TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy to do yourself It walked me right through the process in minutes thank you
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax is a good product Turbotax is easy to use and is up to date on the tax changes.
Date published: 2022-04-07
Rated 2 out of 5 by from Found glitch in Turbotax Turbotax added Form 8812 even though neither of the taxes that we filed even had dependents -- I had to remove the form in order to transmit the documents to IRS. For one set of documents, it cleared but then the forms were rejected -- so frustrating!
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax makes filing easier TurboTax simplifies filing by doing a lot of the calculations from the worksheets for you. It simplifies data entry in most cases, and I have a lot of complex circumstances around my filing requirements. On the business side I had a little trouble getting an asset included properly for a section 179 depreciation, but was able to find help on Intuit's tax chat forums. There were also some forms sent by various government agencies that indicated I needed to include the information but I couldn't find a place to include it in the software. After searching the Intuit forums and verifying with other IRS documentation I discovered that I really didn't need to include the information. It would be nice if there was a feature in the software to enter an IRS form number and get more information on where to enter it or verify that it isn't really needed, but at least it's out there online on the Intuit site.
Date published: 2022-04-07
Rated 3 out of 5 by from Most difficult time I've ever had getting a second Your people were very helpful but our connection was bad. Never ever had this much trouble purchasing another state.
Date published: 2022-04-07
Rated 3 out of 5 by from TURBOTAX ONLINE TOO EXPENSIVE I did not purchase the software this year as I had issues with it last year. But, the cost of doing it online???? I will be purchasing software next year, spent no where near this much in the last 3 years of filing as I am being charged this year
Date published: 2022-04-07
Rated 5 out of 5 by from Excellent service Excellent customer service and communication from provider.
Date published: 2022-04-07
Rated 5 out of 5 by from Very Effective Tax Program Most situations were handled easily with the program and the help and explanations provided.
Date published: 2022-04-07
Rated 5 out of 5 by from always come back to turbotax easy to use and get questions answered. tried other services but I always come to turbotax
Date published: 2022-04-07
Rated 4 out of 5 by from Unexpected errors, broken functions and omissions. Every year there are a number of issues, confusing steps. And this year the Contribution Maximizer was broken and no alternative was provided.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2651
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to do yourself It walked me right through the process in minutes thank you
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax is a good product Turbotax is easy to use and is up to date on the tax changes.
Date published: 2022-04-07
Rated 2 out of 5 by from Found glitch in Turbotax Turbotax added Form 8812 even though neither of the taxes that we filed even had dependents -- I had to remove the form in order to transmit the documents to IRS. For one set of documents, it cleared but then the forms were rejected -- so frustrating!
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax makes filing easier TurboTax simplifies filing by doing a lot of the calculations from the worksheets for you. It simplifies data entry in most cases, and I have a lot of complex circumstances around my filing requirements. On the business side I had a little trouble getting an asset included properly for a section 179 depreciation, but was able to find help on Intuit's tax chat forums. There were also some forms sent by various government agencies that indicated I needed to include the information but I couldn't find a place to include it in the software. After searching the Intuit forums and verifying with other IRS documentation I discovered that I really didn't need to include the information. It would be nice if there was a feature in the software to enter an IRS form number and get more information on where to enter it or verify that it isn't really needed, but at least it's out there online on the Intuit site.
Date published: 2022-04-07
Rated 3 out of 5 by from Most difficult time I've ever had getting a second Your people were very helpful but our connection was bad. Never ever had this much trouble purchasing another state.
Date published: 2022-04-07
Rated 3 out of 5 by from TURBOTAX ONLINE TOO EXPENSIVE I did not purchase the software this year as I had issues with it last year. But, the cost of doing it online???? I will be purchasing software next year, spent no where near this much in the last 3 years of filing as I am being charged this year
Date published: 2022-04-07
Rated 5 out of 5 by from Excellent service Excellent customer service and communication from provider.
Date published: 2022-04-07
Rated 5 out of 5 by from Very Effective Tax Program Most situations were handled easily with the program and the help and explanations provided.
Date published: 2022-04-07
Rated 5 out of 5 by from always come back to turbotax easy to use and get questions answered. tried other services but I always come to turbotax
Date published: 2022-04-07
Rated 4 out of 5 by from Unexpected errors, broken functions and omissions. Every year there are a number of issues, confusing steps. And this year the Contribution Maximizer was broken and no alternative was provided.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2651