TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from I was robbed when paying. Turbo tax has improved this year, but I was robbed when I paid. I signed up for Max Benefits because I wanted representation in case I get audited. I did not want their other services, just the audit representation. AFTER I was charged, non-refundable, they wanted all my personal information. I do not want to give them my social security#, which would be just another server from which my ID can be stolen. Shame on Turbo Tax for not disclosing this requirement BEFORE charging me. I was not able to get a refund.
Date published: 2023-04-14
Rated 2 out of 5 by from Too expensive The price raised again. There are help articles that are out of date that are useless. I requested a refund 2 years ago and never heard back.
Date published: 2023-04-14
Rated 5 out of 5 by from It was my first tax filling it was excellent I am new here in the US. this was the first time I filled my tax. I asked for help from one friend and TurboTax did it excellent.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is educational In general, Turbo Tax is easy to use and I have been a customer for at least 10 years.This year while using the Premier version I discovered 2 "bugs" in the software that caused me excessive time to research why my return was coming up with errors. I called their HELP line to report and resolve the issues. It was very frustrating to be on HOLD for 35 minutes and then have the call dropped on their end. Then I called back, and was online another 56 minutes before the tech support, who was courteous and patient, tried earnestly to discover what the bug was but eventually advised he could not find a solution and suggested I buy the $209 Live Agent Plan to assist me. I am now on hold with the IRS waiting to discuss the matter that Turbo Tax could not resolve.
Date published: 2023-04-14
Rated 2 out of 5 by from Expensive and Vestigial When I was in the Marines, I paid less than $100 to process my taxes. Simply because A COMPUTER WAS DOING IT. Anything more than $100 to file a single person's income is heinous, especially so when you consider that I'm a veteran. $178 to have automated software tell me I owe just as much in taxes. Next year I will not be using TurboTax.
Date published: 2023-04-14
Rated 5 out of 5 by from Good Job Taxes are so confusing for me and are so complicated. TurboTax streamlined the process and may it a easy as possible. Thank you
Date published: 2023-04-14
Rated 5 out of 5 by from pretty good Been using 4 years, it works pretty dang good. Even with my simple mind I don't have a problem. Thanks.
Date published: 2023-04-14
Rated 4 out of 5 by from QUITE EFFICIENT Very helpful and quick first time was very simple. I am impressed
Date published: 2023-04-14
Rated 4 out of 5 by from Great program for all to use. All around great product. Very user friendly. Help functions are great to understand what exactly you are completing.
Date published: 2023-04-14
Rated 1 out of 5 by from I like the computer version much better First, the 1099-Patr is impossible. Second , the description to find it is impossible. Do you test this stuff third, the editing of errors is too limiting. Why limit the fields to edit.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2620
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from I was robbed when paying. Turbo tax has improved this year, but I was robbed when I paid. I signed up for Max Benefits because I wanted representation in case I get audited. I did not want their other services, just the audit representation. AFTER I was charged, non-refundable, they wanted all my personal information. I do not want to give them my social security#, which would be just another server from which my ID can be stolen. Shame on Turbo Tax for not disclosing this requirement BEFORE charging me. I was not able to get a refund.
Date published: 2023-04-14
Rated 2 out of 5 by from Too expensive The price raised again. There are help articles that are out of date that are useless. I requested a refund 2 years ago and never heard back.
Date published: 2023-04-14
Rated 5 out of 5 by from It was my first tax filling it was excellent I am new here in the US. this was the first time I filled my tax. I asked for help from one friend and TurboTax did it excellent.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is educational In general, Turbo Tax is easy to use and I have been a customer for at least 10 years.This year while using the Premier version I discovered 2 "bugs" in the software that caused me excessive time to research why my return was coming up with errors. I called their HELP line to report and resolve the issues. It was very frustrating to be on HOLD for 35 minutes and then have the call dropped on their end. Then I called back, and was online another 56 minutes before the tech support, who was courteous and patient, tried earnestly to discover what the bug was but eventually advised he could not find a solution and suggested I buy the $209 Live Agent Plan to assist me. I am now on hold with the IRS waiting to discuss the matter that Turbo Tax could not resolve.
Date published: 2023-04-14
Rated 2 out of 5 by from Expensive and Vestigial When I was in the Marines, I paid less than $100 to process my taxes. Simply because A COMPUTER WAS DOING IT. Anything more than $100 to file a single person's income is heinous, especially so when you consider that I'm a veteran. $178 to have automated software tell me I owe just as much in taxes. Next year I will not be using TurboTax.
Date published: 2023-04-14
Rated 5 out of 5 by from Good Job Taxes are so confusing for me and are so complicated. TurboTax streamlined the process and may it a easy as possible. Thank you
Date published: 2023-04-14
Rated 5 out of 5 by from pretty good Been using 4 years, it works pretty dang good. Even with my simple mind I don't have a problem. Thanks.
Date published: 2023-04-14
Rated 4 out of 5 by from QUITE EFFICIENT Very helpful and quick first time was very simple. I am impressed
Date published: 2023-04-14
Rated 4 out of 5 by from Great program for all to use. All around great product. Very user friendly. Help functions are great to understand what exactly you are completing.
Date published: 2023-04-14
Rated 1 out of 5 by from I like the computer version much better First, the 1099-Patr is impossible. Second , the description to find it is impossible. Do you test this stuff third, the editing of errors is too limiting. Why limit the fields to edit.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2620