TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax worked well It was pretty simple and instructions were very helpful.
Date published: 2022-04-07
Rated 2 out of 5 by from TurboTax is not what it was When I started using TurboTax 30 years ago, it was very simple - and worked perfectly. I realize that tax laws have changed to be more complex, but TurboTax should not introduce a lot of things that make filling out the forms more difficult. For instance, near the end of my State entry, I was asked if I wanted to have my underpayment penalty calculated or if I wanted to be sent a bill. Since I had OVERPAID by a significant amount, this was a ridiculous question. Also, in the review, I was told I had fill out 3 different forms that had NOTHING to do with my tax situation. This kind of thing only makes a difficult task more difficult and frustrating.
Date published: 2022-04-07
Rated 5 out of 5 by from Easier Than Ever I find Turbotax to be one of the most organized and intuitive products to use for something as complicated as taxes, especially when investments and small businesses are involved.
Date published: 2022-04-07
Rated 5 out of 5 by from NEVER HAD ANY TROUBLES never have had any problems with filing with Turbo Tax! I love it!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax 2021 Turbo Tax is the only tax software we have ever used. Been using Turbo Tax since day one.
Date published: 2022-04-07
Rated 4 out of 5 by from Good Doing taxes online is not easy but Ive used Turbotax before this time it was with an expert
Date published: 2022-04-07
Rated 5 out of 5 by from Love TurboTax Very easy to use. The program guides you through step by step.
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax Live Self Employed needs fine tuning I moved from a local CPA who quoted $1,000 for my return. We found each other difficult to work with; it was mutual. I asked good questions. She did not want to take the time to answer. I switched to TurboTax Live on February 21, hoping to file to meet a refinance opportunity before rates rose. I was assigned a CPA and I uploaded all data but my auto use percentage. I assumed that he had access to my 2020 return filed with TurboTax online; no, it had to be uploaded. We spoke over the phone. He was then reassigned and the new Expert, an EA, asked added details, including copy of lease and Home Office square footage. I was told that we would file within a week. I was offered a $30 discount off the stated $399 price if filing by March 17. On March 14, I was assigned a new Expert, a CPA not currently licensed. We had a good call with good Q&A. I received notice that they product would be TurboTax Live Full Service COMPLEX Self-Employed at $599 plus State. This was new and should have been discussed from the beginning. I researched the "new to me" product level and agreed that, with three Schedule C, this was appropriate, but this should have been discussed in February. Final return completed April 3. $712 total including state and MAX. A good result, but 35 day added completion time from the original and twice the price as anticipated. I was offered a 10% discount for my trouble and await that refund. Lost the low refinance opportunity. What's the cost of that?
Date published: 2022-04-07
Rated 4 out of 5 by from What happened to FREE? Have used and really love Turbo Tax for several years now. Easy, efficient and helpful. However, i qualified for the Free version, but was not able to get the Free version! Hoe does one go about getting the free version???
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Time It was wonderful to work with turbo tax and to have amee assist with the process
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2676
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax worked well It was pretty simple and instructions were very helpful.
Date published: 2022-04-07
Rated 2 out of 5 by from TurboTax is not what it was When I started using TurboTax 30 years ago, it was very simple - and worked perfectly. I realize that tax laws have changed to be more complex, but TurboTax should not introduce a lot of things that make filling out the forms more difficult. For instance, near the end of my State entry, I was asked if I wanted to have my underpayment penalty calculated or if I wanted to be sent a bill. Since I had OVERPAID by a significant amount, this was a ridiculous question. Also, in the review, I was told I had fill out 3 different forms that had NOTHING to do with my tax situation. This kind of thing only makes a difficult task more difficult and frustrating.
Date published: 2022-04-07
Rated 5 out of 5 by from Easier Than Ever I find Turbotax to be one of the most organized and intuitive products to use for something as complicated as taxes, especially when investments and small businesses are involved.
Date published: 2022-04-07
Rated 5 out of 5 by from NEVER HAD ANY TROUBLES never have had any problems with filing with Turbo Tax! I love it!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax 2021 Turbo Tax is the only tax software we have ever used. Been using Turbo Tax since day one.
Date published: 2022-04-07
Rated 4 out of 5 by from Good Doing taxes online is not easy but Ive used Turbotax before this time it was with an expert
Date published: 2022-04-07
Rated 5 out of 5 by from Love TurboTax Very easy to use. The program guides you through step by step.
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax Live Self Employed needs fine tuning I moved from a local CPA who quoted $1,000 for my return. We found each other difficult to work with; it was mutual. I asked good questions. She did not want to take the time to answer. I switched to TurboTax Live on February 21, hoping to file to meet a refinance opportunity before rates rose. I was assigned a CPA and I uploaded all data but my auto use percentage. I assumed that he had access to my 2020 return filed with TurboTax online; no, it had to be uploaded. We spoke over the phone. He was then reassigned and the new Expert, an EA, asked added details, including copy of lease and Home Office square footage. I was told that we would file within a week. I was offered a $30 discount off the stated $399 price if filing by March 17. On March 14, I was assigned a new Expert, a CPA not currently licensed. We had a good call with good Q&A. I received notice that they product would be TurboTax Live Full Service COMPLEX Self-Employed at $599 plus State. This was new and should have been discussed from the beginning. I researched the "new to me" product level and agreed that, with three Schedule C, this was appropriate, but this should have been discussed in February. Final return completed April 3. $712 total including state and MAX. A good result, but 35 day added completion time from the original and twice the price as anticipated. I was offered a 10% discount for my trouble and await that refund. Lost the low refinance opportunity. What's the cost of that?
Date published: 2022-04-07
Rated 4 out of 5 by from What happened to FREE? Have used and really love Turbo Tax for several years now. Easy, efficient and helpful. However, i qualified for the Free version, but was not able to get the Free version! Hoe does one go about getting the free version???
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Time It was wonderful to work with turbo tax and to have amee assist with the process
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2676