TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Easy to use ... but, needs some improvement. PLEASE make time to do a MAJOR upgrade to the It's Deductible (Charitable donations) section. Years ago, it offered a search by key word ... now, while searching for BELT, tools and other bizarre items show up! PLEASE make it user friendly. Also, let the page show up in for 8x11 page size so it's visible unlike current 5x5 size!
Date published: 2021-05-07
Rated 5 out of 5 by from Great experience I was trying to decide to do standard deduction or not and then I had a refinance along with some renovations. I decided to go the Turbotax route and it was simple, easy and Kylee responded quickly and appropriately. I do think it was a little expensive but I wasn't comfortable doing it myself this year.
Date published: 2021-05-07
Rated 5 out of 5 by from Stress Reliever Having Nila handle my taxes allowed me to concentrate on more personal issues that needed attending to at the same time I needed to do my taxes
Date published: 2021-05-07
Rated 4 out of 5 by from Was great till.. Was great till..i tried to pay...once i paid, then it fell apart and until i had a very nice Lady (Nandi) by phone in 2 minutes call me back, it took ~an hour but she solved the issue...but missed the deadline. otherwise it's intuitive!
Date published: 2021-05-07
Rated 5 out of 5 by from Love TurboTax The ability to download complicated forms from various financial institutions makes filing taxes extremely easy. What used to take a day or more now only takes a few hours.
Date published: 2021-05-07
Rated 3 out of 5 by from This year's software is the most confusing ever 1) The auto import doesn't let me see which specific stock is being reported since we have multiples from a single financial firm. 2) It insists that my husband is the filer and I am the spouse even though I am filing. 3) Our contact information is out of date and even your support person couldn't find where to update it. 4) I can no longer edit the forms directly to correct what the software is doing wrong.
Date published: 2021-05-07
Rated 4 out of 5 by from Trouble with Worthless Stock The information provided in a search for "worthless stock" was difficult to obtain. When it was found, the instructions could not be followed as indicated. The instructions were so misleading, I almost think it was a way to get tax preparers to ask for higher level help to solve the issue. But higher level help cost an extra $55. In the past years "worthless stock" instructions were straight forward and easy to follow. Something happened this year in TurboTax 2021 format which makes the instruction impossible to follow. The instructions do not line up with the process. Walk through them. Don't just read the instructions but carry them out as written. The instructions say to type the word "worthless" into the description box. There is no description box. All the fields require numerical amounts. It could be my error but I search for a while and could find a way around it. I improvised a little to get something to work.
Date published: 2021-05-07
Rated 5 out of 5 by from Wonderful Product I have used Turbo tax for over a decade now. It's so thorough and easy to use. I love it.
Date published: 2021-05-07
Rated 1 out of 5 by from Says state is free, but every year I pay. Says state is free, but every year I pay. When I buy your product it states that state filing is free for one person. I even claim it at start filing taxes. But when I get to the end it always says I have to pay to file my state taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Business/Trust product was good. Great step by step for 1st time Trustee user. Plan to use again.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 2664
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to use ... but, needs some improvement. PLEASE make time to do a MAJOR upgrade to the It's Deductible (Charitable donations) section. Years ago, it offered a search by key word ... now, while searching for BELT, tools and other bizarre items show up! PLEASE make it user friendly. Also, let the page show up in for 8x11 page size so it's visible unlike current 5x5 size!
Date published: 2021-05-07
Rated 5 out of 5 by from Great experience I was trying to decide to do standard deduction or not and then I had a refinance along with some renovations. I decided to go the Turbotax route and it was simple, easy and Kylee responded quickly and appropriately. I do think it was a little expensive but I wasn't comfortable doing it myself this year.
Date published: 2021-05-07
Rated 5 out of 5 by from Stress Reliever Having Nila handle my taxes allowed me to concentrate on more personal issues that needed attending to at the same time I needed to do my taxes
Date published: 2021-05-07
Rated 4 out of 5 by from Was great till.. Was great till..i tried to pay...once i paid, then it fell apart and until i had a very nice Lady (Nandi) by phone in 2 minutes call me back, it took ~an hour but she solved the issue...but missed the deadline. otherwise it's intuitive!
Date published: 2021-05-07
Rated 5 out of 5 by from Love TurboTax The ability to download complicated forms from various financial institutions makes filing taxes extremely easy. What used to take a day or more now only takes a few hours.
Date published: 2021-05-07
Rated 3 out of 5 by from This year's software is the most confusing ever 1) The auto import doesn't let me see which specific stock is being reported since we have multiples from a single financial firm. 2) It insists that my husband is the filer and I am the spouse even though I am filing. 3) Our contact information is out of date and even your support person couldn't find where to update it. 4) I can no longer edit the forms directly to correct what the software is doing wrong.
Date published: 2021-05-07
Rated 4 out of 5 by from Trouble with Worthless Stock The information provided in a search for "worthless stock" was difficult to obtain. When it was found, the instructions could not be followed as indicated. The instructions were so misleading, I almost think it was a way to get tax preparers to ask for higher level help to solve the issue. But higher level help cost an extra $55. In the past years "worthless stock" instructions were straight forward and easy to follow. Something happened this year in TurboTax 2021 format which makes the instruction impossible to follow. The instructions do not line up with the process. Walk through them. Don't just read the instructions but carry them out as written. The instructions say to type the word "worthless" into the description box. There is no description box. All the fields require numerical amounts. It could be my error but I search for a while and could find a way around it. I improvised a little to get something to work.
Date published: 2021-05-07
Rated 5 out of 5 by from Wonderful Product I have used Turbo tax for over a decade now. It's so thorough and easy to use. I love it.
Date published: 2021-05-07
Rated 1 out of 5 by from Says state is free, but every year I pay. Says state is free, but every year I pay. When I buy your product it states that state filing is free for one person. I even claim it at start filing taxes. But when I get to the end it always says I have to pay to file my state taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Business/Trust product was good. Great step by step for 1st time Trustee user. Plan to use again.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 2664