TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Customer service! I have been using Turbo tax for 10+ years and every time I use it, it gets better and better! If you ever have an issue they have wonderful customer service reps that are very informative and know exactly what to do to help you get your taxes complete!
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax comes thru again! A great process with all the complications completed, especially with my stocks/bonds/funds account.
Date published: 2022-04-07
Rated 2 out of 5 by from Serious Issues with Ambiguities and Broken Forms Turbotax does not handle correctly 1099-Qs from 529 plans making this an ambiguous process. In addition, I had issues with Small Business Qualified Sale and K3 Schedules. Finally self-employed income did not allow last year's data to be updated and I had to reenter my entire information. I had to call several times (10) and completely redo several sections. While the customer support is friendly, you are routed randomly to whoever is available as opposed to an expert on an issue. Their experts are not experts at least 60% of the time.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax Good product answered all of my questions give it a try
Date published: 2022-04-07
Rated 5 out of 5 by from great! helped with me doing the taxes when needed. they have been awesome
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is great Turbo Tax is awesome. It is quick, easy and convenient with as much help as you need along the way until the very end. The live chats are extremely helpful as you complete your forms. I couldn't ask for a better product or service. Excellent
Date published: 2022-04-07
Rated 4 out of 5 by from General Uniformity with some stumbling blocks Initial startup is not intuitive for a novice. Restarting tax program after overnight shutdown requires additional steps. Computer does not save program restart icon..
Date published: 2022-04-07
Rated 3 out of 5 by from Ok - but what's with the updates? So - I continue to use this product year after year and the issue where it wants to update every time you open the product is ridiculous. This is true even when trying to open prior year's returns. Makes you wonder if they are uploading your data for their use. Don't love and don't understand. Other issue is that occasionally you end up when it is checking your return it will take you to an issue that just shows a form number without any data around what the issue is. You have to open the form and then try to figure out what the issue is. This is particularly true in CA state return.
Date published: 2022-04-07
Rated 5 out of 5 by from I don't understand..... I already have shared......how difficult it was to get all the material uploaded for Darice. She was wonderful once we climbed through numerous hoops to get the info to her.
Date published: 2022-04-07
Rated 5 out of 5 by from Great service Turbo tax is an easy service to use and they help you along every step.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2672
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Customer service! I have been using Turbo tax for 10+ years and every time I use it, it gets better and better! If you ever have an issue they have wonderful customer service reps that are very informative and know exactly what to do to help you get your taxes complete!
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax comes thru again! A great process with all the complications completed, especially with my stocks/bonds/funds account.
Date published: 2022-04-07
Rated 2 out of 5 by from Serious Issues with Ambiguities and Broken Forms Turbotax does not handle correctly 1099-Qs from 529 plans making this an ambiguous process. In addition, I had issues with Small Business Qualified Sale and K3 Schedules. Finally self-employed income did not allow last year's data to be updated and I had to reenter my entire information. I had to call several times (10) and completely redo several sections. While the customer support is friendly, you are routed randomly to whoever is available as opposed to an expert on an issue. Their experts are not experts at least 60% of the time.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax Good product answered all of my questions give it a try
Date published: 2022-04-07
Rated 5 out of 5 by from great! helped with me doing the taxes when needed. they have been awesome
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is great Turbo Tax is awesome. It is quick, easy and convenient with as much help as you need along the way until the very end. The live chats are extremely helpful as you complete your forms. I couldn't ask for a better product or service. Excellent
Date published: 2022-04-07
Rated 4 out of 5 by from General Uniformity with some stumbling blocks Initial startup is not intuitive for a novice. Restarting tax program after overnight shutdown requires additional steps. Computer does not save program restart icon..
Date published: 2022-04-07
Rated 3 out of 5 by from Ok - but what's with the updates? So - I continue to use this product year after year and the issue where it wants to update every time you open the product is ridiculous. This is true even when trying to open prior year's returns. Makes you wonder if they are uploading your data for their use. Don't love and don't understand. Other issue is that occasionally you end up when it is checking your return it will take you to an issue that just shows a form number without any data around what the issue is. You have to open the form and then try to figure out what the issue is. This is particularly true in CA state return.
Date published: 2022-04-07
Rated 5 out of 5 by from I don't understand..... I already have shared......how difficult it was to get all the material uploaded for Darice. She was wonderful once we climbed through numerous hoops to get the info to her.
Date published: 2022-04-07
Rated 5 out of 5 by from Great service Turbo tax is an easy service to use and they help you along every step.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2672