TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbo Tax Deluxe - Continued Success I've used TurboTax Deluxe for many years, it still continues to make tax preparation seamless
Date published: 2021-04-23
Rated 3 out of 5 by from I am disappointed this year. This is the second year in a row that IRS has not accepted my e-filed returns. The reason given is that IRS cannot identify my PIN. Turbotax says, "Don't worry, we will help you." But I have not been helped two years in a row. I will have to print my return to mail it to IRS.
Date published: 2021-04-23
Rated 5 out of 5 by from Love TurboTax!! Absolutely the BEST Tax program available! Economical, easy to use, import capabilities, automatic updating and accuracy checking.
Date published: 2021-04-23
Rated 5 out of 5 by from Super easy and straightforward I dont remember what his name was but he was great. Answered every question and we got it done quick and effortlessly
Date published: 2021-04-23
Rated 5 out of 5 by from Jaclyn is awesome!!! It was my first year as a business owner and i had a W2 from my previous employer. Jaclyn is awesome and I will definitely use TurboTax full service again
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo Tax made this easy The live expert was extremely helpful. In light of 2019 back up of processing, the e-file was rejected due to2019 AGI not matching. She walked through with ease on how to adjust and I e-filed 2020 as 2019 still catches up.
Date published: 2021-04-23
Rated 4 out of 5 by from Saves time If you trade stocks often, this tool is a must have.
Date published: 2021-04-23
Rated 2 out of 5 by from Tried to add more and more charges Throughout the process I had to decline adding extra items multiple time. It also tried to charge 45 dollars to pay turbo tax using the refund rather than just a card.
Date published: 2021-04-23
Rated 4 out of 5 by from Problem with expiration dates for Illinois IDs The actual given expiration date on the ID was 99/99/9999, but TurboTax's error-checker flagged this and wouldn't let me enter it. So I had to enter a bogus date to let me go on.
Date published: 2021-04-23
Rated 5 out of 5 by from Very user friendly software. Very user friendly software and excellent customer service.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 2682
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Deluxe - Continued Success I've used TurboTax Deluxe for many years, it still continues to make tax preparation seamless
Date published: 2021-04-23
Rated 3 out of 5 by from I am disappointed this year. This is the second year in a row that IRS has not accepted my e-filed returns. The reason given is that IRS cannot identify my PIN. Turbotax says, "Don't worry, we will help you." But I have not been helped two years in a row. I will have to print my return to mail it to IRS.
Date published: 2021-04-23
Rated 5 out of 5 by from Love TurboTax!! Absolutely the BEST Tax program available! Economical, easy to use, import capabilities, automatic updating and accuracy checking.
Date published: 2021-04-23
Rated 5 out of 5 by from Super easy and straightforward I dont remember what his name was but he was great. Answered every question and we got it done quick and effortlessly
Date published: 2021-04-23
Rated 5 out of 5 by from Jaclyn is awesome!!! It was my first year as a business owner and i had a W2 from my previous employer. Jaclyn is awesome and I will definitely use TurboTax full service again
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo Tax made this easy The live expert was extremely helpful. In light of 2019 back up of processing, the e-file was rejected due to2019 AGI not matching. She walked through with ease on how to adjust and I e-filed 2020 as 2019 still catches up.
Date published: 2021-04-23
Rated 4 out of 5 by from Saves time If you trade stocks often, this tool is a must have.
Date published: 2021-04-23
Rated 2 out of 5 by from Tried to add more and more charges Throughout the process I had to decline adding extra items multiple time. It also tried to charge 45 dollars to pay turbo tax using the refund rather than just a card.
Date published: 2021-04-23
Rated 4 out of 5 by from Problem with expiration dates for Illinois IDs The actual given expiration date on the ID was 99/99/9999, but TurboTax's error-checker flagged this and wouldn't let me enter it. So I had to enter a bogus date to let me go on.
Date published: 2021-04-23
Rated 5 out of 5 by from Very user friendly software. Very user friendly software and excellent customer service.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 2682