TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Excellent Guided tax prep with imports is very helpful! Have been using it for several years now after trying several others.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax Live was a terrible experience. Tax Preparer was not available to discuss my tax situation or provide me with alternative filing options for the best outcome (married jointly vs separately). And if I wanted to file my spouses tax return separately they would charge an additional $249. I would recommend Turbo Tax Online but not this Live option, it did nothing for me, I was still chasing down documents that I could have done myself. It was more of a headache than a service. Also, the Intuit Service Guarantee is not applicable to the Live option so buyer beware.
Date published: 2022-04-10
Rated 5 out of 5 by from turbo tax is fabulous This process went smooth, and would recommend it highly.
Date published: 2022-04-10
Rated 4 out of 5 by from One of the Better Online Tax Preperation Products This was my first year using the Premier product from Turbotax. It was very simple to use. I really like that I did not have to type the information in myself, but it connected to the brokerage site and pulled all the information to avoid me making any mistakes. The only issue I had with TurboTax is that it stored the previous years tax product and was really difficult to remove even though the directions seemed very simple. I had to reset my tax forms multiple times for it to eventually remove the old tax product.
Date published: 2022-04-10
Rated 5 out of 5 by from Have used turbotax for a decade noissues I have used turbotax for a decade, sometimes I worked in multiple states, one time had investment documents I didn't understand and the tax experts were very helpful. ..
Date published: 2022-04-10
Rated 4 out of 5 by from good It's ok, I like to have gotten the hard disk on my PC. ok
Date published: 2022-04-10
Rated 5 out of 5 by from Excellent tool!!! Convenient, very helpful and easy to understand, would recommend to friends and families
Date published: 2022-04-10
Rated 5 out of 5 by from Fantastic and easy So easy and great to use. Have used Turbo Tax since it began,
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is awesome It was great Thanks for all of your valuable help!!!
Date published: 2022-04-10
Rated 2 out of 5 by from Not Pleased Filling forms is easy. Getting returns to process is a pain. Unable to e-file and there is no 'help' available from TurboTax. Spent hours on phone trying to get assistance, spent $20 to file State return which did not go through.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2674
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Excellent Guided tax prep with imports is very helpful! Have been using it for several years now after trying several others.
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax Live was a terrible experience. Tax Preparer was not available to discuss my tax situation or provide me with alternative filing options for the best outcome (married jointly vs separately). And if I wanted to file my spouses tax return separately they would charge an additional $249. I would recommend Turbo Tax Online but not this Live option, it did nothing for me, I was still chasing down documents that I could have done myself. It was more of a headache than a service. Also, the Intuit Service Guarantee is not applicable to the Live option so buyer beware.
Date published: 2022-04-10
Rated 5 out of 5 by from turbo tax is fabulous This process went smooth, and would recommend it highly.
Date published: 2022-04-10
Rated 4 out of 5 by from One of the Better Online Tax Preperation Products This was my first year using the Premier product from Turbotax. It was very simple to use. I really like that I did not have to type the information in myself, but it connected to the brokerage site and pulled all the information to avoid me making any mistakes. The only issue I had with TurboTax is that it stored the previous years tax product and was really difficult to remove even though the directions seemed very simple. I had to reset my tax forms multiple times for it to eventually remove the old tax product.
Date published: 2022-04-10
Rated 5 out of 5 by from Have used turbotax for a decade noissues I have used turbotax for a decade, sometimes I worked in multiple states, one time had investment documents I didn't understand and the tax experts were very helpful. ..
Date published: 2022-04-10
Rated 4 out of 5 by from good It's ok, I like to have gotten the hard disk on my PC. ok
Date published: 2022-04-10
Rated 5 out of 5 by from Excellent tool!!! Convenient, very helpful and easy to understand, would recommend to friends and families
Date published: 2022-04-10
Rated 5 out of 5 by from Fantastic and easy So easy and great to use. Have used Turbo Tax since it began,
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is awesome It was great Thanks for all of your valuable help!!!
Date published: 2022-04-10
Rated 2 out of 5 by from Not Pleased Filling forms is easy. Getting returns to process is a pain. Unable to e-file and there is no 'help' available from TurboTax. Spent hours on phone trying to get assistance, spent $20 to file State return which did not go through.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2674