TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Great product with a couple problems Definitely enjoy using Turbotax. Four stars because of the following: First: Importing It's Deductible a second time to update my previously submitted deductions ended up causing my donations to more than double. The second import did not overwrite the previously imported, first import but instead added to it. This is the first year this happened. Had to manually delete the duplicates. Not sure why that changed from previous years. Second: Tried three times to e-file. Each attempt failed due to what was claimed to be "duplicate forms." The forms, however were not duplicated. The problem I see was that though the same dollar amount and Payer applied to both my wife and myself, yet ownership between us was properly annotated on my turbotax entries--one for me and one for my wife. Somehow the dollar amounts and Payer entries being exactly the same, took precedence over ownership.
Date published: 2021-04-24
Rated 3 out of 5 by from ERROR - NO HELP! I was having difficulty and found an answer when I searched the community, but it did not work. I had to create a schedule E and no matter what I did (even repeated what I did last year using Turbo Tax) my return continued giving me an error and would not submit. I will re-consider using Turbo Tax next year.
Date published: 2021-04-24
Rated 5 out of 5 by from turbo tax easy This service is easy and quick to use. It is a time saver
Date published: 2021-04-24
Rated 5 out of 5 by from Turbotax is great and easy to use Awesome! Turbo Tax is great and easy to use. It explains every detail and walk us through how to file taxes in a right way. I have been using it for the last 10 years and i never had any complains......I definitely recommend this to everyone.
Date published: 2021-04-24
Rated 4 out of 5 by from It's ppretty good Pretty easy to use, good for first timers. Worth a try
Date published: 2021-04-24
Rated 5 out of 5 by from VERY STRESS FREE EASY PEASY EASY TO FOLLOW INSTRUCTIONS WOULD RECCOMEND TO MY FRIENDS
Date published: 2021-04-24
Rated 2 out of 5 by from Need to do more User Interface Testing The quality of the User Interface isn't what it used to be and needs more testing/refinement. Examples include switching from "Forms" mode to "Step-by-Step" should take to the step or form as you go back and forth. Also, several links or places for a value on the form don't allow you to edit or go to the "Source" the way it used to.
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is user friendly. Turbo tax guided me through complex rental and personal business transactions.
Date published: 2021-04-24
Rated 5 out of 5 by from Easy to follow - very efficient way to file taxes. I've used Turbo Tax for three years now, and have been very happy with my experience compared to dealing with tax preparers. The questions and prompts are very intuitive and easy to follow.
Date published: 2021-04-24
Rated 5 out of 5 by from All good Found it helpful and noticed some updated wording since last which was helpful.
Date published: 2021-04-24
All TurboTax® Offerings Reviews - Page 2660
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great product with a couple problems Definitely enjoy using Turbotax. Four stars because of the following: First: Importing It's Deductible a second time to update my previously submitted deductions ended up causing my donations to more than double. The second import did not overwrite the previously imported, first import but instead added to it. This is the first year this happened. Had to manually delete the duplicates. Not sure why that changed from previous years. Second: Tried three times to e-file. Each attempt failed due to what was claimed to be "duplicate forms." The forms, however were not duplicated. The problem I see was that though the same dollar amount and Payer applied to both my wife and myself, yet ownership between us was properly annotated on my turbotax entries--one for me and one for my wife. Somehow the dollar amounts and Payer entries being exactly the same, took precedence over ownership.
Date published: 2021-04-24
Rated 3 out of 5 by from ERROR - NO HELP! I was having difficulty and found an answer when I searched the community, but it did not work. I had to create a schedule E and no matter what I did (even repeated what I did last year using Turbo Tax) my return continued giving me an error and would not submit. I will re-consider using Turbo Tax next year.
Date published: 2021-04-24
Rated 5 out of 5 by from turbo tax easy This service is easy and quick to use. It is a time saver
Date published: 2021-04-24
Rated 5 out of 5 by from Turbotax is great and easy to use Awesome! Turbo Tax is great and easy to use. It explains every detail and walk us through how to file taxes in a right way. I have been using it for the last 10 years and i never had any complains......I definitely recommend this to everyone.
Date published: 2021-04-24
Rated 4 out of 5 by from It's ppretty good Pretty easy to use, good for first timers. Worth a try
Date published: 2021-04-24
Rated 5 out of 5 by from VERY STRESS FREE EASY PEASY EASY TO FOLLOW INSTRUCTIONS WOULD RECCOMEND TO MY FRIENDS
Date published: 2021-04-24
Rated 2 out of 5 by from Need to do more User Interface Testing The quality of the User Interface isn't what it used to be and needs more testing/refinement. Examples include switching from "Forms" mode to "Step-by-Step" should take to the step or form as you go back and forth. Also, several links or places for a value on the form don't allow you to edit or go to the "Source" the way it used to.
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is user friendly. Turbo tax guided me through complex rental and personal business transactions.
Date published: 2021-04-24
Rated 5 out of 5 by from Easy to follow - very efficient way to file taxes. I've used Turbo Tax for three years now, and have been very happy with my experience compared to dealing with tax preparers. The questions and prompts are very intuitive and easy to follow.
Date published: 2021-04-24
Rated 5 out of 5 by from All good Found it helpful and noticed some updated wording since last which was helpful.
Date published: 2021-04-24
All TurboTax® Offerings Reviews - Page 2660