do Really found it simple to follow the directions and complete.
Date published: 2023-04-16
Rated 5 out of 5 by from VERY easy to navigate 9 years now, and still easy to use. The format is very well thought out.
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax is cheaper than CPA Overall very good. One major issue was capital gains on inheritance. The TTax instructions did not match well with Hilltop Securities Inc. Would have been great if it could have been imported! Secondary issue was the imported Edward Jones file - it didn't pick up BOTH our accounts
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2686