TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from TurboTax is okay. TurboTax REALLY needs to become free at some point here in the future. I don't think you all realize how many customers you are losing to H&R Block because of this. I ALWAYS file with H&R Block because it is free. The only and I mean ONLY reason I will use TurboTax is if I am getting more money back somehow... I would rather use H&R block 100% of the time.
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax is awesome Katrina is truly awesome, too. She was patient. She knew how to advise me. I am very grateful.
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax is great It was so easy! Can't believe I put it off for so long!
Date published: 2021-04-25
Rated 5 out of 5 by from easy to use relatively automatic took me an hour to fill out my taxes and it was a very smooth process
Date published: 2021-04-25
Rated 5 out of 5 by from Great Product! Simple and Easy to use I have been using TurboTax for years!! Great Product. Simple and easy to use for families with straight forward income (W-2)
Date published: 2021-04-25
Rated 5 out of 5 by from Awesome It was. Very. Good and i will keep using tyrbo tax
Date published: 2021-04-25
Rated 3 out of 5 by from Trouble getting help on HSA Account Question Was not able to get an answer to a specific question. I have a HDHP and they provide funds to my HSA account. I could not figure out if I was able to claim this amount as a "contribution made on my behalf" and this seems like a pretty occurrence so it was hard to figure out why this was not covered in the "common tax questions" forums.
Date published: 2021-04-25
Rated 3 out of 5 by from Gets the Job Done Tax software is only marginally easier to use than its analog counter part. The upside is that it will tell you when something doesn't look right, however, it won't tell you how to fix said issue. It's also frustrating that, if you're married, it asks you questions on the front end regarding how best to file (joint vs. separate), but in the end, it tells you the best way to file is exactly how you told it you *thought* you should file, so what's the point of this survey? If this question is asked at all, a better place to put it is at the end when you've filled out all pertinent information, at which point, the software could tell you which option would save you the most. But then the programers would be required to create something more sophisticated than what is ultimately a highly specialized PDF generator. Will this save you some time? Probably. Is said time worth more than what you paid for the program? That's up to you to decide. However, I will say that if you have multiple tax filers in your household or plan to run multiple tax scenarios, then it's probably worth paying for the software--definitely easier than jumping through hoops with the online version, which doesn't allow you to downgrade versions if you decide to test one out, btw, and a bit faster than filling out multiple paper copies.
Date published: 2021-04-25
Rated 5 out of 5 by from AWESOME! Awesome tax experts! .They are willing to work with each client until the job is complete.
Date published: 2021-04-25
Rated 5 out of 5 by from never an issue Turbo Tax delivers on promises, easy step by step, line by line instructions.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2635
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is okay. TurboTax REALLY needs to become free at some point here in the future. I don't think you all realize how many customers you are losing to H&R Block because of this. I ALWAYS file with H&R Block because it is free. The only and I mean ONLY reason I will use TurboTax is if I am getting more money back somehow... I would rather use H&R block 100% of the time.
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax is awesome Katrina is truly awesome, too. She was patient. She knew how to advise me. I am very grateful.
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax is great It was so easy! Can't believe I put it off for so long!
Date published: 2021-04-25
Rated 5 out of 5 by from easy to use relatively automatic took me an hour to fill out my taxes and it was a very smooth process
Date published: 2021-04-25
Rated 5 out of 5 by from Great Product! Simple and Easy to use I have been using TurboTax for years!! Great Product. Simple and easy to use for families with straight forward income (W-2)
Date published: 2021-04-25
Rated 5 out of 5 by from Awesome It was. Very. Good and i will keep using tyrbo tax
Date published: 2021-04-25
Rated 3 out of 5 by from Trouble getting help on HSA Account Question Was not able to get an answer to a specific question. I have a HDHP and they provide funds to my HSA account. I could not figure out if I was able to claim this amount as a "contribution made on my behalf" and this seems like a pretty occurrence so it was hard to figure out why this was not covered in the "common tax questions" forums.
Date published: 2021-04-25
Rated 3 out of 5 by from Gets the Job Done Tax software is only marginally easier to use than its analog counter part. The upside is that it will tell you when something doesn't look right, however, it won't tell you how to fix said issue. It's also frustrating that, if you're married, it asks you questions on the front end regarding how best to file (joint vs. separate), but in the end, it tells you the best way to file is exactly how you told it you *thought* you should file, so what's the point of this survey? If this question is asked at all, a better place to put it is at the end when you've filled out all pertinent information, at which point, the software could tell you which option would save you the most. But then the programers would be required to create something more sophisticated than what is ultimately a highly specialized PDF generator. Will this save you some time? Probably. Is said time worth more than what you paid for the program? That's up to you to decide. However, I will say that if you have multiple tax filers in your household or plan to run multiple tax scenarios, then it's probably worth paying for the software--definitely easier than jumping through hoops with the online version, which doesn't allow you to downgrade versions if you decide to test one out, btw, and a bit faster than filling out multiple paper copies.
Date published: 2021-04-25
Rated 5 out of 5 by from AWESOME! Awesome tax experts! .They are willing to work with each client until the job is complete.
Date published: 2021-04-25
Rated 5 out of 5 by from never an issue Turbo Tax delivers on promises, easy step by step, line by line instructions.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2635