TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from I appreciate the convenience I like being able to gather my information and work in small patches of time. I am not a tax wiz so I rely on their real person assistance which is awesome when you get one, but the phone robots are not fun, so I always sign in to Intuit and request a case number which seems to help getting a good person.
Date published: 2022-04-04
Rated 4 out of 5 by from User friendly It was user friendly but the review process is a little frustrating
Date published: 2022-04-04
Rated 3 out of 5 by from lots of ads and hidden fees This made filing so much easier, but it was unclear what I was actually purchasing and I had to sign 4 different disclosure forms to file electronically. There was no cost breakdown and somehow 49+59=152 so there's some hidden fee that they tacked on, but I couldn't find it anywhere and was so frustrated I gave up and just filed to have it done.
Date published: 2022-04-04
Rated 5 out of 5 by from Fast, easy and efficient The questions and prompts make it easy and efficient. I was able to get answers to my question when I wasn't certain about a specific item. Our return was pretty basic but I think the thoroughness of the online product would be helpful for any tax return.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax was awesome It was a great experience with turbo tax except to have to pay cap gains as poor people
Date published: 2022-04-04
Rated 5 out of 5 by from Great Tax Prep Software. Good Tax Prep software. Covers all the bases just follow the instructions of the program.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax Deluxe is my Go-To product of choice. I like that TurboTax makes use of previous year's information. It's so easy to install and use. I also like the phone support.
Date published: 2022-04-04
Rated 5 out of 5 by from Very Easy Very easy and very fast, a lot cheaper then having it prepared at an office
Date published: 2022-04-04
Rated 2 out of 5 by from Online product doesn't calculate CA Excess SDI I had two employers in 2021 and my combined California SDI withheld was above the individual limit. I used the live support feature and after about an hour of the expert and me trying together to figure out how to get the excess amount to reflect in my CA Form 540 Line 74, I asked if he could just figure it out and follow up with me over email. The guidance I received the next day was that my income wasn't actually over the limit to claim excess SDI (wrong). I had a different TT expert call me a couple days later and we spent 45 minutes troubleshooting once again, and he affirmed I was correct but that the Online TT product wasn't able to account for the excess SDI, and I would need the Desktop product to accomplish this instead. I had already paid for the Federal and Tax returns expecting to be able to make the update and get an extra $111 back from State (CA), but since the Online product couldn't accommodate the excess SDI situation I requested a refund in order to apply the amount I paid toward purchasing the Desktop product instead...and my refund request was denied! Apparently the "Satisfaction Guarantee" only applies to the Desktop product and not to the Online product. This is a 2-star review because there were 3 big strikes: online product unable to account for a simple situation where excess SDI was withheld in California, initial tax expert incorrectly advising me that I wasn't eligible to claim the excess amount, and inability to collect refund from TT to apply purchase amount toward the Desktop product instead.
Date published: 2022-04-04
Rated 5 out of 5 by from Working with Turbo Tax is Great! I am confident that my Turbo Tax agent, Nancy, and the team got me the best results I could have hoped for. Nancy went above and beyond in all areas. Her service was professional and expert, and I was surprised how large of a deduction she calculated. It kept me in a good tax bracket rather than pushing me into the bottom of a higher one.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2643
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I appreciate the convenience I like being able to gather my information and work in small patches of time. I am not a tax wiz so I rely on their real person assistance which is awesome when you get one, but the phone robots are not fun, so I always sign in to Intuit and request a case number which seems to help getting a good person.
Date published: 2022-04-04
Rated 4 out of 5 by from User friendly It was user friendly but the review process is a little frustrating
Date published: 2022-04-04
Rated 3 out of 5 by from lots of ads and hidden fees This made filing so much easier, but it was unclear what I was actually purchasing and I had to sign 4 different disclosure forms to file electronically. There was no cost breakdown and somehow 49+59=152 so there's some hidden fee that they tacked on, but I couldn't find it anywhere and was so frustrated I gave up and just filed to have it done.
Date published: 2022-04-04
Rated 5 out of 5 by from Fast, easy and efficient The questions and prompts make it easy and efficient. I was able to get answers to my question when I wasn't certain about a specific item. Our return was pretty basic but I think the thoroughness of the online product would be helpful for any tax return.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax was awesome It was a great experience with turbo tax except to have to pay cap gains as poor people
Date published: 2022-04-04
Rated 5 out of 5 by from Great Tax Prep Software. Good Tax Prep software. Covers all the bases just follow the instructions of the program.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax Deluxe is my Go-To product of choice. I like that TurboTax makes use of previous year's information. It's so easy to install and use. I also like the phone support.
Date published: 2022-04-04
Rated 5 out of 5 by from Very Easy Very easy and very fast, a lot cheaper then having it prepared at an office
Date published: 2022-04-04
Rated 2 out of 5 by from Online product doesn't calculate CA Excess SDI I had two employers in 2021 and my combined California SDI withheld was above the individual limit. I used the live support feature and after about an hour of the expert and me trying together to figure out how to get the excess amount to reflect in my CA Form 540 Line 74, I asked if he could just figure it out and follow up with me over email. The guidance I received the next day was that my income wasn't actually over the limit to claim excess SDI (wrong). I had a different TT expert call me a couple days later and we spent 45 minutes troubleshooting once again, and he affirmed I was correct but that the Online TT product wasn't able to account for the excess SDI, and I would need the Desktop product to accomplish this instead. I had already paid for the Federal and Tax returns expecting to be able to make the update and get an extra $111 back from State (CA), but since the Online product couldn't accommodate the excess SDI situation I requested a refund in order to apply the amount I paid toward purchasing the Desktop product instead...and my refund request was denied! Apparently the "Satisfaction Guarantee" only applies to the Desktop product and not to the Online product. This is a 2-star review because there were 3 big strikes: online product unable to account for a simple situation where excess SDI was withheld in California, initial tax expert incorrectly advising me that I wasn't eligible to claim the excess amount, and inability to collect refund from TT to apply purchase amount toward the Desktop product instead.
Date published: 2022-04-04
Rated 5 out of 5 by from Working with Turbo Tax is Great! I am confident that my Turbo Tax agent, Nancy, and the team got me the best results I could have hoped for. Nancy went above and beyond in all areas. Her service was professional and expert, and I was surprised how large of a deduction she calculated. It kept me in a good tax bracket rather than pushing me into the bottom of a higher one.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2643