TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Really helped me and I used in person help three t I had a complicated situation this year, I was wodowed, in inherited my husban's house, then I sold how house and moved into a renal I own. The live expert was able to handle that.
Date published: 2023-04-14
Rated 2 out of 5 by from A bit pricey, and 1095-A headaches The service is a bit pricey, and too many pop-ups to upsell you on the service. Also, your 1095-A entry would not allow me to enter a $0.00 value in any months in column B, which would be fine if you could also mark certain months as ineligible for claiming the PTC. I was unsure if I could claim eligibility for the PTC for the month of December due to starting a new job, and if I would have been eligible to join the company healthcare plan, my December SLCSP would have been $0.00. because the TurboTax software would not allow me to enter a $0.00 value for December without incorrectly labeling the $0.00 value in column B as an error, I would have had to print and manually edit the tax forms before mailing in my return. Fortunately, it didn't impact me this time, but they should fix that issue.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax I liked Turbo Tax, except the cost went way up, and the transaction feels were huge. I could of had a tax professional do my taxes for not much more. I think next year I will let a professional do my taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from Love it. 42 is the answer to all things in the universe. Ask Siri.
Date published: 2023-04-14
Rated 5 out of 5 by from Quick I AM AMAZED!! This is my firstr year doing taxes and i forgot all about the 1095 form until i came across it in the mail a week or so later, so of course im freaking out thinking ive done messed it all up..then i get onto my account and first thing to pop up is FIX 1095 FORM AREA button each area was so simple and easy to use so simple i FILED MY OWN TAXES!! Writing this review truthfully i feel like ive been doing this for years! I HIGHLY HIGHLY reccomend TURBO TAX INIUIT!!!
Date published: 2023-04-14
Rated 4 out of 5 by from Gets better every year the only reason for 4 stars is the tax code is stupid. Taxes should not require a degree to be good at doing. or taken in the first place. However, Turbo tax is amazing with making it simple to compute. and using it yearly makes it even more convenient.
Date published: 2023-04-14
Rated 3 out of 5 by from I was robbed when paying. Turbo tax has improved this year, but I was robbed when I paid. I signed up for Max Benefits because I wanted representation in case I get audited. I did not want their other services, just the audit representation. AFTER I was charged, non-refundable, they wanted all my personal information. I do not want to give them my social security#, which would be just another server from which my ID can be stolen. Shame on Turbo Tax for not disclosing this requirement BEFORE charging me. I was not able to get a refund.
Date published: 2023-04-14
Rated 2 out of 5 by from Too expensive The price raised again. There are help articles that are out of date that are useless. I requested a refund 2 years ago and never heard back.
Date published: 2023-04-14
Rated 5 out of 5 by from It was my first tax filling it was excellent I am new here in the US. this was the first time I filled my tax. I asked for help from one friend and TurboTax did it excellent.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is educational In general, Turbo Tax is easy to use and I have been a customer for at least 10 years.This year while using the Premier version I discovered 2 "bugs" in the software that caused me excessive time to research why my return was coming up with errors. I called their HELP line to report and resolve the issues. It was very frustrating to be on HOLD for 35 minutes and then have the call dropped on their end. Then I called back, and was online another 56 minutes before the tech support, who was courteous and patient, tried earnestly to discover what the bug was but eventually advised he could not find a solution and suggested I buy the $209 Live Agent Plan to assist me. I am now on hold with the IRS waiting to discuss the matter that Turbo Tax could not resolve.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2635
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Really helped me and I used in person help three t I had a complicated situation this year, I was wodowed, in inherited my husban's house, then I sold how house and moved into a renal I own. The live expert was able to handle that.
Date published: 2023-04-14
Rated 2 out of 5 by from A bit pricey, and 1095-A headaches The service is a bit pricey, and too many pop-ups to upsell you on the service. Also, your 1095-A entry would not allow me to enter a $0.00 value in any months in column B, which would be fine if you could also mark certain months as ineligible for claiming the PTC. I was unsure if I could claim eligibility for the PTC for the month of December due to starting a new job, and if I would have been eligible to join the company healthcare plan, my December SLCSP would have been $0.00. because the TurboTax software would not allow me to enter a $0.00 value for December without incorrectly labeling the $0.00 value in column B as an error, I would have had to print and manually edit the tax forms before mailing in my return. Fortunately, it didn't impact me this time, but they should fix that issue.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax I liked Turbo Tax, except the cost went way up, and the transaction feels were huge. I could of had a tax professional do my taxes for not much more. I think next year I will let a professional do my taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from Love it. 42 is the answer to all things in the universe. Ask Siri.
Date published: 2023-04-14
Rated 5 out of 5 by from Quick I AM AMAZED!! This is my firstr year doing taxes and i forgot all about the 1095 form until i came across it in the mail a week or so later, so of course im freaking out thinking ive done messed it all up..then i get onto my account and first thing to pop up is FIX 1095 FORM AREA button each area was so simple and easy to use so simple i FILED MY OWN TAXES!! Writing this review truthfully i feel like ive been doing this for years! I HIGHLY HIGHLY reccomend TURBO TAX INIUIT!!!
Date published: 2023-04-14
Rated 4 out of 5 by from Gets better every year the only reason for 4 stars is the tax code is stupid. Taxes should not require a degree to be good at doing. or taken in the first place. However, Turbo tax is amazing with making it simple to compute. and using it yearly makes it even more convenient.
Date published: 2023-04-14
Rated 3 out of 5 by from I was robbed when paying. Turbo tax has improved this year, but I was robbed when I paid. I signed up for Max Benefits because I wanted representation in case I get audited. I did not want their other services, just the audit representation. AFTER I was charged, non-refundable, they wanted all my personal information. I do not want to give them my social security#, which would be just another server from which my ID can be stolen. Shame on Turbo Tax for not disclosing this requirement BEFORE charging me. I was not able to get a refund.
Date published: 2023-04-14
Rated 2 out of 5 by from Too expensive The price raised again. There are help articles that are out of date that are useless. I requested a refund 2 years ago and never heard back.
Date published: 2023-04-14
Rated 5 out of 5 by from It was my first tax filling it was excellent I am new here in the US. this was the first time I filled my tax. I asked for help from one friend and TurboTax did it excellent.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is educational In general, Turbo Tax is easy to use and I have been a customer for at least 10 years.This year while using the Premier version I discovered 2 "bugs" in the software that caused me excessive time to research why my return was coming up with errors. I called their HELP line to report and resolve the issues. It was very frustrating to be on HOLD for 35 minutes and then have the call dropped on their end. Then I called back, and was online another 56 minutes before the tech support, who was courteous and patient, tried earnestly to discover what the bug was but eventually advised he could not find a solution and suggested I buy the $209 Live Agent Plan to assist me. I am now on hold with the IRS waiting to discuss the matter that Turbo Tax could not resolve.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2635