TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from TurboTax deception I completed my turbotax free interview on 4/11/2023 for 2022 taxes). I printed the return and received the "Electronic Filing Instructions" for both federal and state taxes. As in years past, this form printed out with all the necessary documents. So, I figured I was done. However, ten days went by and I still hadn't received any notifications that my returns were accepted by the IRS and my State. I went back in to my return to see if I'd done something wrong and was advised that my return had not been filed. Apparently there were some buttons to push (such as "continue"). I did all that and was advised that my returns had now been filed. Now my return is filed on 4/21/2023 (LATE!!). When I originally did my interview and navigated thru the federal and state portions to the end I was confident that I was done. Even the Turbotax forms said nothing about incomplete. The form for the federal return stated the bank account withdrawal date for what I owed would be 4/11/2023. On p.2 of the form was stated "your FILED return has 100% guarantee ....etc." Truthfully, when I went back into my turbotax return today I was quite surprised that it had not been filed and there were some pages still to navigate thru. But, those pages were all filled out (such as drivers license info for me and my spouse and instructions about bank account number and routing ID) previously and elsewhere in my returns. My confidence in the turbotax product has waned significantly. I may or may not use it again, but caution is advised to confirm the return is complete. No surprises in the future I hope. I just wonder how this happened. I'm convinced it was somewhere in turbotax.
Date published: 2023-04-21
Rated 5 out of 5 by from With Turbo Tax you don need a CPA Although not a quick process, Turbo Tax, and more so their phone assistant, were more than excellent.
Date published: 2023-04-21
Rated 5 out of 5 by from My review Excellent , will use again next year. Easy to use !
Date published: 2023-04-21
Rated 5 out of 5 by from Love turbo tax been using them for years. Easy to use. Been using them for many years. much cheaper to use than going to a tax man. Thank You Turbo Tax !!!!
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo makes filing my taxes very easy for me. I did well but did not know that I had not actually filed it. I saw the money was still in the bank and was wondering why it was there, I guess I did not go all the way to the end.
Date published: 2023-04-21
Rated 5 out of 5 by from turbotax is awesome everything went very smooth i didnt have any problems uploading docs
Date published: 2023-04-21
Rated 5 out of 5 by from Good Job Standard Deduction as the better option made everything easier .. thanks.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax is the best I learned a lot from turbo tax I will definitely use them again
Date published: 2023-04-21
Rated 1 out of 5 by from This will be my last time using Turbotax Each year the price goes up and the quality goes down.
Date published: 2023-04-21
Rated 5 out of 5 by from turbo tax is teh best very easy to work with. The transition from each site is really helpful and allows most to complete taxes correctly.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 264
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax deception I completed my turbotax free interview on 4/11/2023 for 2022 taxes). I printed the return and received the "Electronic Filing Instructions" for both federal and state taxes. As in years past, this form printed out with all the necessary documents. So, I figured I was done. However, ten days went by and I still hadn't received any notifications that my returns were accepted by the IRS and my State. I went back in to my return to see if I'd done something wrong and was advised that my return had not been filed. Apparently there were some buttons to push (such as "continue"). I did all that and was advised that my returns had now been filed. Now my return is filed on 4/21/2023 (LATE!!). When I originally did my interview and navigated thru the federal and state portions to the end I was confident that I was done. Even the Turbotax forms said nothing about incomplete. The form for the federal return stated the bank account withdrawal date for what I owed would be 4/11/2023. On p.2 of the form was stated "your FILED return has 100% guarantee ....etc." Truthfully, when I went back into my turbotax return today I was quite surprised that it had not been filed and there were some pages still to navigate thru. But, those pages were all filled out (such as drivers license info for me and my spouse and instructions about bank account number and routing ID) previously and elsewhere in my returns. My confidence in the turbotax product has waned significantly. I may or may not use it again, but caution is advised to confirm the return is complete. No surprises in the future I hope. I just wonder how this happened. I'm convinced it was somewhere in turbotax.
Date published: 2023-04-21
Rated 5 out of 5 by from With Turbo Tax you don need a CPA Although not a quick process, Turbo Tax, and more so their phone assistant, were more than excellent.
Date published: 2023-04-21
Rated 5 out of 5 by from My review Excellent , will use again next year. Easy to use !
Date published: 2023-04-21
Rated 5 out of 5 by from Love turbo tax been using them for years. Easy to use. Been using them for many years. much cheaper to use than going to a tax man. Thank You Turbo Tax !!!!
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo makes filing my taxes very easy for me. I did well but did not know that I had not actually filed it. I saw the money was still in the bank and was wondering why it was there, I guess I did not go all the way to the end.
Date published: 2023-04-21
Rated 5 out of 5 by from turbotax is awesome everything went very smooth i didnt have any problems uploading docs
Date published: 2023-04-21
Rated 5 out of 5 by from Good Job Standard Deduction as the better option made everything easier .. thanks.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax is the best I learned a lot from turbo tax I will definitely use them again
Date published: 2023-04-21
Rated 1 out of 5 by from This will be my last time using Turbotax Each year the price goes up and the quality goes down.
Date published: 2023-04-21
Rated 5 out of 5 by from turbo tax is teh best very easy to work with. The transition from each site is really helpful and allows most to complete taxes correctly.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 264