TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from The best choice I could have made. I was nervous about working with a stranger because I know very little about taxes. All of that changed when I met Lynne and she walked me through the whole process.
Date published: 2021-05-23
Rated 3 out of 5 by from Two TurboTax Filing Errors TurboTax: 1. Failed to recognize Texas filers had until 15 June to file 2020 taxes and subsequently would not allow me to have the money owed the IRS pulled from my account any day between 17 May and 15 June. I updated TurboTax files on 22 May prior to doing my taxes the same day. 2. Failed to recognize it was saving my tax file and therefore would not allow me to e-file. When I tried to e-file, TurboTax said I needed to save the file first, then said I didn't have permissions to save the file and to check the Mac's Finder, <filename>, Get info, which said I had full file permissions. The file had indeed been saved. It took 12 repetitions of this save, e-file, check Get Info cycle before I received a TurboTax notice my e-file had worked. I have used TurboTax since they were in their second or third year of business and this has been the only problem I've ever experienced.
Date published: 2021-05-23
Rated 5 out of 5 by from TURBO TAX IS A EXCELLENT PRODUCT VERY GOOD CUSTOMER SERVICE.CPA 'S FRIENDLY AND HELP FULL
Date published: 2021-05-23
Rated 5 out of 5 by from Love the new full service Turbo tax is offering. I used the new full service with Turbo tax and I'm so glad I did. We had some different situations this year with our business and real estate I was pulling my hair out. My expert walked me through everything and really educated me, I recommend it.
Date published: 2021-05-23
Rated 5 out of 5 by from Quick and easy! Turbo tax is quick and easy to use. I love how I can save a PDF of my return, so I don't have to print it off.
Date published: 2021-05-23
Rated 5 out of 5 by from Turbo is awesome Theresa was awesome She helped me file my taxes on my iPhone via share
Date published: 2021-05-22
Rated 4 out of 5 by from turbo tax is easy Short of trying to scare me to death "bad choices" not using MAX and the IRS audits. I feel safer with TT on my side.
Date published: 2021-05-22
Rated 5 out of 5 by from Good product A safe easy way to file your crucial business records.
Date published: 2021-05-22
Rated 3 out of 5 by from Turbo Tax was Frustrating I have used Turbo Tax for several years. Because Turbo Tax does clearly define the cost to use the program, this was a very frustrating year. Initially I qualified to file under the "free" process including free state; it was soon sugggested/recommended an upgrade to "basis" $30-state additional. As I continued through the program in preparation to file, an upgrade to Deluxe was recommended and a $55.00 charge to file my state tax. Essentially, the cost to file my Federal and State taxes using the Tutbo Tax product went from $0.00 to $119.00. That's a problem I have never encountered with this product, however, it has caused me to revisit using Turbo Tax in the future.
Date published: 2021-05-22
Rated 5 out of 5 by from Love it!!!! It’s so so easy to too use and communication is awesome!
Date published: 2021-05-22
All TurboTax® Offerings Reviews - Page 265
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from The best choice I could have made. I was nervous about working with a stranger because I know very little about taxes. All of that changed when I met Lynne and she walked me through the whole process.
Date published: 2021-05-23
Rated 3 out of 5 by from Two TurboTax Filing Errors TurboTax: 1. Failed to recognize Texas filers had until 15 June to file 2020 taxes and subsequently would not allow me to have the money owed the IRS pulled from my account any day between 17 May and 15 June. I updated TurboTax files on 22 May prior to doing my taxes the same day. 2. Failed to recognize it was saving my tax file and therefore would not allow me to e-file. When I tried to e-file, TurboTax said I needed to save the file first, then said I didn't have permissions to save the file and to check the Mac's Finder, <filename>, Get info, which said I had full file permissions. The file had indeed been saved. It took 12 repetitions of this save, e-file, check Get Info cycle before I received a TurboTax notice my e-file had worked. I have used TurboTax since they were in their second or third year of business and this has been the only problem I've ever experienced.
Date published: 2021-05-23
Rated 5 out of 5 by from TURBO TAX IS A EXCELLENT PRODUCT VERY GOOD CUSTOMER SERVICE.CPA 'S FRIENDLY AND HELP FULL
Date published: 2021-05-23
Rated 5 out of 5 by from Love the new full service Turbo tax is offering. I used the new full service with Turbo tax and I'm so glad I did. We had some different situations this year with our business and real estate I was pulling my hair out. My expert walked me through everything and really educated me, I recommend it.
Date published: 2021-05-23
Rated 5 out of 5 by from Quick and easy! Turbo tax is quick and easy to use. I love how I can save a PDF of my return, so I don't have to print it off.
Date published: 2021-05-23
Rated 5 out of 5 by from Turbo is awesome Theresa was awesome She helped me file my taxes on my iPhone via share
Date published: 2021-05-22
Rated 4 out of 5 by from turbo tax is easy Short of trying to scare me to death "bad choices" not using MAX and the IRS audits. I feel safer with TT on my side.
Date published: 2021-05-22
Rated 5 out of 5 by from Good product A safe easy way to file your crucial business records.
Date published: 2021-05-22
Rated 3 out of 5 by from Turbo Tax was Frustrating I have used Turbo Tax for several years. Because Turbo Tax does clearly define the cost to use the program, this was a very frustrating year. Initially I qualified to file under the "free" process including free state; it was soon sugggested/recommended an upgrade to "basis" $30-state additional. As I continued through the program in preparation to file, an upgrade to Deluxe was recommended and a $55.00 charge to file my state tax. Essentially, the cost to file my Federal and State taxes using the Tutbo Tax product went from $0.00 to $119.00. That's a problem I have never encountered with this product, however, it has caused me to revisit using Turbo Tax in the future.
Date published: 2021-05-22
Rated 5 out of 5 by from Love it!!!! It’s so so easy to too use and communication is awesome!
Date published: 2021-05-22
All TurboTax® Offerings Reviews - Page 265