TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281629 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Use something else Software doesn't keep entries when revisiting sections. Didn't ask about applicable deductions. Fails to import all data from previous year. Navigation is atrocious. Help is user generated and therefore often wrong.
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo tax expert help is worth it!! Turbo Tax Live help is wonderful - it takes the "guessing" out of doing your taxes and I feel confident that they were done correctly, thank you Susan!
Date published: 2021-04-23
Rated 4 out of 5 by from Turbo Tax this year was labor intensive I have used Turbo Tax for 8 years & appreciated the ease & knowledge provided. However, this year the software was very laborious & at times confusing even though I used the search feature for info. Hopefully, next year will be much easier to use.
Date published: 2021-04-23
Rated 3 out of 5 by from Turbotax continues to exhibit the same flaws year The biggest flaw is the poor guidance provi=ded in the program. I often find I have to go to the internet to understand tax requirements. As specialists in tax preparation software, Turbotax should provide better, more easily understood guidance. Turbotax continues to have a flawed cut and paste function. You'd think after all this time, they would have incorporated and effective function rather than having to rely upon Windows built in function. Everyother piece of software I use mananges to do thiws, why not Turbotax? Turbotax is expensive and then nickels and dimes you to death. nfortunately, once you're on the Turbotax train, you can't get off without a lot of work.
Date published: 2021-04-23
Rated 1 out of 5 by from Updates will break the software Had to uninstall and use special tools to clear the program multiple times. Updates would hang up and corrupt the program, putting you in an endless cycle. Program won't let you run since its out of date, but will not update since its corrupt.
Date published: 2021-04-23
Rated 5 out of 5 by from Excellent Program Easy to use and does all the quess work for you. Great "help" and "Information" sections.
Date published: 2021-04-23
Rated 2 out of 5 by from Turbo Tax needs to improve You need to add the following: When filing returns show an option to save returns, easily allow client to pay first (I was not allowed to review my fed forms when filling out my state form until I paid you), have a heading at the top of page for "forms" so client can view the actual form - it helps to find errors. Incorrectly stated that taxes had to be filed by 5-3-21. Did not like email pushing me to file my taxes a week from doing them even though they weren't due. On state taxes you requested I verify a capital gains amount and a capital gains carryover amount from 2019, but I had no idea where to find those numbers. Please put the "more info" on each question that will tell you where to find the answers.
Date published: 2021-04-23
Rated 2 out of 5 by from TurboTax is becoming too unwieldy TurboTax is not user friendly. Getting tired of checking text and email codes every couple of steps.
Date published: 2021-04-23
Rated 5 out of 5 by from GREAT! I really appreciate the level of detail the program provides.
Date published: 2021-04-23
Rated 3 out of 5 by from Turbo Tax 2020 Calling TT is a joke! Every year it states 1 free state tax filing, though I get charged every year!
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 2681
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Use something else Software doesn't keep entries when revisiting sections. Didn't ask about applicable deductions. Fails to import all data from previous year. Navigation is atrocious. Help is user generated and therefore often wrong.
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo tax expert help is worth it!! Turbo Tax Live help is wonderful - it takes the "guessing" out of doing your taxes and I feel confident that they were done correctly, thank you Susan!
Date published: 2021-04-23
Rated 4 out of 5 by from Turbo Tax this year was labor intensive I have used Turbo Tax for 8 years & appreciated the ease & knowledge provided. However, this year the software was very laborious & at times confusing even though I used the search feature for info. Hopefully, next year will be much easier to use.
Date published: 2021-04-23
Rated 3 out of 5 by from Turbotax continues to exhibit the same flaws year The biggest flaw is the poor guidance provi=ded in the program. I often find I have to go to the internet to understand tax requirements. As specialists in tax preparation software, Turbotax should provide better, more easily understood guidance. Turbotax continues to have a flawed cut and paste function. You'd think after all this time, they would have incorporated and effective function rather than having to rely upon Windows built in function. Everyother piece of software I use mananges to do thiws, why not Turbotax? Turbotax is expensive and then nickels and dimes you to death. nfortunately, once you're on the Turbotax train, you can't get off without a lot of work.
Date published: 2021-04-23
Rated 1 out of 5 by from Updates will break the software Had to uninstall and use special tools to clear the program multiple times. Updates would hang up and corrupt the program, putting you in an endless cycle. Program won't let you run since its out of date, but will not update since its corrupt.
Date published: 2021-04-23
Rated 5 out of 5 by from Excellent Program Easy to use and does all the quess work for you. Great "help" and "Information" sections.
Date published: 2021-04-23
Rated 2 out of 5 by from Turbo Tax needs to improve You need to add the following: When filing returns show an option to save returns, easily allow client to pay first (I was not allowed to review my fed forms when filling out my state form until I paid you), have a heading at the top of page for "forms" so client can view the actual form - it helps to find errors. Incorrectly stated that taxes had to be filed by 5-3-21. Did not like email pushing me to file my taxes a week from doing them even though they weren't due. On state taxes you requested I verify a capital gains amount and a capital gains carryover amount from 2019, but I had no idea where to find those numbers. Please put the "more info" on each question that will tell you where to find the answers.
Date published: 2021-04-23
Rated 2 out of 5 by from TurboTax is becoming too unwieldy TurboTax is not user friendly. Getting tired of checking text and email codes every couple of steps.
Date published: 2021-04-23
Rated 5 out of 5 by from GREAT! I really appreciate the level of detail the program provides.
Date published: 2021-04-23
Rated 3 out of 5 by from Turbo Tax 2020 Calling TT is a joke! Every year it states 1 free state tax filing, though I get charged every year!
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 2681