TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Almost perfect My initial returns (federal, 2 states) were rejected because I listed a duplicate W-2 figure. I think TurboTax should have caught that mistake in review, just as the IRS did immediately.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax is the best TurboTax is very helpful steps one through the whole process with no ambiguity or painful problems. Good tool. Always use it! Do wonder however what happened to the risk of audit meter
Date published: 2021-04-19
Rated 3 out of 5 by from disappointed I'm a minister and found turbotax had no easy way of dealing with my situation for recording professional expenses and the non-deductible portion of expenses. I had to play around with the Schedule C return in order to get it right.
Date published: 2021-04-19
Rated 3 out of 5 by from Easy but expensive It works if your too lazy to do it yourself but its pretty pricey for what you get.
Date published: 2021-04-19
Rated 5 out of 5 by from CPAs Excellent support from Bryan and Ravi whom i spok to
Date published: 2021-04-19
Rated 5 out of 5 by from Makes it easy!! I have been doing my taxes with TurboTax many years. They make it easy since they have last year's figures it doesn't let you miss anything.
Date published: 2021-04-19
Rated 3 out of 5 by from More trouble this year I have used MacInTax/TurboTax since the mid 90s. For the first three years I used your program to print the forms and my program to do the calculations. Yours was getting the same as mine, so I used yours since, except for the year you messed up and took some options off TurboTax Deluxe. This year was not a good year for getting started. First, I could not get into my account. After 12 hours on the phone with you ("cook book" procedures don't always work), I finally got a supervisor who could "think outside the dots" gave me a NEW License code to use on my NEW account and every think worked fine. The only improvement, for now, would be a way to increase font size. I'm 91 years old!
Date published: 2021-04-19
Rated 5 out of 5 by from Quick! Turbotax was very easy to understand, quick, and its free!
Date published: 2021-04-19
Rated 4 out of 5 by from Turbo makes it very easy to complete tax forms., Everything went very well except for trying to get copy to mail and for my file copy..
Date published: 2021-04-19
Rated 3 out of 5 by from Needs customer service improvement Not happy with TurboTax customer. 1) no place for me to downgrade to Deluxe. Automatically made me use Premier. 2) Unable to print 2019 and 2020 returns because of your technology and poor customer service to address the problem. Hopefully some supervisor who is customer friendly will call me to address the issue. After 8 years of being a loyal customer, it may be time to move on to another company.
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2650
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Almost perfect My initial returns (federal, 2 states) were rejected because I listed a duplicate W-2 figure. I think TurboTax should have caught that mistake in review, just as the IRS did immediately.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax is the best TurboTax is very helpful steps one through the whole process with no ambiguity or painful problems. Good tool. Always use it! Do wonder however what happened to the risk of audit meter
Date published: 2021-04-19
Rated 3 out of 5 by from disappointed I'm a minister and found turbotax had no easy way of dealing with my situation for recording professional expenses and the non-deductible portion of expenses. I had to play around with the Schedule C return in order to get it right.
Date published: 2021-04-19
Rated 3 out of 5 by from Easy but expensive It works if your too lazy to do it yourself but its pretty pricey for what you get.
Date published: 2021-04-19
Rated 5 out of 5 by from CPAs Excellent support from Bryan and Ravi whom i spok to
Date published: 2021-04-19
Rated 5 out of 5 by from Makes it easy!! I have been doing my taxes with TurboTax many years. They make it easy since they have last year's figures it doesn't let you miss anything.
Date published: 2021-04-19
Rated 3 out of 5 by from More trouble this year I have used MacInTax/TurboTax since the mid 90s. For the first three years I used your program to print the forms and my program to do the calculations. Yours was getting the same as mine, so I used yours since, except for the year you messed up and took some options off TurboTax Deluxe. This year was not a good year for getting started. First, I could not get into my account. After 12 hours on the phone with you ("cook book" procedures don't always work), I finally got a supervisor who could "think outside the dots" gave me a NEW License code to use on my NEW account and every think worked fine. The only improvement, for now, would be a way to increase font size. I'm 91 years old!
Date published: 2021-04-19
Rated 5 out of 5 by from Quick! Turbotax was very easy to understand, quick, and its free!
Date published: 2021-04-19
Rated 4 out of 5 by from Turbo makes it very easy to complete tax forms., Everything went very well except for trying to get copy to mail and for my file copy..
Date published: 2021-04-19
Rated 3 out of 5 by from Needs customer service improvement Not happy with TurboTax customer. 1) no place for me to downgrade to Deluxe. Automatically made me use Premier. 2) Unable to print 2019 and 2020 returns because of your technology and poor customer service to address the problem. Hopefully some supervisor who is customer friendly will call me to address the issue. After 8 years of being a loyal customer, it may be time to move on to another company.
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2650