TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax review TurboTax is very user friendly. I felt very secure using online and they asked all the right questions which got me exactly the amount i should be getting. Thanks!
Date published: 2021-03-23
Rated 5 out of 5 by from Love it, TurboTax gave me the answers I needed I had my taxes rejected and TurboTax called me and gave me the answers I needed.
Date published: 2021-03-23
Rated 3 out of 5 by from Gets it done -- but not without frustration I've used Turbotax for nearly 20 years. for the past 10 years or so, it has been going downhill in user friendliness. Each year, there are new ambiguities and new areas of "explanation" in the walk-through that don't actually explain, don't resolve ambiguities, create new ambiguities, or aren't specific enough. Each year, the program frustrates us more. I think I'll finally take a serious look at competing products. TurboTax quality control seems fine on the number crunching, but it's mediocre on the walk-through interface.
Date published: 2021-03-23
Rated 4 out of 5 by from great website makes doing taxes moderately easy this is a really good app for doing taxes im a younger adult and i found it really easy to navigate
Date published: 2021-03-23
Rated 5 out of 5 by from First Timer As a first time filer, Turbo Tax did an excellent job walking me through the process of filing my taxes.
Date published: 2021-03-23
Rated 4 out of 5 by from Easy to use The only difficulty was the compatibility with the Windows 8 OS and took extra time to load and at times cursor kept going around and I had to abort and retry.
Date published: 2021-03-23
Rated 3 out of 5 by from Error in your instructions for skipping state I tried to follow your instructions about skipping the state return but your instructions are wrong. You actually have to click button for file by regular "MAIL" to check the box file later for e-filing. Once clicked, it shows e-file there anyway. Spent 30 mins trying to figure out how to file only federal. I didn't want to file state but had to purchase it b/c I didn't have the option to opt out and file them later. Very irritating.
Date published: 2021-03-23
Rated 5 out of 5 by from Good experience This was my first time doing my taxes on my own, and turbotax had step by step instructions that made filing easier.
Date published: 2021-03-23
Rated 5 out of 5 by from So convenient and easy to use I've been using TurboTax for years now and it gets better every year. Very intuitive and easy to use.
Date published: 2021-03-23
Rated 5 out of 5 by from easy to use easy to follow and fill out, but i only worked 2 jobs during school
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 2641
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax review TurboTax is very user friendly. I felt very secure using online and they asked all the right questions which got me exactly the amount i should be getting. Thanks!
Date published: 2021-03-23
Rated 5 out of 5 by from Love it, TurboTax gave me the answers I needed I had my taxes rejected and TurboTax called me and gave me the answers I needed.
Date published: 2021-03-23
Rated 3 out of 5 by from Gets it done -- but not without frustration I've used Turbotax for nearly 20 years. for the past 10 years or so, it has been going downhill in user friendliness. Each year, there are new ambiguities and new areas of "explanation" in the walk-through that don't actually explain, don't resolve ambiguities, create new ambiguities, or aren't specific enough. Each year, the program frustrates us more. I think I'll finally take a serious look at competing products. TurboTax quality control seems fine on the number crunching, but it's mediocre on the walk-through interface.
Date published: 2021-03-23
Rated 4 out of 5 by from great website makes doing taxes moderately easy this is a really good app for doing taxes im a younger adult and i found it really easy to navigate
Date published: 2021-03-23
Rated 5 out of 5 by from First Timer As a first time filer, Turbo Tax did an excellent job walking me through the process of filing my taxes.
Date published: 2021-03-23
Rated 4 out of 5 by from Easy to use The only difficulty was the compatibility with the Windows 8 OS and took extra time to load and at times cursor kept going around and I had to abort and retry.
Date published: 2021-03-23
Rated 3 out of 5 by from Error in your instructions for skipping state I tried to follow your instructions about skipping the state return but your instructions are wrong. You actually have to click button for file by regular "MAIL" to check the box file later for e-filing. Once clicked, it shows e-file there anyway. Spent 30 mins trying to figure out how to file only federal. I didn't want to file state but had to purchase it b/c I didn't have the option to opt out and file them later. Very irritating.
Date published: 2021-03-23
Rated 5 out of 5 by from Good experience This was my first time doing my taxes on my own, and turbotax had step by step instructions that made filing easier.
Date published: 2021-03-23
Rated 5 out of 5 by from So convenient and easy to use I've been using TurboTax for years now and it gets better every year. Very intuitive and easy to use.
Date published: 2021-03-23
Rated 5 out of 5 by from easy to use easy to follow and fill out, but i only worked 2 jobs during school
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 2641